accessible shower

They only had one staff member working, I had to wait for awhile to get checked in, finally called the hotel so they would hear phone, staff member was cleaning pool area. I was tired of driving, stopped there on our honeymoon and just wanted to go to bed. The staff member apologized, very helpful, then i couldn’t find a parking place, parked out back and had no entry, my key would not unlock. He again reassured me and checked my key to make sure it worked then held door open for me while i hot wheelchair, husband and bags out of car and inside. By then I felt sorry I had fussed. He was very helpful and pleasant. I did suggest the next day that they hire second person to have on staff at night.

Location was convenient to I-75. Staff was extremely friendly and helpful. The facility was really clean. The first room we were assigned to was very nice, until we used the toilet...it didn't flush properly. It was not necessarily backed up, but simply didn't totally flush. We reported and were promptly assigned to another very nice room. So, the bottom line is that the staff aims to please the guests. Jacob made a great dinner suggestion, which proved to be as good as he made it sound.

The only negative was that the container of wipes in the fitness center was empty. This was reported. We were not there long enough to see if this was remedied.

Nice staff and good breakfast. The room was spacious and the beds comfortable! A fair amount of food options around and we were able to walk to the university/town.

Housekeeping didn't come to the room during the four days that we were there, even though the hotel was advertised as having a daily housekeeping service. Reception said this was due to them being very busy, but if that is the case.. shouldn't they stop advertising it as one of the hotel services? - this was quite upsetting. The blinds in the room's window were also broken and couldn't be opened, which meant the room was dark at all times. We also mentioned this to the hotel staff on our first day, but they said they weren't able to fix it anytime soon.

Nice rooms

We should have been notified a day or two before we arrived that the pool wouldn’t be functional that the heater out of service. After driving all day with a 6yo autistic boy telling him that the pool would be waiting for us. We will stay again in the future but will call in advance to make sure pool is useable

Easy off & on to freeway.... Rooms updated very nice... Handicap bathroom very nice... Always have a good stay at Holiday Innn Expresses....

The deadbolt in the handicap room we had didn't lock, didn't make me feel safe to try to 💤💤💤💤, didn't like that at all, pls fix for future guests...

The location is good it looks welcoming breakfast was good

My pillow wasn’t true cleaned it have a body smell and the bed sheets were stick whit the mattress like not been changed for a while it make me feel a bit uncomfortable that’s my only disappointment but hope to go back soon and found me a really clean room to rest like I had before

Great Beds, Friendly staff, Exceptional Breakfast! Ruth did an amazing job keeping the food stocked! (Very busy). She was very friendly and helpful with all the kids!

Our only issue was that the soap pump in the shower didn't work! Luckily, we had our own!

Hotel was new and it showed. Rooms and common areas were clean and fresh. Breakfast was very good for a budget hotel. Room had a walk in shower with excellent water pressure, perhaps the best of any hotel I've been in.

Requested two rooms close together but rooms were on different floors. No explanation why it wasn't possible was provided. Price was probably more than double what I have ever paid in Williamsburg before. It was a late booking for Easter weekend so I'll give them a pass this time but a Holiday Inn Express in a small town shouldn't cost what a Marriott costs in a major city.

The hotel is located right off 1-75 and good for a stop-over. The room was clean and comfortable. The staff was helpful and suggested a near by Mexican restaurant for dinner which was very good. There is a small park located behind the hotel (a short walk is required) and it was a nice break to take a walk there.

The breakfast was not very good, offering pre-made "cheese omelettes' that tasted like they were not made from real eggs or cheese! A fire alarm went off @9:30pm and they asked us to "evacuate" when we got to the lobby, no one was there and other guests were telling us that we could go back to our room. It was not handled very professionally.

We liked everything, however, see below.

We were awakened during the night (around 2:30 a.m.) with a fire alarm. There was no message via an intercom system to tell us what to do. We dressed and went out.