The staff were generally friendly and most of them were helpful. Special mention to the following: Ani who did a marvellous housekeeping of our accommodation and who was always smiling; Inia, Grace and Sam whom we only met casually but were very pleasant and not to mention the cab drivers from the Tour Managers service who were safe and courteous drivers.

We think that the price of our accommodation was not exactly good value for money. The room was not up to the standard that we thought of Crowne Plaza. We had higher expectations about the quality of the bedsheets and pillow cases. The tap in the toilet was defective and the toilet itself wasn't exactly clean and spotless when we arrived. We just think that the way the amenities of the hotel was advertised was a bit misleading and the way reception explained it to us was not plausible and the blame was instead put on booking.com We also think that the prices of the food generally at the hotel was quite expensive. On our first day, it took ages for us to be served our pizza and burrito orders. The free breakfast as reviewed by other guests on the fb page was a bit overrated.

Amazing decor with large spacious reception/bar area. Several pools that were well maintained and had areas in the shade. Lots of sun loungers available. Great access to beach. Rooms were spacious with top quality air conditioning. Staff very friendly and welcoming.

Building works were quite loud and intrusive throughout which detracted from the peacefulness of the stay. Restaurant area only had a few tables outside. Menus at the lunch/dinner and the bar were all quite similar. Not good vegan options at any of the meals including breakfast. Location of the hotel means that you need to realistically get taxis to go anywhere and these can be relatively expensive. There could have been more umbrellas/sunshades available around the pool, most of the sun loungers without shade were not used by guests.

Great food and service; the staff were exceptional and a credit to your company - they were always helpful, smiling, friendly and acknowledging you. The buffet breakfast was amazing.

The room needed to have a hair dryer; there was no bottle opener and the toilet paper was of poor quality; you shouldn’t have milk powder either. It does not look well when you aim to be a hotel of superior quality. You should have fresh, small milk cartons in every room for your guests.

The property, grounds, rooms, abundance of pools, closeness to other amenities. The pool bar and restaurant staff were super lovely, shoutout to Peni for being so proactive and awesome, and to the lovely Fijian Indian lady who ran the check-in desk! The food and the cocktails were also top-notch.

For the most part the staff was really nice and efficient... however, after coming from the InterContinental and the Yatule in Natadola (where everyone was awesome and super happy), I noticed that some staff members were not only unfriendly but a little unhelpful (reception/check-in and desks to the left of it)... I guess it doesn't help that when they leave, every evening, the man at the front gate has the unpleasant task of opening and checking their purses for stolen items... I found this odd, intrusive, and disrespectful. With the amount of food that gets thrown out every day from the buffets and restaurants, does it really matter if employees take some leftovers home?

Having spent 9 days at the fiji Intercontinental the crown plaza had a lot to live up too. We only had 24 hours there but found the staff lovely and helpful but not up to the same standard. One comment would be on arrival the team need to make sure each guest is well informed and given clear directions to where to go where the restaurants are and what type of restaurants they are. There was no mention of restaurants or would you like us to book you for dinner tonight knowing we were only there for one night due to flying out early. We were told to go to Azure restaurant and have lunch while we waited for our room to be ready. We could not see any directions and had to go back to reception and wait in line again to find our way to the restaurant. Even the pathway around the pool was like a maze. For the price of the hotel and the fact that it was new we would have excepted a little more attention to detail. We were given water at reception but left them there while we went to lunch not to retrieve them. Water would be much better if put in the room pre accessing the room. Chairs outside the Azure were cheap and uncomfortable and not suitable for the uneven area on the edge of the bar. Every chair and table wobbled majorly so we sat inside for lunch. More training for staff they don’t know the difference between a red and a white wine. Pinot noir to Pinot Gris even when I had pointed to it on the menu. I have been honest but we still loved the design and the bar staff were amazing we ended up having bar menu as we couldnt be bothered investigating the restaurants and there was nothing in our room on the hotel and what was offered or on restaurant's or how to use the television. There was a room service menu. But that was all. Kindest regards Angela and Colin Maisey

The resort is new and very clean. I enjoyed the stay and it was very relaxing by the pool. There are lot of areas to sit and enjoy the day. There is a supermarket and restaurants within walking distance. The staff were friendly however at times there as confusion on who does what. There is a bicycle rental up the road. We did feel like we were trapped at the resort as to go anywhere you pay $20 each way. You can take the local bus but it was hot to stand and wait for it. There is a meter taxi or local taxis. A friendly shop assisted in town said the locals often hitch hike. 🤣 Oh and great coffee!

Great coffee! Pool was amazing.

Lovely staff and great service, facilities are all very new and high end.

Construction going on that I didn't know about when I booked. It's not too disruptive but is quite spread throughout resort.

From the moment you drive in, you can tell it's going to be an incredible experience. The welcoming entrance, the warm smiles from the staff, and the helpfulness of the Fijian people were absolutely fantastic. Upon arrival, we were greeted with cold water, and even though we arrived early, they checked us in right away. We decided to enjoy lunch at the Azura Pool Bar & Kitchen, which turned out to be a real winner. The staff, the food, and the service were all exceptional. The Lobby Lounge team was also fantastic—it was such a treat to relax, watch an NRL game, and enjoy live music on a Saturday afternoon. The food they served was equally delicious. Our room was spacious, complete with a wonderful bathtub and shower, making our stay even more comfortable. The facilities were top-notch, offering a range of activities like jet skiing, Kava tasting, and a ceremonial lighting of the lights in the evening. There's also a board in the lobby displaying the daily schedule of activities, which made it easy to plan our day. Overall, the experience was outstanding, and we will definitely be coming back!

While I understand the idea of "Fijian Time," we ended up waiting almost an hour and a half (or even longer) for our room service. It felt like we were forgotten, as we had to call to follow up. They did apologize, and the food arrived about 30 minutes after that. Similarly, we requested a laundry bag at 8am, but it didn't show up until 8pm, and again, we had to remind them. Given the cost, which is comparable to what you'd pay for a hotel in a first-world country, I feel the service should reflect that level of quality.

Amazing standard and beautiful Hotel. The straff were really friendly and helped us out in any way. I would definitely go there again

First time we stayed at the Crowne Plaza. What a Stunning Hotel. We stayed for 7 nights and we were very impressed. The staff are outstanding extremely friendly and accommodating. Although there was some building happening it didn't disturb us at all. The room was lovely and all meals were very delicious. We will definitely be back. Nice change staying at Wailoaloa instead of Denerau. A awesome 2 piece band were playing next to the pool. They were fantastic. Some music at night would be fantastic. Whilst having dinner a bit of atmosphere.

A bit annoying our room wasn't serviced till after 5pm on 3 days out of the 7. A band playing at night would be nice whilst in the bar or having dinner. Adds to the Atmosphere 😃