The staff are really nice and helpful, always trying to improve my experience in the place, e.g. changing the room for me. The location is very convenient, even though it's not in the real Polanco. It's at the edge of the original Polanco area.

The biggest problem is the noise. It's very close to a major street. Even with a few low buildings in front of it, the noise still comes into the room very early morning. Meanwhile, the room facilities look nice on the pictures, but actually not very good quality. For example, the washroom sewer was quite blocked, making it unpleasant while taking a shower with the water covering my feet. Therefore, I don't think it worths the price overall, which is the level of real Polanco apartments.

Good functional kitchen area, and comfortable beds. Reception staff Juan was kind and helpful .

Layout of 2-bedroom “duplex” was slightly frustrating: huge living space but very cramped bathroom; nowhere convenient to hang used wet towels; a multitude of light switches to navigate; TVs positioned directly facing the beds but not convenient for the lounge area with sofa and finally when flies from outdoors got into the apartment (cleaner would leave windows open), it was a nightmare to get rid of them There is laundry service on Thursdays only Cleaner could have been more efficient but I guess, it’s Mexico ..😂

the location was perfect for me because I needed to do many things around. The area is very safe and the property has security cameras. I highly recommend this place if you go to do business or personal diligence, be mindful that they do not use AC but they provided you with a fan which worked perfectly for me because the weather in Mexico City is fresh.

WiFi on the first day was fas, butter on the second day, it was too slow

Friendly reception staff, clean room, safe location

Pillows very uncomfortable while the mattrass was actually very firm, just as we like it, but without the right pillow my neck was hurting. Also, we were advised that we could use the kitchen, but our yogurt was thrown out of the fridge the next day, we were very upset, no instructions were given to us to label our food or anything. If you are a tourist, not business traveller, you can choose a prettier part of Polanco, the street looks quite rough, not dangerous though

This is a very nice little boutique hotel. The room was very clean, comfortable, and a great size for two travelers (we stayed in one of the king size bedrooms). Our room had an iron & the ironing board, a safe, and plenty of hangers, drawers, & shelves for clothes ; there were also hand soap, shampoo, body wash, and a hair blow dryer provided in the bathroom. Each floor has a little kitchenette shared by guests (our floor had 3 guest suites) with a fridge, stove, microwave, toaster, sink w a drinking water filter, and a table & chairs. The location seemed totally safe (we were two females, and walked to the hotel at night on a few occasions with no trouble at all). In terms of the distance from the city -- we did not have a car, and walking to/from the city took us approximately 30 minutes. However, you do not need to walk as ordering an Uber to the hotel is very easy and very affordable. The staff at the hotel is exceptionally nice and helpful! Big thank you to the hotel manager Hermann for going out of his way to provide us with all the necessary information and assistance!

elegant room, man at front desk let us check in a few hrs early after our flight, left my jacket in Uber and he gave me his cell phone to give to Uber to coordinate drop off.

In booking.com the room we chose a room that had a photo of a kitchen and dinner table, we wanted to invite a few friends over so this was perfect. When Kepler messaged me the room amenities stated a shared kitchenette. I questioned it and they apologized for the confusion and lack of clarity in booking.com since they assigned the same photo for several suites. we were able to cancel/switch rooms at that point but we decided to keep it.

beautiful facilities. helpful staff, but not always available. kitchenettes very nice but fridges did not have ice in any floor. bottled water was not provided, which is a simple but important detail for any guest. still, a very good buy.

excellent decor, beautiful architecture and excellent location

Great location and the room was very clean, comfortable, and well equipped. Would definitely recommend!

everything! the modern decor, the location is very convenient, the crew is awesome, facilities, and support is incredible! the best ever experience! Jorge, Juan and Gil, made my trip amazing, they help me with all literally! I’m ready to go again! they help me to get drivers for visit the Teotihuacán , plaza Garibaldi, and many more! My room and bath was always clean and organized! hot water! nice balcony! the place is adorable!

zero

Perfect place to stay located in a quiet street. Free laundry service if the stay exeeds 5 days. Short distance to shopping and restaurants in the great neighborhood. Large room and great design.

Mattress was a little hard and no A/C in the room. Iron board is very tiny.