The team who worked there was absolutely amazing! They were kind and accommodating and professional. There were 3 different front desk team members who interacted with us and they all rocked. Dwayne, Monet, and I don’t remember the other persons name from this morning (Oct.9).

My initial room (205) had a door that had been busted through in the past. The deadbolt did not work and the door was not fully closed. It felt unnerving being a solo female in the room overnight on Monday.

The main area of the hotel is quite nice. parking is easy and the guy at the front desk was very nice. This is a great part of town and very convenient to shopping and dining. Also if you are a coffee person, starbucks is across the street.

The room was a bit dated and underwhelming and I had in interior view. Room could use a bit of an update but it worked great for the time I was there.

Breakfast was okay. I had cereal and fruit. I don’t like the other offerings. Bring back the waffle maker. The pancakes are very pasty. The location for my purposes is great!

The ice machine on the 2nd floor has been broken since February that I’m aware of. It was my 4th stay there since February.

The ease of booking a room the room size and cleanliness of the bathroom.

For breakfast, there was no bacon, and the meat on the menu was not cooked to my satisfaction with no brownness on sausage links or sausage patties which was really a very disappointment. I asked the staff about the bacon she said they only serve bacon on Monday - Friday during the week and this was a disappointment she said her manager said cook time is only 3 minutes for the meat is the reason for the lightness of the meat. This will serve as a guide for me when I make reservations bacon must be on the menu if not they I will check for hotel that does serve bacon.

Loved the fact that it was very close by areas to eat and shop but off to the side to where you can get a little quiet. I also loved the fact that there were no smoking rooms, although it may not be convenient for those who do smoke.

I do not have any complaints about this property. I would book this hotel again before going to an Airbnb

I traveled to Plano for outpatient surgery and had to stay for 4 nights before I could go back home. the stay was comfortable and quiet.

guest were smoking right in front of the entrance to the hotel even though the sign said must be 25 feet from front of entrance. the entrance was an automatic door that was consistently open. I’m not usually a Karen but I had just had surgery and not supposed to be around cigarette smoke. it was very off putting.

Location

Breakfast should be bacon, eggs,grits, fruit and pancakes or waffles EVERY DAY! Get rid of rubber sausages and white flour called gravy! Yuk!

it’s comfortable and breakfast is really great.

We paid for a king oversize room. We got a regular king room and a handicap room, which we do not need or want. I asked for an oversized king when we arrived which was right after check in time and was told they didn’t have any! (???) I asked for a corrected charge but was told Booking would have to call holiday Inn express.

Breakfast with Holiday Inn is always good. They should add more options for vegetarian people now. Staff friendly and try to cooperate with your request

Sink clogged and water turned off completely during bath time.

Last weekend we were thrilled our hotel had an excellent hot breakfast! Everything was delicious! Biscuits and gravy, YES! Omelets one morning and scrambled eggs the next. Oatmeal, bagels, fresh fruit, cinnamon rolls, fresh selection of juices, sausage links and turkey sausage patties, and more! All included in the price of our room. The eating area was clean, well arranged for single window seats, seating for two, and room for families.