Pay no attention to the false reviews on this property. Notice that all those reviews are from accounts with just one review. Fake! There are no bugs, the service is incredible, the place is top notch and immaculate. With your room comes access to an exclusive pool at Oceanvs Club steps away from your room only for guests of this Hotel and it is great. You get guaranteed beach chairs or day beds and you can charge your service directly to the room. They cleaned the room every day and replaced the high quality towels. One of the best places I've ever stayed in Mexico period let alone Isla. Couldn't recommend more

Breakfast, location, staff, all excellent. We loved our stay here, and would highly recommend this property. Amazing beach location, and literally a 10 minute walk to anywhere you want.

A couple of small things. I asked for a glass of tap water at the beach bar, and was told quite sternly that this was not possible, and I had to spend money on a bottle of water. We received a glass of water every morning at breakfast no problem. I think this was a money grab. Can’t be a five star hotel and force people to buy bottles of water. Second was the lighting at night on the stairs and path leading out of the reception area. It was very dark at night, and needs some additional lighting to be safe.

Arguably the best location on the island, good breakfast, friendly and helpful staff who were genuinely trying their best to be attentive. Master suite was very pleasant with plenty amenities and clean. Small and well-maintained property. Reserved beach seating for the hotel quests was an excellent idea, as it could sometimes get crowded on the beach with the locals.

Operation of the hot water in the shower could be improved, sometimes had to wait a long time for it. Music at the beach was at times loud, which appeared to be competing with the music from nearby resorts. Small communication issues with the staff sometimes due to language difficulties.

Lovely clean rooms, drinking water provided. Quiet pool area (we had it to ourselves pretty much every day so the kids could enjoy themselves and make noise). Huge portions for breakfast (which is included). Great location - 100m to beach and short walk to the town. Lovely beach beds including service from the bar and restaurant. Reception staff are incredible - very helpful and can arrange all sorts for you.

Service at the adjoining Oceanvs beach bar (where breakfast is served) can be very very slow. One day we waited 90 minutes for our breakfast! They paid for our drinks that we had that day to apologise but other orders such as drinks and lunch were also slow or one drink would arrive and then the other drink we ordered wouldn't arrive for another 20 minutes.

The location was amazing and it was great to have a pool and private beach. Really enjoyed our stay here.

It’s quite expensive as one of the nicer hotels on the island. But aside from that it was really amazing

Everyone at the hotel was eceptionally courtieous and helpful. Our stay at the hotel felt welcomed. The facility was clean and spcious. The bed was comfy and luxurious as well. Despite the high heat and humidity on the island, the airconditioning made the room feel comfortable. The meals at breakfast were deliscious and memorable in their presenation and flavors. My favorite part is how the building is designed, the decor, and the landscaping of the property. It was so beautiful, I was reluctant to leave to go on any outings and definitley sad to leave to return home. When we return to the island, my boyfriend and I will certainly be staying here again!! You get so much value and more for what you pay for!

Nothing in particular was bad. It was a truly an enjoyable stay. The only thing customers might need to know ahead of time is that there's a wet bar and snack bar in the rooms. If you eat or drink anything out of here, you will be charged for it upon checking out.

The hotel area is quiet as opposed to the rest of the Island which can be very loud and crowded. The elegant rooms feature large windows overlooking a lush garden and the view from the balcony has stunning colors which make you want to wake up there forever. The hotel staff was very nice and welcoming at all times. The hotel overall is really nice and elegant and has its own beach which was perfect and really enjoyable, especially early in the morning.

Our room had the toilet and shower area of the bathroom confined to a tiny room so small that the door didn't even fully open, which is kind of weird considering the big size of the room and the rest of the bathroom. The hotel beach becomes a bit loud during the day when all the one-day tourists literally storm the island and the yachts come to moor near the beach, right in front of the hotel.

Gorgeous pool and restaurant looking over the ocean. Nice big beds and bathrooms. We had a jr suite which had a huge couch and patio.

The food was generally mediocre- fish tacos were great. Bar staff was really nice. The only lounger with any shade at 3 pm we were told “we have to move off or the staff will all get fired bc it’s the owners” but the owner wasn’t even there ~was ridiculous. After numerous calls and emails - Booking dot com will not respond or honor their price match- so book on the hotel website it’s much cheaper.

Beautiful boutique hotel, in probably the best location on the island. Beachfront at Playa Norte. The rooms are well equipped and the balconies are a plus. The hotel only has 12 rooms so it's not overwhelming or busy. Also, the staff is so chill but helpful whenever you need it. Plus is the access to OceanVS beach club and restaurant. We spent quite a bit of time jumping from there to the pool. Well worth the money- wouldn't stay anywhere else on the island. Kudos to Sunny, our bartender/waiter at the beach club. He went above and beyond for us and always had a smiling face. He definitely made our experience 10x better!

Nothing, everything was great!

Perfect location, and having a sliding glass door for our daughter to sleep in the room but with privacy with us was perfection. Usually with hotels, when it's her bedtime, we need to be very quiet, but the blinds and the doors let us stay up later watching a movie without disturbing her. We were in the family suite.

Since I was told breakfast was free and we were given a full menu, and the waitress said to order anything on the menu, I thought it was all free. Turns out, only the fruit and toast was free. My misunderstanding, but I'm glad I figured it out after only one day! : )