I recently stayed in an apartment that was truly accommodating for families, offering ample space which made our stay comfortable and relaxed. The apartment was spacious, ensuring that we never felt cramped or on top of each other, a real plus when traveling with children. An added convenience was the on-site restaurant, providing the option to have both breakfast and dinner without the need to venture far. This feature was particularly appreciated after long days of exploring, allowing us to enjoy meals at our leisure in a hassle-free environment. Another noteworthy aspect was the nice access to the lift, facilitating easy movement to and from our apartment, further enhancing our overall experience. Overall, the combination of a family-friendly atmosphere, spacious accommodations, ttconvenient dining options, and easy lift access made our stay memorable and enjoyable. I would highly recommend this apartment to any family looking for a comfortable and convenient place to stay.

hardware is perfect. clean and spacious room. Food is ok too, though not great.

Staff definitely need more training. Ski valet staff are not very helpful and one day there was no staff there. We wasted so much time in finding our skis. We requested for twin beds but it came as a king bed which was fine but when I requested for one more quilt, the staff gave me a mini baby blanket, totally unhelpful and untrained. They over charged me for breakfast too. I had to ask them to correct the bill upon check out while my bus was almost leaving, making us very hectic. Overall the staff made us very frustrated.

quality of the room construction. The Guest Manager Mr. Allan was super helpful....really a great guy

This is not really a hotel.....it is more like a condominium rental...I wanted extra pillows...they wanted to charge. They advertise ski in, ski out....not correct because no staff to manage lift.....but Mr. Allan made this ok and did not charge for pillows...lol....and I asked for extra coffee for room coffee machine....they wanted to charge...I said no and Mr. Allan sent it up for free.....seems like they want to charge for everything...Onsen was great!!

The luxury decor of the service apartment. We got wonderful views of snow and skiers practicing right at the doorstep. Their ski-in and ski-out with ski valet is superb. My children loves the staff at the ski valet. The apartment has washing machine with drying function which added to the convenience of cleaning their wet ski gears. 5stars

None at all.

The three bedroomed apartment was very spacious and comfortable. Yu Kiroro is really ski in and ski out as the gondola/chair lift to the main resort area is about 50m away and if the snow is not too deep, it is easy to ski back if you miss the last gondola. The ski valet service is excellent.

Limited parking in front of the building so we had to park a bit further away.

The rooms are great.

The washer is not good. The area used to have a frequent shuttle that runs from kiroro to Otaru but not anymore. It makes it inconvenient for people who don’t drive. The restaurant service is slow and orders got missed out. We had a meal that was served cold!

Due to covid it seemed like we had the place to ourselves. Stayed 5 nights and probably saw just 3 or 4 other parties. I read some of the reviews regarding the staff and was a bit hesitant however the Staff for us was extremely nice and accommodating! Absolutely no complaints! Nice facilities, ski valet, kids room, onsen though we didn’t use it. Big spacious rooms with basic cooking/dish ware, smart tv, washer, good breakfast. Snow conditions were also great during our stay!

We were very disappointed that it wasn’t a ski in ski out as advertised. Due to covid the gondola near the hotel wasn’t running. Despite this though the staff provided private shuttle service for us whenever we needed it to the mountain center or neighboring hotels which was very convenient and they were always super prompt. Washer kept erroring out and we kept having to reset mid cycle. Not much things nearby within close proximity but If you plan wise, you don’t really need to leave Kiroro.

Allen is a great manager and he has kindly solved my problem. This is a bit far away but definitely a fantastic place to stay. Meanwhile, please order breakfast and it's just awesome.

Location is a bit far away

everything was perfect, the best snow condition I have experienced in years.

the ski run back to the hotel was too flat and the gondola was closed after 10:30am everyday.

The gondola outside is working and it is truly ski in ski out now.

It is far from any convenience store or supermarket. Closest town is Otaru.