Fabulous location and wonderful staff who give great service. The beauty and ambience (aura!) of the property. The beach is terrific. We loved staying here, but it needs some work to maintain its high ratings.

It needs maintenance and upgrading. There’s a lot of things beginning to fall apart. Outlets that are loose and only work sometimes ( actually got a shock from one), loose faucets, no hot water when everyone else in the hotel has already showered at the end of the day. Very uncomfortable pillows.

Location, location is excellent. It's walking distance from city center, shopping and restaurants. I enjoyed the hotel, it was relaxing and the beach in La Madera was clean and not crowded. The personnel was phenomenal, Abel the bartender was great.

liked the beauty and charm. Properly kept up. Sweet service from all. Connected restaurant, the beautiful Bistro del Mar, was not inexpensive nut a value for us and we often choose it during our week; great food/fine service/view. We did not purchase the breakfast package, as we preferred to order from the full breakfast menu, which had amazing choices. Hotel has an extremely pleasant area on the beach. We sat under lapa lapas, and had lunch/drinks with our feet in the sand, walking a few steps to take a dip in the ocean. Beach; dreamy. No competition for nice seats at beach or the sweet/smallish pool area, with separate shaded area. Servers all professionals. Sweet touches at every meal. Plenty of steps and handsome handrails. Taxi situation easy and fee's inexpensive/clear.

At dinner, I really really enjoyed the background music in the Bistro del Mar restaurant as it was often jazz. The live music was less enjoyable, as the view was the star. as well as the food..and live music seemed a distraction rather than a plus. Hubby liked both. There is so little not to like...

Beautiful property in the heart of Zihuatanejo, with exuberant gardens, nice pool and access to beach. Our room with lovely terrace (views to the beach, sun beds and an hamaca!!). Wonderful vibes of a small and quaint hotel, but with walking access to the community and many dining options. Restaurant delicious, both for breakfast and dinner. Service phenomenal, friendly and helpful. Reserved tour to see whales and snorkeling, and relaxing massages in spa.

Everything was great!

I like the style of this hotel. Well laid out and very authentic Mexico without the pretension. And good facilities that were clean, kept up and functioning

The lack of communication with cleaning staff. I left a few objects in the room after I left. I was in town, so I contacted next day and the items were not found. Which would be impossible as the 3 items were clothing items and was definitely left in the room. It is too bad, but it makes me question the integrity of the cleaning staff. Be aware and make sure you use the safe as I don't think the cleaning people can be trusted. It is too bad as the hotel and its location is very nice overall.

This beautiful property is set above a gorgeous beach within a short walk of downtown. The grounds and pool are well maintained, the rooms are comfortable, the staff is friendly and hard-working, and the on-site restaurant was fantastic for both breakfast and dinner.

To explore the property and access the beach/restaurant, you must be able to navigate a lot of stairs. This wasn't an issue for me, but it could be for an elderly person or someone with mobility issues.

A great hotel on a nice clean beach. There are palapas right outside the restaurant. The waiters will serve you there and at the pool. The restaurant is on beach level. The pool is one level above the restaurant and you can get served there also. There are a lot of stairs with landings if your room is near or on the top level. Up there is the rooftop bar, happy hour nightly from 5 to 6. You can also eat there. Room service, also. Every kind of tour is available.

Really nothing not to like. Beautiful hotel, great food, service and clean.

This is a well-located hotel with clean rooms, magnificent views, excellent wifi, a nice pool, friendly/helpful staff and bilingual parrots. It is easy to walk to the central town (centro) via the beach and new walkway and to also walk to many nearby restaurants down the hill such as favorites La Gula and Casanova’s on nearby Calle Adelita. There is also a small store directly across the street for snacks and beverages which is very convenient. The nightly turndown service is also a nice touch. Thank you to Rosalba (Gaby), Hector, and Carlos for making my stay extra special. The onsite restaurant on the beach was great and the breakfast was exceptional. I noticed that local residents were also eating breakfast here for special occasions which says something about the quality of their food and service.

Everything was great. The one very small flaw was that the wood-fired pizza oven at the restaurant was not operational for the majority of my stay. Needless to say, I did not travel to Mexico to eat pizza but wanted to try it for lunch as this is something that they actively promote. Hopefully they can fix this for future guests as this is something that differentiates their restaurant from other nearby restaurants.

Location was fantastic, overlooking and right on the beach of Zihuatanejo bay. Easy taxi or relatively easy/moderate walk to restaurants, shopping, and other beaches. The hotel was very classic boutique Mexico style and the rooms were large, comfortable with AC, a balcony hot tub, and a commanding ocean view

Lots of stairs to climb to and from the beach, pool, and restaurant to your room and the check in area. Pool waiter service was spotty, the service bell that guests were to use to alert the bar didn't really work. The shower head in our room #2 was in need of replacement, it was pretty erratic.

This hotel offers a fantastic stay with beautiful views, clean and comfortable rooms, and a great location. The staff are incredibly friendly and welcoming, providing excellent service. The food is delicious, and the property looks exactly like in the pictures. However, there are a few stairs, which might be challenging for elderly guests. Overall, a wonderful experience!

Nothing