Staff and Everything

Hotel bed mattress are old not comfortable to sleep. Hotel has to buy new mattress.

The location was great in Sukhumvit

Location, cleanliness, balcony with views, staff

All staff were friendly, from doorman, concierge, front desk, housekeeping, even the driver for the shuttle tuktuk. They all made our stay so much more enjoyable and comfortable with their friendly smiles and greetings every morning. Location was great there's a 7 eleven and hospital nearby which unfortunately on the last day we had to visit due to a minor accident. But the hotel staff immediately jumped into action sending us to the hosp after disinfecting the wound. Gym facilities was one the best I've seen - fully equipped and clean. I will definitely come back to Frasers they really live up to our expectations. Thank you!

Nothing...but if i were to be really fussy perhaps the vanity sink in the bathroom has some stains and tap abit faulty.

Went for a quick trip with Family. We took one bedroom suite. It was spotless clean. We loved the small kitchen, microwave oven and specially the washing machine. The living space was big enough that my child could walk around inside the room. Room size is bigger than any regular hotel room. Bed was comfy. They have free shuttle tuktuk to drop you at Bumrungrad hospital, Nana BTS station, Robinson supershop and Terminal 21 mall. 7/11 is located just opposite to the hotel and also it is a quick walk to soi 11 where restaurants, bars, small shops, money exchanges are located.

Room needs little repair on some places of wooden floor. Toilet door and shower door need quick fix.

The staff were all friendly, welcoming, professional and helpful. Also, it was practical and useful to have a washer/dryer machine installed in the kitchen area. I very much enjoyed having the freedom to cook food in the kitchenette.

I hated the music played in the elevators and in the Indian restaurant. It was too loud and not calming and conducive to a peaceful ambiance. I also hated the noise from the bars and restaurants in the surrounding red-light district that lasted well into the night and disturbed my sleep at the hotel. The breakfast was somewhat limited and the food on display at the breakfast buffer did not always seem fresh. Finally, the swimming pool was poorly located. You had to walk through the restaurant and bar to access the pool, which was in full view of restaurant goers. That made the experience of using the pool awkward.

The staff was very nice, polite, personable, accommodating and always made me feel welcome whenever they saw me. The grounds were immaculate and well taken care of. The room was clean, well taken care of, and had an amazing view of the city.

The mattress was a little more firm than I like, but was still comfortable. The light switches were a little bit confusing to figure out; they worked fine, but trying to turn on one specific set of lights was always a trial and error of turning on and off all of the lights.

Spacious apartment, 711 and villa market just around the corner. Friendly and jovial front desk and security staffs. Very reasonable hotel transport charges.

Noise from the street and pubs. The walk from bts back to the hotel was not pleasant at all:. Too much cigarette smoke Housekeeping - often missed out something: towel, kitchen cloth, shower gel.... USB in the hall is not working. The plug at the kitchen is 2 pin plug, but the kettle provided is 3 pin

Close to many attractions and good restaurants. The interior was beautiful and hotel staff were very friendly and welcoming. Hotel provides great support whenever is required.

The traffic jam on the exit and entrance of the property during the rash was crazy.

Bathroom has dim lighting unlike some 5 star hotels which requires you to turn on every light in the bathroom. Easy on the eyes at night. Nice touch. Also great they have a washer/dryer in the room!

Interior design is getting a bit dated. Could modernise a bit. Large room but it feels a bit empty. The couch is at an angle that you can't see the TV so ultimately you'd have to sit on the bed to watch. Pretty minor.

Very spacious and clean. Serene environment but steps away from a vibrant community. We got two 2-bedroom apartments that were fully equipped (washer, kitchen etc for both bedrooms) suitable for our group of 9, ages 16 to 72. Excellent for communal get-togethers and private time! Good western style Villa supermarket and large 7-11 just outside the hotel, making it easy to self-cook. Numerous halal Mideastern, South Asian cuisine options. Wheelchair access throughout the hotel. Wide beds in the bedrooms, and sofa bed in living area is firm enough to actually sleep in :). Hotel accommodated our special request to check out later by 45min to complete solat. Free tuktuk service provided by hotel gets guests to the train station or a major mall, Terminal 21. Excellent location, easy access to main shopping belt and night markets via train which is way cheaper and less stressful than getting around by car/van in Bangkok traffic. Special thanks to staff who were all so friendly, helpful and attentive, making Fraser a place we would highly recommend and want to visit again.

Hotel is fantastic, but for halal Thai cuisine, it is better to order in, or have a meal out.