Cleanliness of the apartment. Location. Nice spa and pool.

I think you need to check the games on loan, some not all complete. We did leave one at reception . Also, we did not know you needed cash for ping pong Ball to have a game and had no change. I think guests should be made aware of this. Parking bays should be numbered for each unit. We had trouble getting parking. Only 2 chairs on the balcony for 4 guests more should be added on each booking. We were surprised. No shower down stairs it is a big enough room, and 4 adults having to share the upstairs bathroom. It's not very good. I think also push bikes could be available for each adult guest in the party, not just 2. Regards. Lesley Barnes Australia 🇦🇺

Bike paths and access to Sunriver Facilities were great. No too far from skiing at Mt Bachelor (about 30 minute drive). Great dining in Sun River at the lodge and The Grill in Sun River village. Playgrounds for the Kids. Facility had what we wanted. Everyone there was exceptionally friendly.

Nothing stood out as unpleasant. They had different sized units, so we found the one that fit our needs. The outdoor pool at The Pines was not open for a few more months, which they told us in advance, but the hot tub was available and great.

Loved the location and the space in the unit. The finishes were nicely updated and I really was happy for a Murphy bed instead of a sofa bed. It was great to have a full kitchen and fireplace. I also appreciated the amenities like the bikes on property and the pool/hot tub. All of which we used and would book there again because they are included.

We had asked for an early check in when we arrived (2pm) and that was not available. When we asked to check out our bikes we were told that the attendant was on lunch for 35 min. It was NOT a busy day. He did help us and that was appreciated but over all the staff made us feel like we were a huge bother.

Perfectly located. Love the view and the gas fireplace. It is comfortable, clean, and well furnished. Nice kitchen.

This is not really the sole responsibility of the property, but it seems in general there could be a bit more clearing of ice and snow. The surrounding walkways had a lot of black ice, making it more difficult to walk safely to the walking paths and to the hot tub.

The person who checked us in was super friendly and helpful. The unit was clean, the showers huge. Great walking paths.

We didn’t know we needed to go to the check in, would have liked that to have been made more clear somewhere evident. The air condition did not cool below 70 and it was downstairs so the upstairs was quite warm. Skylights made the entire house light, so we were all up early. I called the desk about the air con but only got an answering machine. Luckily there were fans.

clean, modern, comfortable and close to activities.

Temporary key I was given first day worked fine. The replacement key they issued second day wouldn’t work and it was difficult getting assistance that evening to let me in the unit. Also, they didn’t provide a replacement key. Because it was after hours I had to return key to their lockbox so I was pretty much captive by not being able to come and go and enjoy my stay. Very disappointed in the waisted time. I was checking out this property for my tour company and future tours. Probably won’t add this property to my approved file. When I mentioned this the office manager she said they’d make note for future guests. I think they might have done better by taking care of the current guest? Dale Southworth

We love this property and the location is so close to everything. Just steps off the deck to beautiful snow and trails. Beautifully remodeled. Excellent friendly customer service.

We do not care for the drop down beds or the linen. Adequate but not super warm or comfy. Really love the kitchen, but it would be nice to have a few more dishes and more silverware. Even for only 2 eating in, we washed dishes by hand several times, as we ran out, and certainly didn’t want to do such a small load in the dishwasher. Also a broiler pan would be nice.

Location was great. I didn't realize that it had a full kitchen which I wasn't really able to take advantage of, but great to know for any future and longer stays.

that they didn't provide shampoo and conditioner. Seems like that is pretty standard. They did have it for purchase in the office.

Great location. Wonderful pool. Pickleball courts. Friendly staff. Great place to stay. Stayed here several times

The only thing we didn’t like was the upstairs room with the spiral staircase to the bedroom. Getting too old for that. Will make sure I get a downstairs room next time

The unit was clean, comfortable, and suited our needs for the visit. We would be happy to stay again. The staff I interacted with were great.

All in all, Sunriver is a quiet place, maybe more information about local places to eat/visit. Not much that can be changed on the property to make it better.