The staff were so helpful especially Wang Meng Yao who booked a gluten free restaurant for me in Nagasaki for our next destination as I could not speak Japanese. We also got a great recommendation for a day trip to battleship island. The room was good with everything we needed and a nice balcony

Although we did not have breakfast the price was a lot higher than any other hotels we stayed at in Japan, would have been good to be able to order all la carte

The staff ever exceptional, so courteous and kind. The location was sensational for Glover Gardens and this side of town, this is exactly what I was after. My room on the 7th floor looked out onto Glover Street/gardens and the view was unforgettable. Everything you want for a hotel and that bit more. Extra special, will definitely go again.

Nothing, I loved it.

We stayed two nights. The hotel is undergoing renovations and we spent a very uncomfortable first night in an older room with a broken ventilation system. The second night we were moved larger remodeled room that was very comfortable. The location for us was perfect being across the street from the cruise ship port with plenty of shops to explore.

The first night with poor ventilation.

Note: This is my second stay at this hotel. The staff members who assisted me during the check-in process were quite pro-active, bringing me to where I needed to go and simply smoothing out everything that was required. My room was fairly spacious with a good view of the road leading up to Oura Cathedral and Glover Garden. The bed was fairly comfortable, and the pillows were ok, which is high praise from me if you've read enough of my Japanese hotel reviews by now. The hotel is a bit out of the way, but is within walking distance of several public transport options. There are also a few eateries around the area.

This is a bit of a tiny nitpick; the room itself was clean and tidy, but there were a few places that could have used a bit more dusting, such as on the TV. Otherwise, I have no complaints about my experience here.

Convenient location and friendly and very helpful staff

Hidden fees like crazy. I booked for two people, but then they said I hadn’t so they charged us extra. Then there is a special city tax for Nagasaki. They offered breakfast for 2,700 yen a person which we declined.

Is an older hotel with the type of furnishing. Still relatively clean. Near to glover garden and Orca church Near to the tram station.

Not near to Nagasaki station thus need to take tram over. But is still relatively easy to go ard Nagasaki with the tram

I had a comfortable stay at the hotel. The room came with a balcony which overlooks the Glover area. It is also very accessible via public transportation.

Nil

The hotel is situated very well, super close to Glover Garden, close to the bus stop (direct bus to the Peace Park, main station, even the Dinosaur Museum). Room was clean and comfortable and the staff was super friendly and helpful!

The unreasonably high price of the breakfast made us skip it at the hotel and search for something else. Would not imagine the breakfast to be that expensive.

Lovely hotel within a 5 minute walk to Glover Garden and quant little shops situated close by, well appointed room and friendly staff. The breakfast buffet was amazing

Nothing

The room was very clean. The staff are extremely kind and helpful. Location is quite good to visit historical sites in Nagasaki. Very convenient in general.

Though we specified we are a family of four, the room we were given was quite small. The room also only had two semi-double beds so we felt a bit cramped.