- The staff are very nice, they showed me around the hotel to show me the facilities that I could use. They also gave me a souvenir before I go. It’s a nice gesture. - The onsen at the rooftop is amazing, I recommend going there at night especially in winter, you’ll get a very beautiful view of the stars and the icy mountain

The amenities are very limited. Standard ones like shower and shampoo are of course available in every room, but for other amenities are very limited. They only have toothbrush + toothpaste, and small hairbrush. That’s it.

The ryokan is really traditionnal and super cool to sleep and have lunch in. The classic tatami rooms and onsens are a must ! It's a delight after a quite hike in the park to chill around in the facilities. There's even an onsen on the roof that we did not try because we checked in too late so we didn't get the info haha Great surprise was also the adaptability to vegan travelers : they made us a fully vegan breakfast that was super good and filling so thanks for that !

Nothing to report

Roof top bath and breakfast. Coffee at the ground floor lobby was lovely looking into the beautiful garden. The room was nice and clean.

The ground floor bath. The hot onsen water was great but the facility (mirrors, walls, ceilings...) looked a little old. I'm a little disappointed when I didn't get a reply from them. I asked about the discount supported by the local authority.

Lovely Japanese ryokan. The breakfast was served individually on trays. It seemed very traditional. When we left the manger came out to wish us a good trip (we were on bicycles) and she gave us a lucky rabbit charm. It was very thoughtful.

It was all fine

Very spacious room, really helpful staff, amazing breakfast in a lovely setting and a good hot spring bath.

Quite a distance from the station.

Good onsen

good service and food and hot spring.

the air condition in restaurant is hot

Very nice employees. Smiling, always available and very helpful.

N/A

The hotel clearly was once a beautiful place to stay in the Showa era. The rooms are huge, particularly by Japanese standards, and the two onsen are nice. The breakfast was quite good (I didn’t try dinner) and the dining room staff are great.

The rooms are quite dated and very much showing their age: mould stains on the ceiling, tatami mats fraying or with large gaps underneath, the light switches are yellowed with age, the carpet on the stairs once was pink and now splotched with dark grey/black, stained furniture and blankets… That I could overlook but the service made the experience that much worse. When I first checked in, there was no welcome greeting or smile- just “are you this person?” And keys were produced. No explanation of facilities, WiFi, hotel procedures, how to dial front desk…nothing. My room didn’t have hot water after 10 minutes of running the tap so I went down to the front desk. A man came up, stood in the bathroom for 10 minutes and kept saying it would come back on anytime. I asked for a new room or a place to shower and he just walked away. I understand there’s a language barrier so I used google translate with audio but he had trouble reading and hearing. He just didn’t want to speak with me so kept walking away. The next day, I spoke with another front desk member about the water. She checked and told me I would be moved to a new room- no apology or attempt to make it right (even chain hotels will offer a free drink or something?) she also told me all this over breakfast as I’m trying to eat and my food is getting cold…another staff member says they’ll make the bed for me in the new room. I come back at night and it’s not made- it’s a traditional Japanese futon so not sure how to make it myself. Back down to reception I go (because it appears you can’t dial down from your room). So if you stay, some tips: - check the air conditioning works when you enter the unit and have the person showing the room turn it on. Mine didn’t work at first. - check you have hot water - you will pay a hot spring tax after your stay and it’s cash only - leave your room key at the front desk when you leave for the day- you can’t take it with you

The location was not bad

refrigerator doesn’t work sleeping mat uncomfortable no hot water for shower