The apartment was very well set out, clean and well equipped. Very impressed that the photos were a true representation of the unit. Close to amenities and a 5 min walk to warners bay lake front. Security was great and overall stay was very pleasant.

The initial access to the unit was somewhat an confusing process with only one phone having the app for access to entry points. With multiple persons staying we needed to make contact to get the code for the lockbox for another fob. The balcony sliding door seem to self lock when we exited onto this area, with the key inside this was alarming giving we had children inside.

Convenient for us. Well equipped.

Blinds didn’t shade very well. Room faced sun- so much glass. Needed AC on full all the time to keep the temp down. Courtyard dirty, weeds all through pavers. . Outside Lounge dirty. Unusable. We couldn’t entertain so we had to go out. Auto texts do not match reality of property so it was confusing. Eg. No fobs., being asked by the website to pay when we’d already paid through Booking.com. Garage open sensor doesn’t work all the time. Laundry not cleaned between use. Previous tenant left clothes in washing machine. Stairs from garage have no light. Unsafe. Given a top market price for a back street accommodation with no view it was over priced. We should have looked more closely.

Clean and tidy, comfortable lounge and beds. Pretty close to main area of warners bay and easy to get to beach, lake and shops. Good sized apartment and great that it has parking available. Great that it has air con and fans in the two main bedrooms.

Unmaintained outdoor area, covered in weeds and overgrown. Could do with an outdoor umbrella available as no shade to sit outside and very hot. Fan for area with single bed and living area would be great as very hot and stuffy in those two areas.

Friendly helpful staff, even with my human errors regarding the keys, the staff remained super patient. The location was brilliant especially to get shopping & the park. The apartment had just about everything needed for a trip away from home, cooking utensils, washing line, peggs, etc. was all there & easy to use.

No hot water in the kitchen, even after asking if it could be fixed & and a long time to get the hot water running in the bathroom, the laundry sink hot water worked ok though. The shower pressure was terrible, making it quite annoying to wash. The blinds in the main bedroom couldn't be closed, the light brightness from outside & brighynesd for daytime nap for my baby was a lot. The cord for the blinds in the lounge room wasn't attached correctly so I had to hang it up high away from kids. Microwave cord placement was a bit unsafe.

Top location, shopping centre a block away. Waterfront with walks and cafes 2 blocks away. Lovely big unit with 2 bath rooms and balcony. Car parking in a garage at street level. the Esplanade walk is recommended, there at sculptures along the way and great views

We arrived late on a 40 degree day, it would have been good if someone put the airconditioner on for us. Took all night to cool the unit enough to sleep. The instruction to leave the keys on the bench when leaving, fine if you don't have a car in the garage. Might be better to note that you can't get in to the garage when taking the lift down with bags. Luckily we noticed this or our car would have been locked in and there are no staff on site. A warning to get the car out first suggested, or a garage opening button near the lift inside.

The place was very spacious and clean. More than enough towels, toiletries, soaps for laundry was awesome. Didn’t plan on using but was amazing that it was on hand, came in very handy when needed to do an emergency wash.

Place advertised a ling and queen. However, it was a queen and two single beds. While the the two single beds could be pushed together, it is not the same as a king. We specifically booked this place because it advertised a king bed so this was disappointing.

It was so nice to have many shops and cafes nearby, and the beach was also close to the beach. It was convenient because it was directly connected to the house from the parking lot, and the sunlight was very strong as it was a vacation spot, but it was great because it was an under-parking ground. Also, Newcastle and Port stephens were within an hour's distance, so it was good enough to have a day off, and it was also good because there were many fishing points around.

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The apartment was very roomy and split level and suitable for 4 adults. Neat and tidy with a dining table that seats 6 and a nice large kitchen. Main bedroom included ensuite as well as a main bathroom next to bedroom 2. Accessed the apartment straight from the allocated parking space which was very handy. Staff were extremely friendly and helpful. Excellent location within 6-minute walk to the Esplanade where there are plenty of cafes and restaurants. Also close to petrol station and supermarkets. Would definitely stay again

No air-conditioning or fans in the bedrooms. We stayed in November so whilst it was a little warm at night it was not too bad. But summer might be a different story.

Very clean and good location

When we arrived the garbage bins provided and one bin had maggots climbing out of it. There were no hair dryers in units 1 and 2. Unit 2 had settings for only 4 people, no bbq facilities or swimming pool. Each unit could do with a fry pan, air fryer, and a toasted sandwich maker.

The cleaner who went out of her way to help us check in when the manager was not available . We really appreciated her help and she deserves to be acknowledged Sat 15th July at 1pm

The check in process meant going to the Esplanade motel. This was inconvenient as we had parked the car already and thought we would just walk down. It was a couple of kms. This could be a problem for people who didn't arrive by car. A better system would be helpful.