The room was nice, clean and tidy. The bathroom was as clean as spacious as it gets as was the room. Breakfast was good, you get a complimentary American breakfast that you can upgrade to buffet for a small quantity, it was worth it. The staff was great.

Getting my car from the valet was really hard because they had an event on the premises and only two people to park "a million" cars. The black out curtains block the A/C unit when shut. The A/C units are old. They work great, but the temperature control was a dial from "warmer" to "colder" no actual control over the temperature.

We enjoyed every aspect of this hotel from the room to the dining. Unfortunately, my husband fell ill. The hotel staff were extremely helpful in arranging for a doctor's visit to the hotel and arranging for the medication to be delivered. From the management to the service staff, everyone was compassionate and went beyond to ensure that we received the best assistance and care. We are seasoned travelers and have rarely encountered this level of professionalism. We highly recommend the Krystal and will definitely stay here whenever in Mexico City.

Nothing

Breakfast was good and with music in the background it was better, coffee was always fresh and seasonal fruit with yoghurt its always welcome, keep the good work. The room was clean and the bed was done with clean sheets every day

just the printer next to the computer wasn't working at the time I need to print my boarding pass, but other than that, everything was OK

Safe and friendly staff always able to help. Nice breakfast and breakfast staff. Nice pool and decent gym facilities, a good vibe. The room was nice and clean and modern, really comfy beds and great bathroom.

The pool doesn't really get any sun, but the sunbeds around do so it balances out. The buffet breakfast wasn't included costs about £11 on a weekday and £15 on a saturday for adults.

Concerning the food in the restaurant and from the room service, you never knew what to expect as the servings were never the same but different every day. Sometimes a dish was served abundant and with all garnishing while the next day the same dish was a small serving and the garnishings were missing. This happened several times. Although it was nice to have a coffee machine in the room, one coffee capsule per person per day was not enough. It was not possible to find that kind of capsules in a shop.

Very spacious rooms clean, plenty of breakfast options as well since we paid for breakfast to be included worth the upgrade.

Well they supplied supplies for one person rather than 2 as the room stated there was 2 guest yet we only got (one bath robe, one toothbrush, and loofah)

The staff was so nice, kind and accomodating. The facilities are in a great, accesible location and it's a great price! The rooms are beautiful and so spacious, and the breakfast buffet has a good variety

The beds are not so comfortable, and the meals could have been better tasting

Hotel is good and beautiful, in the northern part of Mexico city, it has beautiful gardens and rooms are very nice and comfy. Is a good option in the area

We arrived around 1 hr before the official check in and we had to wait the full hour till the very last minute to get our room, I understand this when the hotel is full but the hotel was quite empty, normally in those cases we always get our rooms before the official check in the receptionist gave us the impression she was just following the protocol as its written without really trying to do an effort to do a bit from her side to help with this. And I had to go and ask her if it was ready, she didnt cared to search for us to inform us we could already take it, even though I told her we were a bit in a rush Also the pool was a bit dirty and also the toilets at the reception.

The size of the bedroom was excellent, with a little sofa a desk and it's chair in case you need to work. Everything was so clean, tidy, all the furniture was in good condition. The lighting in the hallways was excellent, also clean and smelt really nice.

Definitely, the pool is so small compared to the size of the hotel. 10 people on it, is too much and you don't enjoy it.

Everyone from the reception, the restaurant, the cleaning ladies, all the staff were absolutely helpful at all time. The room was big and clean. The breakfast buffet was good, the dinner at the restaurant was good too. We liked the pool, it is not very deep but good enough for some laps. The hotel is close to a big centro commercial.

Nothing, all was good.