Location was excellent, beds very comfortable, breakfast was excellent

Restaurant staff could perhaps smile and say good morning at breakfast ( they were not very happy looking), when checking in with three people in a deluxe suite - 3 bottles of water would be nice instead of having to ask as we had 2, smart tv with apps/netflix etc for evening watching for adults/kids ( English channels) - lastly, spa was different. We went and used the indoor pool and the lady attending to the guests showed a lady to the small Juliette terrace to smoke - not what expected in the spa with the smoke coming back in. We got out the indoor pool and left. Not a professional spa in our opinion as you can see the guests behind the open curtains etc.

Breakfast was rich, staff were friendly and the bed was comfortable. The place gives old historical vibes.

The facilities were poorer than expected (e.g. ripped curtains, exposed extensions of sockets for charging electronic devices, barely 3star bathroom design). Staff were friendly but sadly did not speak Czech language and jaccuzi was out of order. We also booked extra pillows made of duck feathers as advertised but to no avail. There was no mentioning this fact so we do not know, whether it was not available or simply forgotten.

I would like to thank Vita and Chef Olga for fulfilling our request to prepare the breakfast cake, which was very delicious. The historical building and variety of breakfast foods were also wonderful.

There were just a few minor issues: the rooms did not have tissue boxes, and the air conditioners were not working, so we had to keep the windows open. Additionally, permission to access the building entrance must be requested 24 hours in advance. The hotel also offers a paid service for picking up and dropping off luggage in the parking area but we received this service for free and i would like to thank Foad for that.

Our stay was way more perfect than I expected. The hotel itself looks like a medieval castle, there are many paintings, design is wonderful for art lovers (there are even some relics). We loved everything: location in the center, terrace, swimming pool, restaurant.. The breakfast was perfect: many food options including fruits, vegetables, beverages (juice, coffee), we were full after it😁 Especially we liked luggage storage option as we were walking around the city waiting for the bus! Will definitely go again and try some SPA procedures and lunch/dinner in the restaurant! Many thanks!

We got a room upgrade with a huge bed and large room. The bathroom had a bath tub. The breakfast was the best breakfast ever :) Lots of fresh fruits and bakery and many different savoury options .

Would have been good to know that you cannot drive a car up to the hotel. You need to get a parking voucher at the tourist information in order to get a reduced rate at the parking lots outside town.

We loved this hotel! It was very comfortable with really beautiful character - we loved the architecture, the artwork and the furniture in the rooms. The staff were incredibly friendly and helpful and the location is excellent- very central with amazing views of the town. We were only there for one night but will definitely be back in the future!

We loved stay at the hotel as it was really close to the town center. You must remember it is not new build hotel, therefore it has some magic staying in little older room but that is nice as well. Staff were friendly and we were very satisfied. As it is in town, we parked car little bit behind the city but by walking distance.

Great Location, large rooms, nice historical furniture

Some items not fully up to 5 star standard (no bathrobe or slippers in room, no toilet articles in room, no parking service)

Nearly EVERYTHING - including the staff, room size & facilities, & the HUGE CHOICE at BREAKFAST!

Hotel’s own parking spaces were FULL - & you would have to pay €30 per day in any case, even if there was space!! The swimming pool could be increased in size - as only about 2 adults could swim comfortably in it at any one time.

The Hotel itself is at a very good location, It is a Historic / Ethnic design. The staff was good and supportive, rooms were clean and nice. The breakfast had a variety specially for my family who is vegetarian had some options as well.

If reception tell about some of the services in Hotel and places in hotel where we can spend some time that would have been good. As we missed to visit / enjoy river view from the restaurant in Hotel.