Property was clean, modern, food was delicious, staff were amazing and our room was lovely and comfortable. I love the respect that has been taken wirh the history of the property as well, the original wall and paintworks seen behind perspex on the 1st floor is lovely and interesting. Our room was above the secret courtyard and despite our stay being over a weekend and the courtyard being busy of an evening as a result, it wasn’t noisy so didn’t keep us awake at night. We also had Afternoon tea at the George (next door) absolutely loved it! Thank you for a great stay.

The TV in our room had no signal (not that we watched much TV during our stay) we reported to reception and it turned out to the same issue with most rooms during that time. We were offered a different room at the sister hotel St.Nicholas across the road or a free breakfast one morning, we chose the free breakfast! Thank you so much for that we really appreciated it and the TV was working again on our last night.

Location was great, right on the high road, lovely bar space and drinks. The shower is probably one of the best I've ever had, free microdermabrasion with every shower! Comfy beds, well equipped room.

The driving to the hotel and the parking, but to be fair it was a Friday afternoon just before Christmas, in the end I gave up trying to park in the hotel car park & parked in the NCP which is less than 5 mins walk away. So all was well, but if you're not familiar with Colchester you might feel a bit unstuck driving to the hotel. We had a twin room, with a view of a brick wall, but again, to be fair when you're booking a hotel in the centre of town something has to give, I did expect slightly better for the price we paid for the room.

Character Location Friendly Well presented

When we asked prior to booking about parking, we were told yes there was, and even when we called the hotel while searching for it on arrival to Colchester, it still wasnt explained that it was a small ‘public’ car park, so we then spent 45 mins trying to find it to find on a busy saturday that it was full, lucky we managed to find good 24hr parking facilities locally. We feel it should be mentioned that the parking isnt linked to the hotel so there is no guarentee of a space during your stay.

The hotel is located in the centre of Colchester and is convenient for touristy things as well as shops/restaurants/bars etc. The rooms are comfortable, clean and to a good standard. The check-in staff were friendly and everything worked smoothly with our booking. The food in the restaurant was first-class and very reasonably priced. I don't usually like restaurants in hotels, but this was excellent.

The bar is also a pub for non-residents, which meant it was packed and noisy. The restaurant area was quieter but there was still a lot of noise from the bar.

Good location, staff good, good room. For a town centre hotel it was also relatively quiet. Will definately stay here again!

Parking........only access to parking was along High Street which has no entry signs for vehicles during certain times. No way to carpark from Dutch Quarter due to a barrier in the road. It would seem I could have driven down High Street but this conflicts with information online. However there is other parking within 5 minutes walk so wasnt the end of the world!

Location,atmosphere

Could be more generous with the toiletries. Only one sachet of shower gel each! So either a shower in the morning or the evening, not enough for both. States you can check in at 2pm but was sent to the room and it wasn’t ready. Had to wait while it was cleaned. One cup was stained. On leaving the staff did not bother asking us if everything was ok with our stay. These may seem petty things and the good thing’s especially the staff far outweighed the these small moans.

Customer service at check in and check out was excellent. The room for adults was huge (being the loft). It would have been great to have the second room close by but given the short notice of booking, it was pretty understandable that this could not have been met

Pretty sure I searched for accomodation with breakfast and parking included and picked The George based on this search. Both of these were additional charges which was disappointing.Not The George’s fault, just the filter on Booking.com

The first room we were given was small with no proper window and no air con - on a hot day. I realised this was not the upgrade I had paid for and went down to change it - our second room was lovely - 4 large windows large bed and air con. So glad I queried it!. Location was perfect in the heart of Colchester. Breakfast was okay, although the buffet lay out was a bit basic and not much choice. Cooked breakfast was nice.

Check in to give the correct room. Hotel or booking.com error? Spoilt the start of the stay.

Reception were very welcoming. The room was nice and had everything we needed. We had been worried about noise from the fairly lively bar but it wasn't a problem. The location was central and great for wandering around the centre of Colchester. The hotel has parking at £9.50 for 24 hours although we were lucky to get the last space. Both the full English breakfast options were really nice and arrived quickly (although we were up quite early for a Sunday morning).

Parking could potentially have been an issue although we were there on a busy Saturday afternoon. The bar was slightly slow but the place was buzzing (which was great) and the staff were doing their best.

The beds are very comfortable and the historical aspects of the hotel itself are nice. Staff are friendly.

Paint peeling from the bathroom ceiling, even no biscuits to go with the coffee, hotel WiFi wouldn't accept foreign numbers for registration, why do you even need to register just for WiFi anymore? Give the customers a code to use. Little things are missing and not thought out well and for the £169 per night price tag..which is pretty steep in itself things should be better there. The hotel keeps a £25 deposit fee for 30 days after you've left (why?), they don't refund you straight away so they make interest from the money from every customer for 30 days...unethical.