The service was excellent, dinner and bfast served was delicious. I just amazed with their warm hospitality especially when we encountered the problems to get to the ropeway of Zao Onsen Ropeway station, the front desk without hesitate and drove 4 of us to the bus terminal for luggage kept at the locker and then further dropped us at the zao ropeway cable car. It was really unexpected and they extend their great hospitality to fetch us around especially that day it was snow heavily. We were much appreciated and enjoyed the stay in the Ryokan. Thanks to the drivers and front desk staffs, it was so touch and definitely a memorable stay and will definitely come back again!

No complaints. Everything things was perfect and truly great hospitality.

It's actually a very nice Onsen Ryokan styled hotel in my opinion. The welcome drinks bar is fully stocked up (no alcoholic beverages my fellow aussies) with beverages. The staff members are helpful (except maybe one or two?) The outdoor Onsen is GREAT!!! Make sure you avoid the after meal rush hours. The food is most definitely beyond expectation!!! Walk to shops and other nearby affiliated onsen as well as chairlifts. Plenty of parking in front.

Not Really.

Where do I start? This place is amazing to stay at! I regret that we only stayed one night! The room was clean and the beds were comfortable. Breakfast was included and it was buffet style. Due to it being so early in the season, a lot of restaurants were closed, but the reception staff recommended a lovely BBQ place a short walk away which was delicious! The baths were to die for! We used both the private and public baths.

Location is a little hard to get to by foot, as it is up a hill, especially if you're staying a long while and have a large suitcase. This can be easily solved as they have a shuttle service you can ring and request!

We thoroughly enjoyed our stay. Having stayed at Zao Onsen thirty years ago when I worked in Japan, I wanted to share the Zao Onsen experience with my husband, and chose this hotel on the basis of the photos and reviews on Booking.com. On arrival, it all seemed very familiar. After experiencing the onsen bath, and the location of our room, I'm quite sure I had chosen the same hotel where I stayed back then! Obviously it has been quite recently refurbished, but there are some parts that don't change so much. We opted to have dinner at the hotel, which was excellent. Due to some confusion about exactly where the Z90 bus for Zao Onsen left Yamagata city,we missed the bus we wanted to take, so arrived around 6.45pm. (According to Google Maps, we could catch the Z90 from a stop about 50 yards from our previous hotel, but the reception staff there insisted we had to go to Yamagata station... so we missed the bus by one minute. After an hour and a half wait for the next one, the first stop after Yamagata station was, yes, you guessed it, 50 yards from our previous hotel!) As dinner is set out with fresh ingredients to be cooked at your table, you can't be later than 7pm. There is a shuttle bus from the hotel to Zao bus termius, but we didn't know about it, so walked to the hotel. Unfortunately, the short cut route we had planned was closed due to road works, so it was a much longer, and steeper, walk. The next morning, we got the shuttle bus to the bus terminus to return to Yamagata city. The onsen is really wonderful. Zao has a very special PH balance to the water. The bath at this onsen is superb.

We should have requested the hotel to arrange a taxi for us from the bus terminus when we arrived, and would do this next time.

Great area with lots of hiking options, so many beautiful onsen to choose from. Definitly reccomend the Lunch Options as they were incredible value and options outside the ryokan where limited during summer season. The staff was friendly and accomodated us despite my broken japanese. They even offer shuttle services to the vus terminal so you dont have to lugg around your luggage. The in hotel onsen was cozy and offered a lot of space, but even if that does not satisfy your onsen needs, the hotel works together with other hotels so you can use their onsen for free as well (walking distance). That together with the public open air onsen which are gorgeous and also only a couple mins walking distance away makes this an incredebly cozy eyperience.

If you are not used to japanese futon beds, you might want to ask for an extra futon ;)

Well , from the moment we arrived up until our departure, we were spoiled, the staff , the facilities, breakfast, all were sooo good , to be a little precious the traditional style of bedding was a little hard 🙃) Though that was a first world problem, considering all that was offered to us ! We can highly recommend this place A short stroll to all of the village , great onsens The list could go on !!!

Again being precious, softer beds 🙏

The staffs are super friendly and helpful. The two gentlemen from the reception counter tried their best to help me with information of the ski resorts and the road way from the hotel to the onsen town, not forgetting also the lovely Filipino lady who gave me and my family with such a warm welcome. Really like their services.

The view from my room is so beautiful during winter. Foods served for both dinner and breakfast are very delicious and the portions are generous.

Meitya So was a very comfortable place to stay. Room was comfortable and had an amazing view overlooking Alpine vegetation and mountains and I was lucky to see dazzling sunsets. Breakfasts were of a buffet style and there was a wide range of choices.I really enjoyed those. Loved the onsen. was able to get one dinner out of the four nights I was there. That was amazing. Staff were most attentive. Loved the smoking room with a fine view and you never felt shut in like many other places.

The hotel is a good walk up winding hills. if only I had been informed about the courtesy bus.. those hills killed me with my heavy luggage. at least they gave me the courtesy bus on the way to the bus terminal. I didn’t know you could get a ticket from the hotel to visit other onsens. Wasn’t able to get dinner every night and dinner options in Zao are very limited. Lunch options in the town were a lot better.

The staff at this place were amazing. they made us feel welcome. The onsen bath was good too and the food was tasty everyday.

The location was not the best, it was a bit of a walk to the slopes. It was not recommended to go by car to the slopes due to lack of parking, so we had to walk.

The hotel was fantastic with the quality of food being outstanding and the staff went beyond friendly and helped with our every needs. Be prepared for some serious legwork to get to the lifts and into town, but sensational views along the way.

Nothing. You come away for the experience not to be waited on hand and foot.