The breakfast was amazing! The smell of fresh bacon & real eggs was simply mouthwatering! The building was crisp yet comfortable & the room gave the feel of a small apartment. The location was fantastic with easy access to street or ramp parking & a number of venues was very convenient.

The food at the attached pub was disappointing but the service & the fries were quite good. I did find a separate deposit instead of merely putting a card on file for incidentals was a bit off-putting. On business trips where we still have to account for those charges & credits does not make that very convenient.

99.999% of my stay was perfect - from Eric at the front deak to the breakfast ladies to the owner of the hotel, the staff was friendly and professional. The facility was clean, the room was large, parking was seemless, the bed was comfortable, and water pressure was good from the shower.

The ONLY issue I had - website states heated pool... It's not.

The facility was super clean and really comfortable. Breakfast was hot and fresh. Staff was very knowledgeable about the area. Covered parking $5/day. Alot of dining and fun places to visit within walking distance. Pool was indoor and very nice and neat and clean. Has a fitness center but didn't use but looked very well kept.

If I have to put something it would be the parking $5/ day should be picked up as a thank you for staying with us.

I've stayed at this hotel a few times when I come home to visit. But this time, the customer service was exceptional. The front desk staff was very helpful and friendly. I really hate that I can't remember their names, but they went above and beyond. Also, the new bar & restaurant Ari'z, which is attached to the hotel, was amazing! The atmosphere, food, and customer were spectacular. That is a great addition!!

The hotel is absolutely beautiful and clutter-free. The lobby, the breakfast area, and the rooms are very well designed. The renovation from what the hotel used to be to what is now was money well spent!

My 1st room was missing a shower curtain and when I informed the assistant manager, she was very curt and didn't offer a sufficient solution. My best friend happened to have been a hotel manager at one point and had a stern talk with her which finally got an acceptable resolution.

We arrived late and had to leave early, but the location seemed awesome! I could see several restaurants and bars, a cool looking bridge and a park all within walking distance. And the breakfast was honestly the best continental hotel breakfast that we have had since Covid. Very friendly staff at the front desk also.

I wish we could have stayed longer!

The staff was terrific and the room was nice and clean. The breakfast was good as well.

No restaurant or bar even though it's advertised. I even called a number that was in my room to the restaurant and it is still advertising live music and food specials. So we went down to eat and listen to live music, but when we got down there the front desk said there has not been a restaurant there for months. Also, No ATM.

Good location. Room was spacious and comfortable. Staff was very welcoming, and thoughtful. During checkout, I left my glasses in the room without realizing it. Before I was finished checking out, a sweet housekeeper brought them down from the 7th floor. We also really enjoyed listening to the live band in the bar. Everyone in there was very friendly, band was great, and it was a very relaxed setting. Would definitely stay here again.

Nothing!!!

Breakfast was great. The location near downtown Waterloo was awesome. Layout and size of the rooms along with the view across the river were very nice. Vinyl flooring was a plus.

Walkway from the parking garage was extremely hot and uncomfortable. The furniture was covered with both animal and human hair. No bedding was available in the room for the pull out couch.

They always had sausage, eggs and biscuits and sausage gravy for our stay. Plus a juice bar, coffee bar, various breads, cereal, yogurt bar plus a variety of prepacked items.

Auto doors to the parking garage weren't working and were heavy to open.