Never has a 5-star hotel reached my expectations like this one. Decorated a friend's bed and sent up complimentary cake, extended our check out time, was in a fantastic location right next to a mall and in the city center. Check in was smooth, room service was quick and the cleanliness was always on point. It's convenient, service was prompt and reliable, it's as advertised. Staff are always friendly and kind to speak with. Would recommend for short or long stays. This place makes me want to return to Surabaya.

There's nothing to say about this place. Huge recommendation to all who are looking for a get away, business stay or even honeymoon. I will definitely come back for a stay if I'm in the country.

I attend graduation ceremony of my son in the same building. So location is great for this occasion. Room is clean, comfortable and classy design. Good quality towel, room linen and bathroom amenities. Excellent service from the staff from security guard, doorman, bell boy and reception team. Great variety of breakfast and friendly service from all team at the gallery restaurant.

room corridor is a bit smelly, AC fan in my room was quite noisy, long wait for elevator perhaps due to high occupancy.

You have so many option to eat at the attached mall specifically the Chinese paradise restaurant is a must try! We’re leaving early morning and we got offered by having our breakfast packed to go! Hotel is beautiful and clean, staffs are kind and helpful. The location is also a plus

The bad smell on the entrance when we entered to the first lobby after getting off! We’ve been here more than two days now and still it smells bad! But after entering to the 8th floor it’s ok!

The location is just beside ciputra mall. The room size is acceptable but not much space to open the luggage. The staffs are very friendly and attentive. The bathroom are very clean and good lightings. The roof top swimming pool is stunning.

The ironing board is difficult to use. The room cleanliness can be better. No refill of the complimentary tea bags after room cleaning.

Overall the room was spacious and facilities were adequate. The pool view was indeed amazing as it overlooked the city and was facing one of the tall mountains in Surabaya. Additionally, the staff was very welcoming and helpful!

It looked alittle old for the inside of the room. The refridgerator was working, but seems to be a little spoilt as well, with missing internal compaarments.

From the moment I stepped into the lobby I felt comfort and cared for. The staff were friendly and helpful. The room was clean and very well furnished. And I absolutely loved the infinity pool.

The quality of the food at the restaurant was only average. For the price I expected more. Also the attached mall was only partially open. Maybe it's new and not completely occupied.

The rooms were elegant. The bed was fantastically comfortable. The meal areas were gorgeous, and the layout was great for dining. Health area access was awesome with gym, massage and sauna. The bar lounge was great for sitting and having a quiet drink and meet with friends.

On the treadmills, we couldn't see the view out the windows.

Room is spacious and the view is good. Service is good. And staff is very kind and accomodating to assist any request. Breakfast have various menu and taste good, particulary love the fish and mushroom. Desert also good

The room I stay have quite dark interior design, personally I'd prefer brighter color.

(1) The staff are helpful, polite. (2) Sauna, although not too hot after adding water. (3) Department store next to hotel, but it was quite empty, didn't see a lot of body visiting the mall. Maybe it was during weekdays.

(1) Upgrade need to pay more, although they have empty rooms. (2) Swimming pool a bit too small (3) only partial view from my room (4) Hotel reception station at floor 8. (5) No convenient store around, need to go to the mall basement, there is a big department store. although not too far. (6) Hotel is attached with the "empty mall", beside that, there is no other attractions near to the hotel but only local residential area. (7) Even the mall has restaurants, I only found 2 Chinese restaurants, The duck King and The paradise Dynasty, especially Dynasty serving very nice food, but extremely expensive. a dinner for 2 easily up to Rp 800,000. (8) Breakfast a lot of choice but taste so so only

Breakfast was very nice with lots of options, restaurant was well staffed who were very efficient. Very nice room with large comfortable bed. On the whole a very nice hotel.

Car parking isnt sign posted very well but thats only a small matter.