Can't beat the location and the views from the rooftop of the hotel. It was close to major trailheads and easy to get around via their hotel shuttle.

Nothing

We were upgraded to bigger room size in the modern building, which is exceptional experience. And we like the warm welcome and helpful service by the staffs in lobby. The room heater was just perfectly work in this cold weather, and we were relieve to have a hot bath after long hours of hike. I would recommend to stay in Alishan Hotel again as it is still the best one in Alishan Recreation Park.

The Wifi did not work well in the room. Balcony is mouldy but the scenic view is perfect for photos. Buffet styled breakfast and dinner even with a lot of variety but the taste is fair only.

Location was good with easy access to all the attractions, staff Jeff was good and helpful at reception, buffet dinner and breakfast were OK, shuttle bus service staff was very helpful and courteous

Luggage service staff terrible, need to be reminded we had 3 pieces a few times, waved me over to ask me whether I wanted them to bring the bags to our room; reception staff generally no smile; we stayed at the Premier Suite, AC has to be turned off because of the noice and inability to bring the room temperature down below 20 degrees; balcony quite run down with banging insect screen door

Shuttle bus goes to train station/bus interchange, which is convenient. Excellent location. Staff are nice and helpful. Can go to rooftop to watch the sunset. Buffet dinner and brekkie are delicious, yet slightly underwhelming considering how much it costs for 1 night. About the room itself, really not much to say, everything is fine and lives up to a 4 star.

Complementary drinks and snacks aren’t really necessary for me, however it’s still covered in the room charge I believe (along with this many other services which I don’t really make use of, and you don’t have a choice to go without all these and get a cheaper price)

Alisha is a hotel with lots of memories. It was one of the Honeymoon hotels we stayed 40 years ago. Although the facilities are more modern now, the location and its hospitality are the same. We enjoyed the fresh air and beautiful attractions throughout the national park. Will definitely come back soon.

The only thing I suggest for improvement is the rooftop viewing platform. Perhaps due to the rain in the mountains, the platform was kind of muddy and unsightly. If that can be taken care of, the viewing experience would be much more pleasant.

The breakfasts and dinners are excellent. Great variation and good quality. It offers free snacks, free mini bar, free laundry, which are great plus. The location is idea and the shuttle bus is a great asset. The roof terrace is a wonderful location to enjoy colourful sunset.

The lobby is somehow small. I was not sure the purpose of red ribbons around sofas at lobby. I hesitated to use the sofas when I was at lobby. The 50’s cafe is pricey. It requires a minimum spending and charged 10% service fee.

The location was unparalleled. The shuttle service was also really useful. Staff were very kind and understanding.

Because of its fairly exclusive site, it was quite expensive for what it was, and while clean and a good hotel, not quite a luxury experience. Despite an ambitious and admirable spread, dinner buffet was underwhelming in its quality. Though appreciating the difficulty of catering to a large hotel with limited personnel and resources, we would recommend potentially having more simple a la carte options such as steaks (generally acceptable to both western and Asian audiences) as the food sitting in buffet platters for too long affected the quality of some dishes.

Great service at check-in, and they even gave us a bottle of wine since it was our anniversary. The half-board was convenient so that we didn't have to worry about where to find dinner, and the buffet had a lot of options including vegetarian selections, with very good food quality. We came to see the sunrise over the mountain on our anniversary, and they had a convenient early-morning shuttle to the train station that left in time to catch the 5:10am train to the top of the mountain (side note, in the high season be sure you bought your train tickets beforehand, because by the time you get to the station the platform will be very crowded and the train boards soon after you get there on the hotel shuttle).

The location of this hotel is amazing, it is close to all the the hikes and tranportation is provided ( from the visitor center/bus stop to the hotel and back) & To the train station to catch the sunrise trail (big advantage!). Since we had Rain we could not enjoy the observation deck but it is nice. Rooms in the modern building are modern and nicely renovated. All staff spoke good English and were a great help figuring out all the hikes in the area!

Some parts of the hotel are a bit old (but still clean). This hotel is expensive, definitely for Taiwanese standards. But location is key here and that is what you pay for. We were only in Alishan for 1 night so it was worth it for us.

Fantastic location as it is located right within the national park. Our room in the new building was modern and very nicely furnished. The free in-room water and snacks were also appreciated. The breakfast and dinner buffets were great with very good selections.

Our room in the new building was very warm during our stay in late March. The room's climate control system had very limited effect as the temperature was mostly regulated centrally. When the issue was brought up with the front desk we were told to open the windows instead. Guests were also not able to drive up to the hotel directly and needed to take a transfer shuttle instead.