The service from the staff was top notch, everywhere we went the staffs were always smiling and trying to be helpful. In extreme case, we asked for help in reheating our baby's food, the staff was eager to help and the reheating was done in no time. One time the reheat process was not going as planned and our baby's food was spoiled, the staff was quick to provide replacement meal as a way of apology. They made sure that we were taken care of and that we felt very comfortable.

We expected more of the food variety during breakfast. Also, would be perfect to have a nespresso machine in the room

It was a really pleasant stay. Staff are really helpfull. Huge parking lot, golf cart available to get you into the lobby. Breakfast are nice, tasty with lot of variety. Room quite spacious for 3 of us. Clean. Kids facilities quite good, just a bit outdated.

Having a special request for celebrating our wedding anniversary. Having a cake to celebrate there, but only got 2 options, either the slice one or 20x20 round cakes, which we chose the latter. Since we need to continue our journey to another city, and only 3 of us, it's just too big and such a waste. Dont like of wasting food. May consider to have 10x10 as an option in your package.

We stayed in the Villa and it was a super quiet. We loved that and will take a Villa again on our next trip to bandung. The room was clean, comfy and beds are comfortable. The staff is polite and friendly. The choice of food at the breakfast is excellent.

The club lounge serving the alcoholic drinks only from 5 - 7 PM. which is pointless. If there need to be only 2 hours, than I would reccomend from 9 - 11PM which is more logical. Anyhow, it's not a big deal and we will come back again when we return to Bandung.

I will first talk about the hotel service. My husband and I were sick, our room was taken care of, a nurse was provided for us, we were taken to the hospital, and admitted to breakfast. All of these services were free. A bowl of fruit was sent with a message to check on us. We are contacted frequently to check on our status. I would like to especially thank the employees Nicholas and Abdel Raouf for their support that night, followed by the cleanliness and beauty of the rooms and the advantage of the location on the top of a mountain.

Nothing

Location, it's very nice and quiet. Very relaxing. But yes, you really need a vehicle to get around coz it's far off the city centre. The hotel staff are very friendly and helpful. If you wake up in the morning and go for a short walk, all staff will make you feel very welcome. My son had the opportunity to drive one their ATVs in the parking lot. Short but he really enjoyed it. The rooms dan bathrooms are very clean and literally "cold", "nice cold" though. We ordered the room with breakfast. A complete buffet with all types of food ie. american, continental and asian breakfast. Their home made ice cream is the best.

Nothing that I can think of.

Spacious rooms. Good food. Courteous and friendly staff.

Thin bedroom walls. We can hear next door guests talking and there was one night when music from the function halls was blaring too loud till late at night. It was too noisy and very uncomfortable for my 80year old parents to sleep. Bath towels are rather old and not fluffy at all. My tv kept turning off on its own every few minutes so I gave up on it.

- The staff were all friendly, polite, and helpful. - The room was spacious, airy, clean. Layout of the room was good. There's a walk-in closet to store luggage & hang dresses & suits. The day bed is nice & cozy. - The bathroom was my favourite: Shower area is spacious, hot water works well, water pressure is great. Amenities were provided and filled up everyday. - Breakfast was delicious. The traditional porridge was really up to the mark.

- Parking was a bit far from the lobby, because the basement parking was closed.

The services and hospitality were Perfectly Amazing. The Guest Relations (Mrs.Ani) call me to make sure that everythings comfortable enough for me. Mr.Wirianto at the Front Desk, make sure that my room is perfect, and the Instant service Team that representes by Mrs.Rince keeping the Birthday Surprise for my s.o. going on smoothly, not only him, Im also surprised for the beauty of the room arrangement and decorations. THANK YOU. You all shown us that your hotel and hospitality are the best above all.

We're not allowed to have late check out on 2pm. 01.30pm was the maximum time.....

As an employee in the hospitality sector, I know whether a hotel is great or not. From the moment I entered through the security gate, I was amazed at the hotel, from the cleanliness of the entrance, the reception of the staff, and the baggage service. Everything was as it should be. When I entered the room it was very clean and the view was not as it should be but everything else was nice. The breakfast was very good and the view from the restaurant is beautiful. Thank you to the staff, led by the General Manager.

Nothing

All the staff were friendly and helpful. The food menu is extensive and everything is very tasty. Service was good.

There were several places where the light bulbs were out in the rooms. There were many meals on the menu, but many could not be provided.