Welcome was very pleasant and speedy. Staff during stay helpful. A good breakfast choice and the entire hotel was clean. This is not the first time we have broken our journey by staying here and with the exception of Sunday nights we will stay again.

There is no Sunday restaurant service , which means it is necessary to drive again locally . This is very disappointing after travelling. It would be nice to have more than 1 tea bag/ coffee sachet per guest and although available it is necessary to leave the room and visit a fridge in the bar/restaurant to obtain fresh milk. Not a great idea late evening or early morning. This simply solve situation could be easily solved.

This modern hotel is ideally situated for us to get a nights sleep before crossing under the Channel. We have used it many times as it is about five minutes drive from the terminal and as the breakfasts are good and the dinners are excellent ( not open Sunday evenings ) we intend to use it again hopefully many more times. The rooms are comfortable and with very good bathrooms and on this visit we were not surprised to see an extension being built. No use to me but there are also several electric car charging points on site.

Good, simple food, well cooked. Large, clean, comfortable room. Good choice of food.

Shower needs attention. We’ve stayed here several times and have always said that the showers need re grouting but this hasn’t been done. In our room (15, where we’ve stayed before) the base panel of the shower is coming off and needs fixing but this also hasn’t been done. These details let down what would otherwise be a really good, comfortable and convenient hotel, ideal for the Shuttle. Please fix these details!

My second visit to this Hotel. I travel with a small dog and they accept dogs. The Hotel is incredibly clean, I also congratulated the cleaner ladies for such a great job. The breakfast is good and yummy. The bed is super comfortable and the bathroom spacious.

It would have been great to sleep a bit longer considering this Hotel is pretty much for travellers. I would have loved breakfast until 11 instead of 10 for an extra hour in bed., but this is just a suggestion.

The room was spacious and the meals large, well cooked and excellent value for money. There was a good set menu for the evening meal and excellent range of food at breakfast. A big plus was the availability of gluten free bread.

The window in our room was locked and was too hot during the night despite the provision of a fan we saw in the morning that other rooms had their windows open so we should probably have asked staff about it. The hairdryer in the bathroom was one of those strange box like designs and I couldn’t see in the mirror whilst using it. Glad I have short hair as it had one very low speed.

This hotel is very convenient for Le Shuttle. It takes pets and is situated in an area with plenty of access to walks for our dog

We have used the hotel regularly for a few years. We always have dinner there as well as breakfast. This time we were very disappointed in the dinner. We chose the three course menu and both the entrees and desserts were fine. The main course though was a let down. We both chose salmon which arrived so overcooked it was like rubber. The accompanying parsley sauce was curdled. Not a pleasant experience.

Great location just after arriving on a late channel train. Great sized room for me and my three dogs. Large grassed area in front of the hotel to walk the dogs. Nice to have a kettle, ceramic mugs and coffee/tea provided. Very nice bathroom. I will definitely stay again when travelling via Le Shuttle

Its a small thing I know but the pillows were atrocious!! Over stuffed with foam pieces - very uncomfortable - really impacted my sleep. I finally gave up and wrapped some of my clothes in a scarf and used that instead!!

We had stayed before and knew what we were getting...location near0 the Tunnell, hotel good, friendly and helpful Staff and good meal. Suits us right down to the ground.

The shower is extremely slippery (maybe I should have asked for a nonslip mat)...my husband who has Parkinson's was not able to use it. However, I did not mention this when booking...next time I will. This, however, is not a reflection on the hotel...my own fault.

Property is superb. Within easy access from the euro tunnel, but slightly tucked away which was really good on the security front. Rooms were fantastic, spacious, well equipped, and quiet. Really well equipped for people with electric cars.

Breakfast was basic. I personally felt it was not value for money. For €10.20 I could have nipped into a local bakery and bought a better selection for less. Smoking at the front door. I’m not normally anti-smoking, but I could smell cigarette smoke when I got out of the car. Also, every time I entered or left the hotel I had to negotiate a group of smokers who were congregating around the entrance. Wouldn’t take much effort to create a smoking area off to the side of the building.

Access to hotel just off motorway, easy to find, 2 mins away from the Eurotunnel, over other side of the roundabout by hotel was the Channel Outlet, huge shopping centre and supermarkets. Lots of places to eat. Lovely warm room, nice hot shower, very comfy beds. It also had a bar and a restaurant if you needed it. Very dog friendly, dogs were even allowed in the bar and restaurant.

nothing