Check in was very easy and validated the blank card to then become our room key was easy ( we made 2) it was only next day I realized I hadn't got the 'basel card ' usually given out at manned receptions. There was a staff member around in the morning/ breakfast lounge. He told me I should have received an email after check in and it has a QR code to show for discounts around basel and free trams etc . I didn't get this email ??? However, he printed 2 out for us. The 24h coffee machine is great and complimentary croissants.....but get down early for them. The superior room had the most wonderful views of gross basel and river rhein. Seems no air conditioning but windows open for fresh air. Put the sign out before 10 for cleaning. We just asked for new towels as stated 4 days .....

Not always anybody around if coffee machine needs attention. Was a little noisy late Friday night as people hang near the river. Silicone ear plugs always packed 😂😂 Staff lovely when u see them

The location was perfect. Easy access to the river, Congress and food. The decoration is practical and has all that we need including a fan. The lounge’s simple coffee, croissant and apple is just nice for breakfast. The hotel offer free Basel pass to use the public transport. My friend forget her wallet with cards and some foreign currencies in the safe. We contacted the staff and they kept it for us and it was returned with everything still intact. Thank you for your professionalism and integrity. We are very grateful. 🙏🏻

The pillow and bed is a bit too soft. There is no kettle to cook hot water but we can get hot water from the lounge.

The location was great The coffee machine works 24/7 and you can make coffee or tea We checked in in the evening and the room was very cold (heating didn’t work properly). We contacted them via phone. Initially they insisted they can’t do anything and they don’t have another room available. After a lot of push from my side and many calls back and forth, they found a room and transferred us in a room with the best view of the Rhine and proper heating.

You dont see anyone at the hotel like a reception which feels a little bit distant and when you have a problem you cannot ask directly someone

Location is perfect with public transports. Croissants are so good. Room are fine, standard , clean. Good for energetic person.

Did not meet anyone to ask simple question or request for extra item or report any occurance. Contact can be done only online via email or via hotel app, which I personally think is not necessary to type and wait for the reply and read on MB. Uncomfortable if you are not keen on tecnology. Difficult with heavy luggages as there are stairs to go up the lobby.

Location, coffee on the go

No staff for any support, if required

The Merian Hotel in Basel, located right by the Rhine, offers a prime spot for short stays, especially if you're into swimming and biking. The self-check-in process is seamless and efficient, perfect for those looking for a quick, hassle-free experience. The hotel's proximity to the Rhine makes it ideal for outdoor activities, and it's conveniently situated for exploring the city by bike.

Being on Basel's party mile, it can get a bit noisy, especially in the evenings. Overall, it's a great option for active travellers who don’t mind some night time energy from the city.

Self-check in and the hotel has a room with hot drinks and fruit available 24/7. In the morning, they also have available croissants and fruit for free.

They could have given me a room with a view of the river, the hotel was not full so I believe this was not a problem. I booked a room for 2 with 2 beds and one of the beds was the sofa. When I looked for a hotel They had single beds available, so I don't understand why we need to have a sofa bed! Was just this two things that I didn't like in my stay!

We booked the family suite and loved the set up of the room. A lot have thought has been put into the items that were available for children to make it welcoming, the location of the hotel was fantastic, the size of the room was great and the staff were helpful. The buffet breakfast had a great range and the staff were helpful there too.

Hotel site and facilities is great. Check in and out was easy. Communication with team were excellent, offer guest pass and feedback when email them. No delay. Guest room is fair enough, neibougher is fantastic so you will not sleep hungry. Need bring your swimming suit as you could not miss this. No noise, very pleasant outside environment specially at night

No air-conditioning which is in summer heat is problem. Sofa bed is big problem and pillows type. So if you choose room with sofa bed ask them to have proper mattress.

Location was great, very central with a balcony looking straight out over the river towards the old town and less than 2 minutes walk to a tram stop with trams running very regularly (and included with the free Basel pass that you get when you stay in a hotel in the city. Buffet breakfast was perfectly good, providing plenty of choice and good quality. The room was modest in size but perfectly comfortable and even the mini-bar was included in the price (and re-stocked each day).

Nothing much. Even the weather was good!