When we arrived there was someone at the desk to check us in, hand us the building entrance keys, and explain how to use the keypad to enter our room. Since we were staying over 5 days we were able to request a room cleaning for one day, we just had to let them know the day before. If you stay for under 5 days you will have to pay extra if you want a room cleaning, but you can bring your towels down for new ones at any time. The hotel staff were often not at the front desk though when we were going in and out. The rooms were spacious compared to the square footage I was seeing at most other hotels, and it was a bonus that it even included a kitchen.

The location is quite far from the nearest bus and train stops. 10 minutes doesn't seem that far when you think about it but actually walking it (especially with luggage or in the heat) it really adds up. So just make sure you're fine with walking that far to get to transportation.

The hotel has a reception near Kyoto Station where check-in can be arranged and a private car is sent to the hotel. The reception staff was very warm and friendly！ When checking in, the procedures were complicated and I had to wait for about an hour. The front desk staff was very patient in solving the problem. When I checked out, she also gave me a gift, which I liked very much and left a very good memory. Thank her very much.😊 The room is clean and spacious, the facilities are perfect, and those who like to cook can cook by themselves very convenient. I will choose this hotel again when I come to Kyoto in the future！！

Check-in procedures are suggested to be simplified to facilitate the reception staff to handle more quickly and conveniently. This will make the guest's stay experience better.

Mesi Stay Mayu Grace is a small somewhat boutique stype appartment hotel in a quiet bu central neighbourhood close to Subway station (Nijojo Castle). Our room, with kitchenette, was spacious for Japanese standards but still quite small, we knew. Bed is comfortable, kitchen nice, bath and shower good and atmosphere relaxed

Kitchen amenities are quite few, please adjust to the more European/Western guests that you receive. View in the back is not inspiring. Reception is mostly unstaffed which is on one hand understandable mot sometimes inconvenient

We loved to have a whole flat to ourselves with a lot of privacy. The kitchen was stocked with everything we needed, so we could easily cook. As our child was a bit too old, the staff gave us a bed guard instead of a crib, which made bedtime easier for our 2,5 year old son. The staff was very friendly and spoke some of the best English we heard throughout our whole trip. The location is near a few railway lines and very close to some sights. The building and the entrance look beautiful. Overall one of the best accommodations we have had.

TV didn't have any apps, so for Netflix we used our laptop and an HDMI cable.

The space was large and very clean. It was easy to access from several bus and train lines, which was great for two tourists who wanted to see a lot of Kyoto! Overall, we were pleased with our stay at Resi Stay.

The front desk concierge was only available for several hours each day, which wasn't a problem so much as just different than what we are used to with a hotel. Additionally, there was no cleaning service during our stay, but we could ask for fresh towels if we needed/ wanted them. Again, this wasn't a problem so much as it is simply something that other guests should be aware of before they stay.

We can highly recommend Resi Stay Mayu Grace Hotel. It is perfectly located in the heart of Kyoto. The apartments are incredibly spacious, very modernly furnished, and absolutely clean. The perfect service at the reception is particularly noteworthy; they respond immediately and are extremely friendly, especially Narisa who stood out with her friendly demeanor. We hope to have the opportunity to travel to Kyoto again and will definitely stay at this wonderful hotel. It was a highlight of our 14-day trip to Japan.

We loved the hotel! It was more like an apartment and it had just everything we needed. The kitchen was well-equipped with frying pans and pots, as well as mugs and glasses. Also, they gave us instant coffe, tea, sugar and cream. The staff was very friendly and gave us more cooking staff and hungers. The coffe machine downstairs was also very useful. The bed in the bedroom was huge and comfy, there was also an efficient air-coinditioning, big bedside tables and a small table with two chairs. We especially liked the cleaniless of the bathroom and the carpet on the bedroom's floor and corridor.

Nothing, everything was perfect!

Clean, maintained well.

The receptionist gave us the wrong info. I extended our stay for one day, before We arrived I rang to ask if we need to change rooms as I have extended last minute and was told NO. When I checked in I asked again to confirm if we need to change room and Again I was told NO. We went to Osaka for the day, and that day was ruined because I got an email saying that ALL our belongings have been transferred to another room. We were so upset as that is against Our privacy! If we were told that we need to change rooms we would have organized to have done this BEFORE going to Osaka, and this place ruined our whole day! The receptionist that day, should not give the wrong information!

The staff were helpful and friendly. My luggage was already waiting for me in the lobby when I arrived. The room was very spacious and exactly as pictured — it was nice having the kitchenette area and the sofa bed came in handy for the three of us. Very clean room. The hotel was centrally located. It is near many buses and train lines, plenty of restaurants and convenience stores.

The location is in a quiet neighbourhood but still close to bus stops and metro. The room is quite spacious and a small kitchen with basic equipment. You can borrow an umbrella, which is very convenient.

The quilt is too thick for summer. If you don’t want to set the air conditioner to a quite low temperature, you may feel hot at night.