Very close to the railway station for our planned trip to san Gimginano ( if walking go through the under pass ) we didn't at first and got lost restaurant food was excellent and reasonably priced with great service. The family room was spacious clean and comfortable, a good selection of breakfast options, all the staff in the hotel were courteous professional and friendly. I must mention the wonderful RENE at the front reception anything wasn't a problem always had a cheerful smile even under pressure every hotel needs a Rene .Thankyou

The bed pillows were cheap and thus flat and uncomfortable. Leak from the roof (5th floor) running down the bathroom wall ,and English tea 🍵 why is it such a problem == large tea pot two tea bags with a lid to keep hot ,small jug for the milk

The room was really beautiful. All new and marble all over the bath. Benjamin at the front desk was the best. We came in from a long drive and wanted to sit in the lobby for an hour until the room was ready. He instantly made us feel welcome and he made the arrangements to check us in early without our even asking. Beautiful place and people.

Everything was really beautiful.

The staff is very helpful and the restaurant that is the part of the hotel is family owned and the food is good. The breakfast is amazing, so we definitely recommend taking it! The restaurant staff is beyond nice and professional and the music there is live, which is such a nice experience.

The bathrooms and the room design is a bit outdated, but everything is clean and well preserved!! The only thing we did not expect is that, even though there are many food options in the city, most of them are take-out places and there is little to no restaurants- especially if you dont reserve a table a day or two in advance. Luckily, as a hotel guest you get a restaurant discount, and you can come as is, and the food is really good. There are meat and vegetarian options offered even though it is a fish restaurant, which is amazing!!

Good position for whoever goes there for the clinic, very close by, also a super lovely staff

Among the amenities many things were lacking of like: a pair of slippers, toothbrush and mini toothpaste, mini hairbrush, all of the mentioned things are things that I usually normally find in 3* hotels (this was 4*)

Nice, spacious room, good parking, great value for the money. The staff was courteous and efficient (apart from a minor problem with our pets: see the didn't like section). Restaurant is good and reasonably priced.

Minor peeve: I wrote that we would arrive with pets, and received no response. In the hotel they "discovered" I had the two dogs, and told me of extra charges for them. Nothing really major, but please do read what the client writes in special requests.

The hotel staff is nice and professional; the room is clean, large and comfortable; the breakfast is amazing! The receptionist advised us on how to find a free parking spot and which restaurant to visit for dinner. The hotel is a perfect base for exploring Tuscany.

The hotel parking is not free of charge, as advertised - it costs 10 EUR per night.

Exceptional location, at a short distance from both the train station and the area with restaurants. The room was also very dark and quiet.

The rooms have no mosquito nets, and it turns out that this region of Tuscany has a lot of mosquitoes in early autumn. I opened the window to let some fresh air in at dusk, and was punished with having to hunt and kill five of the pesky things before going to bed. If you go there, leave your windows closed.

Our stay was unforgettable thanks to one thing - Benjamin from the hotel staff! This guy made our vacation perfect! He was so kind, helped us with recommendations and made reservation phone call for a restaurant for us! He speaks English and Italian and he has so much patience. Additionally, he knew we were in honeymoon and he did everything to make us happy, including going personally to our room before we arrived and putting a cold bottle of wine for us. Our staying was amazing thanks to him.

The show was exciting. So many hotels are equipping the shower with a half shower door. This is very awkward especially when the hand held shower head comes loose from the holder and showers the entire bathroom.

Had better breakfast elsewhere...proper coffee machine needs as Italy is the home of great coffee....these press button coffee machines no good

Coffee machine at breakfast...had had a proper coffee machine at bar