The hotel was only a few blocks away from downtown New Bern. We were able to walk and enjoy our evenings without the bother of finding parking. The staff was very warm and welcoming. We did not have food there but purchased a bottle of wine from the bar, and the barista was happy to open the bottle and supplied two glasses for our rooms so we could enjoy the balcony. Beds were very comfortable and ample space in the room.

The hotel was very nice and the location was great.

The outside pool was shut down. The breakfast in the morning was a bit aggravating. We had 5 stay in the hotel. 2 adults and 3 children. They wouldn't let us gage but 2 breakfasts with our room. If I stayed here again, I would not get the room with breakfast included. It is a bistro that is overpriced and my family could not all eat with our expensive room.

The location is truly perfect for a visit to New Bern. The staff was friendly and there were no issues during the stay. It is definitely somewhere I would stay again on our next trip to New Bern as we visit regularly.

When I first arrived there was a sign at the desk advising that the desk person was assisting someone. They were gone for a while but got things done quickly upon return. Not a major issue, but did not notice the sign initially so it almost looked abandoned.

Billing got screwed up between Booking.com and then they tried to bill me again upon checkout. If I wouldn’t have asked for a receipt upon checkout I wouldn’t have caught this

I always love staying here because of the location and friendly staff. The room location had wonderful views as well!

The room had a few things left unmaintained. the shower had a “ledge” that was falling off the wall. the carpet was dirty in places. We even moved the ottoman near the couch and found a large dirt/dried mud pile.

Nice stay on the water. Pool was nice for kids. Breakfast was above average price. Convenient enough to walk downtown.

A small continental breakfast would have been nice.

I liked it a lot. I will stay again. Thanks for your service.

Would have liked to have a room with the balcony facing the water.

location , very friendly and courteous staff , good breakfast

We loved the location, how comfortable the bed was, and the staff was incredibly friendly and welcoming!

Nothing, we love staying here!

Staff went above and beyond on a BIG holiday weekend. They were never short-tempered, even though they appeared to be understaffed. The front desk staffers were particularly helpful and friendly. The facility was clean, and the atmosphere was cheerful. Our time with friends and family was enhanced by the comfort and cleanliness of the hotel and especially the helpfulness and upbeat demeanor of the staff.

The effect of being understaffed was apparent, but the overall impact was negligible. The most apparent was the absence of in-room service, particularly towels and trash. This was due in part to the fact that our room was the home base for a gathering of 8 people so we generated more trash than we normally would.