one front office lady was very help full

First got the room with bit not clean in bathroom, request change room, 1st person say no room but the other one very help full, find me the other room and show us and very happy, extend my stay, good work for the staff

location is quite central, there is a big mall - bandung indah plaza just beside the hotel. There is also matahari and supermarket in the mall. staff were very friendly and approachable even the carpark attendant was very friendly and polite. Room was comfortable and clean, it was also quite big and sound proofing was good. Facilities were well maintained and clean.

Hotel parking lot is quite small, had to park in the mall nearby if you come back late. But it is only a 1 - 2 mins walk to the hotel lobby. Breakfast variety quite limited.

I would like to send my warm feelings to Aryaduta Hotel management for the hospitality and services during my saty at this hotel especially Ms. Devita for her wonderful reception and to the shift manager for his kindness and to the room service, security and to the rest of the staff ❤️ Can't wait to see you again.

The main hotel's parking must be for the guest only not for visitors

Reliable hotel, great location, good (albeit a bit outdated) facilities, easy access to mall connected to hotel, good breakfast, good bedding, amenities.

I was sorely disappointed with the late check in. At the check in desk, it is clearly written "Check in is at 14.00". We arrived after 14.00 and the room was not ready. We asked for an estimate on time, and even then we were not given a good estimate. We were travelling with an elder > 80 yo and a toddler 5 yo and we were in need to get in a room asap. In the end they gave us a room after waiting 20 minutes, but only 1 out of the 3 rooms.

The cleaning staff named Zahra did a wonderful job cleaning our room and gave extra spoons etc. Room was amazing, very spacious and clean. Very close to local eateries, attractions, and next to the MALL! excellent location

were staying in very high season, so they short of staff and room service/dining line was very hard to get through. The TV Service also lagging (maybe due to the lot of guests staying?) always bring your own entertainment from home. Everything else was excellent

strategic hotel location, comfortable rooms, maximum service from all staff on duty

overall i like everything in this hotel, service, cleanliness, food, room, location... but I have something to complain about and I hope this gets the attention of the hotel management.. 1. Bidet Toilet that doesn't work optimally 2. The disposal of water in the Bathup also does not function optimally, so the water stagnates and is not wasted immediately 3. The electricity in the room is not optimal, so that the electronic devices that are being charged become hot hopefully these things get attention

Check in process was swift upon arrival and the room was spacious despite looking a little dated. The hotel is strategically located with direct access to Bandung Indah Plaza for shopping and dining.

The room we were assigned to was not ready when we arrived at the door; there was a maintenance person touching up the wall with paint and was surprised to see us already standing, ready to occupy the room. This was definitely not the kind of experience hotel guests would want to have first hand upon getting into the room.

The late checkout made it possible to see something of Bandung before we left for Jakarta with the Whoosh train. The hotel has a good connection to the mall. The personell was helpful with finding out how to take the Whoosh train.

Because of the elections holliday there were a lot of families with children in the hotel, which made breakfast somewhat chaotic. But entertaining too.

Spacious room, great breakfast, bed was comfy, staffs are nice, pool also nice. Breakfast have plenty of choice, and taste good also. Location is in center of Bandung, next to shopping mall,

Terrible elevator!! You have to wait 10-20 minute just to get in the elevator, only two of three elevator is working, so waiting elevator for 10-20 min is total nonsense! Room is bit worn,especially in bathroom probably need a small refreshment, paint, light need to be improve, its a five stars hotel build 25-30 years ago, so a little touch up will be great

I love the ambience, the staff are all friendly, the proximity to shops, the food and the facilities.

During our stay, although the room looked clean from the outside, we found that the bed have bed bugs that cause skin itchiness overnight. I suggest the management to make sure the beds are bug free and thoroughly clean inside. During our stay as well we have problem with our room card keys which tend to be faulty every evening during the same period. Although this have been rectified daily by the counter staff but its very frustrating.