Classic architecture, on busy corner but the interior 3 story lobby, garden was lively and quiet. The location was fantastic, especially so at Christmas activities in the historic square at our doorstep. The staff was wonderful!

The breakfast spot was next door in the sushi restaurant. Not a nice breakfast ambience. We’d love to see them move breakfast into the inner courtyard/lobby.

The location is fantastic. a few blocks walking from the tram station and right behind the cathedral and city centre.

This hotel has the most polite and friendly staff. Many rooms have beautiful views and they're clean. Just beware that some rooms do not have windows. They're interior rooms. I got one of these rooms #201 and I wouldn't recommend that room if you need a window.

That it is centrally located and within walking distance to every major place. The staff was excellent and the breakfast were good.

That fact that it had no elevator, the bathroom had no stand to put towels and toiletries, the lighting in the room was awful, there was too much noise everywhere and you could hear it.

The location was the great, right in the heart of the city where you would want to be! Alexander was the best! He took care of my car parking, brough up my bags, then personally showed me to the best restaurants and bars! Even if the hotel wasn't excellent, I would come back just because he was great. But the hotel is excellent too.

Power outages but they were country wide.

I loved the location, near everything. The staff are super, friendly and helpful always willing to help. The place was very clean.

The fact that there is no air conditioning and some of the rooms do have windows that can not be open, so there was no ventilation of any kind.

Awesome location in the middle of historical city, I can’t thank enough the staff who went beyond expectations to ensure we feel comfortable and address any issues, if I could, I will give the staff a 12. The building was beautiful, nice breakfast, awesome view from the room.

Just a small suggestion to install a hand rail in the 5 people suite as this will improve safety of people leaving upstairs.

Really excellent location in the centre of Cuenca. It’s walking distance from the tram stop which will take you easily from either the bus station or the airport. The hotel was very cute and the room was lovely with a nice view. They allowed us to store our luggage which was great. Breakfast was very basic.

This is an amazing hotel. Diego was very cordial and was always authentically concerned with how satisfied I was. The waitresses and maids were fantastic and very helpful, kind and happy. AWESOME.

I loved everything. Even the exercise going up the stairs to my room. Being a historical building, it couldn't have an elevator upgrade. But it was fine!

The location is perfect for exploring the city! Excellent restaurants close by and shopping for anything you need. The staff worked very hard and went above and beyond to help.

The stairs can be tough. I’ve had several surgeries and being on the top floor was a bit much. The bed was a little hard for my liking but the room was very clean.

The staff was excellent! They went above and beyond for their guests and did it with pleasure. It was the best stay I've ever had at any hotel. The location is perfect also. I just can't state enough how great the staff was.