Property was nice and cosy,Was lovely to come back from a long day at sports and Settle down in the Spa bath,Beds were so Comfy Family really loved it,

Just one down side,Check in was at 2pm but the office had sign “Come back later etc” There was a number to ring but kept getting sent to Voicemail,So I came back at 2:40pm Office was still closed ,I thought Check in being 2pm the office should have been open ready for Customers.

The beds were comfortable. Location was Prime. Heat pump was great in the lounge.

There wasn't anyone at reception when we arrived, even though I sent our arrival time. We were actually early but 15 minutes and ended up calling someone who gave us the number for the key box. To be more efficient they could of emailed me the number and keybox number so we werent waiting around.

We stayed in the Studio with the Spa Pool - was very clean and a pleasant stay for a weekend away. Location - very close to everything! was amazing, yet off the main stretch of road so nice and quiet. Room - beds were incredibly comfy and adequate linen and towels, extra blanket just incase you are cold. TV - had a tv in the room with standard TV as well as the option for Netflix, YouTube etc. Kitchenette - has a hot plate which was super useful for us! No oil or any condiments so definitely take your own. Bathroom - very good, shower head was a bit funky to use and had to be twisted a certain way but not a massive issue for us. Spa Pool - took about 45 minutes to fill up, so take that into account if you are wanting a spa in the evening. Super hot, good jets, really enjoyed the added feature! Overall, a great place to stay in Rotorua, we enjoyed our time and would recommend this to friends and family who are travelling through or to!

The location good. About 5 min drive to town centre. We are party of 3. Two separate beds. One when you enter the room and the other in a room. Shower is good with amenities. Kitchen has enough utensils for takeaway or cooking small meals. Toaster and kettle to use. Fridge has milk. It seems it is normal for motels to have milk it for tea. There is couch and kitchen sink. Entire room is spacious for 3 people with baggages. The reception guy was also friendly and happy to help. Laundry and dryer is available for $4 each load. Laundry detergent is free. Definitely will stay here again.

Nothing.

We found our room exceptionally clean and modern with all the facilities we needed. The scented smell of the room when we came in was relaxing and a good start for our holiday. The bathroom was spacious. Our bed was extreemly comfortable. It was quiet with a good outlook but located in a very good spot for access to Rotorua's activities.

The only problem l had was that in the quiet of the night l could hear the motor of the fridge in the next door unit switching on to get up to the right temperature then switching off. Our own fridge was quiet changing temperature.

Staff was very friendly, location was as good as Rotorua gets, contrary to other reviews, my connection with WiFi was remarkably fast and steady.

My room looked like someone started to renovate it but went away before finishing the job. Half a shelf in bathroom is missing, bathroom door is really poorly constructed: you can see through huge gaps on the sides and opening it fully bends the doorknob. The studio was clean on the surface only. Dishes in kitchen stained from previous guests. There are no hooks on the walls to put stuff, except for one wall in closet. Lots of single use soap and shampoo.

The hotel is in an excellent location, very close to most of Rotorua’s main tourist attractions. The room was spacious and clean, with a small kitchenette, and the bathroom was also large and spotless.

However, I felt the price was very high for a motel stay. While prices in Rotorua may generally be higher, paying this amount for a motel room seemed expensive. There was also no ironing board provided, despite having an iron in the room. Additionally, the noise from passing cars was a bit bothersome.

Beds and pillows were comfortable, the kitchen was sleek and clean. The armchairs were also comfortable. Staff were polite, no mucking around at check-in/check-out. The room is massive, with wnough space to invite my family over for a quick meal. The rooms have decent soundproofing. I will stay here again

Only two things to critique. My room was directly under the stairs for the second story units, which made getting in to the room a bit harder. The lining on the shower floor has come up a little, feels uncomfortable pushing around air bubbles while showering.

Very handy location; just a few minutes drive from the city centre and all the restaurants, shops and supermarkets located there. Facilities were clean, tidy and comfortable; the rooms have evidently been renovated not so long ago, the more modern amenities on offer as a result were appreciated. Staff were helpful.

Not so much a criticism of the accommodation but of Booking.com - the motel's account and/or the secure messaging function was compromised and I was sent scam messages that could have resulted in me losing a lot of money from my credit card. It's not a new issue, based on Googling around; please look into fixing this!

Literally close to everything which was amazing. Very quiet which we enjoyed. Bed was very comfortable. Loved we could watch movies from our accounts, also gives you cast options for your phone. Clean and cosy with the heat pump. Very friendly staff at the reception. Good communication throughout our stay. Highly recommend for the price we paid.

Unfortunately There was no sharp knife to cut vegetables, Spa was a little loud but this was not a bother for us as we only used the spa twice.