Location was perfect! Many dining and shopping options within walking distance. The staff were exceptional. We received excellent service. Everyone was kind and very accommodating. The beds are very comfortable.

The fitness room needed more maintenance. Ran out of towels 2 of the 4 mornings and the AC did not seem to work well which is not the best for working out in August in Mexico. I was surprised that such a nice hotel did not offer a mini fridge in the rooms. We stayed 5 nights so a mini fridge would have been nice. We only had coffee in the room on arrival. The housekeeper never replenished. I know I could have asked for it but we were out all day and usually not back in our room until late evening. And honestly, I don’t think I should have to ask for something that obviously needs to be replenished.

Great Facilities. Good food.

Opportunities on room 505 clean up. The team missed to perform room cleaning. The front desk staff performed the cleaning late night. Lucy, front desk staff, did not see me during check uo. Never did an eyes contact. I did not liked it. Problems to perform check in on line. Tw times intent. Once, finally I did the check in on-line, Lucy requested do it again at the from desk when arriving. I waste my time.

Breakfast was incredible! Alltough we "just" had the continental breakfast, there were loads of fresh fruit, yoghurts and sweet bread to choose from. The buffet breakfast is absolutely incredible and people from the whole city come to have it and socialize with their group of friends.

Nothing really to not like, everything was great. The rooms are a bit more "rustic", but that is to be expected with the style of this charming hotel that seems to be a staple of the history of Monterrey.

The location was great to walk to restaurants and around Fashion Drive for shopping. The best part of having the vehicle was able to drive myself around and Costco was down the street a few minutes.

I happened to be there at the hottest week at over 110 Degrees! Sometimes it did feel that the AC did not go as cold as I would have liked, but I was very comfortable with the stay.

I like that the hotel was clean , the breakfast included was amazing and delicious, the staff was very helpful.

The only gripe was the key card kept failing and I had to go back to get a new card , not really an issue but it was annoying having to go back down and get a new card once you couldn’t enter the room.

A second stay of a week in three months and can't wait to get back. Super hotel, super room, super food and extra-super staff throughout the hotel. Very much a home from home. A special mention to Liz on the front desk who was professional and friendly always and an example for all staff.

Not a single complaint

Friendly staff, fantastic food, wonderful service, great location. I noticed i had forgotten my passport when i got to the airport. I phoned the hotel and Vanessa at the front desk had someone check the room I was staying in and it was there. She got a taxi and had the driver bring my passport to me at the airport, and I was still able to make my flight. 5 star place and 5 star service

Liked the friendly atmosphere , and the large lobby/restaurant area.

The mattress pad on the beds were very uncomfortable and the pillows were too bug and wanted some feather pillows but they did not have any. -

the attention of the staff and the beds

the whole 8th floor was tilted which was odd some dirty walls but nothing concerning (unless the tilted floor is a structural problem)

The hotel was clean, and staff was helpful giving directions to near by places and recommendations.

At some point, the cleaning ladies were making a lot of noise with some radios that they had.