I liked the fact that the hotel was located very close to the station and it was neat.

The fact that I walked around half of London looking for a means of converting my cash into electronic form, so I could be accommodated in the hotel- I had lost my credit card. Front desk were unwilling to assist and I (a foreigner) was stranded. They were prepared to turn me back into the Street. Fortunately, I had to get an old friend of mine to fund an old card of mine. I even requested for a Manager but was told it was past closing hours and they couldn't bother the manager. That is not right and Hilton should work towards accepting Cash all the time- IT IS A LEGAL TENDER

The location is fantastic for the train station and the shops/clinics in South Street. This location definitely has a taste of Hilton luxury. I received a warm and friendly welcome from the staff who were very helpful. The room was small but had everything I needed, it’s not a negative at all. My room was tastefully decorated and had a very comfy bed. The modern luxury shower room had a rain shower I didn’t want to get out of and nice toiletries I made good use of. In my opinion this is a great hotel and a genuine surprise is how nice it is. I’m unexpectedly returning to Romford next week and I’ve booked to stay here again. I’m looking forward to it.

Nothing. I liked everything about it.

Very well located next to the Romford Station, the beds were comfortable and the rooms big enough for a business trip.

The breakfast is terrible for this type of hotel. Hardly any alternative options, soft bread and pastries only, everything tasted very plastic and the hot food were cold ish. On my second morning the coffee machine wasn’t working and the staff didn’t try to arrange a solution which was disappointing, even boiling water with dissolvable coffee could have been a better option than nothing.

I stayed at the hotel with my son for a visit to family and a day trip into London, The location was perfect! literally next to Romford station so super easy to travel in and out of London, Really close to a shopping centre and places to eat. The room was small but more than enough space for the time we spent in the hotel room, Lovely bathroom, the bed was really comfortable and the blackout blinds were great after a busy day in London., iron and Hairdryer included in the room. We would definitely stay again.

Very clean and well organised and positioned right made you fell comfortable

Was told £99 for the room then you get there and it’s now gone up for some reason to £149 because they have a holding fee if £50 which they didn’t tell you about . The lady said it will not be taken out of your account it’s just a holding fee wtf ok but it has been taken out and now it takes five days for them to put it back how does this work you take out straightaway but can’t put back ?

Staff were excellent very helpful (I left a package in reception on check in which the guy kept safe for me) and on checkout the lady let us leave our luggage for a few hours in the safe area. The room was very clean large and perfect for our needs

The tv didn’t work and was a little noisy outside in the street up to midnight on the Thursday night (weds was fine) no real complaints with the hotel itself

Reception was good. Room was small, very clean, nice comfortable bed, & good ensuite facility.. Location in the heart of Romford so abundant choice of restaurants and pubs.

Insisted on deposit but then on checkout not providing vat invoice & receipt. I need these as proof of stay and payment for business expenses. Still awaiting email with these. Review questions should include some questions relating to deposits, invoices & receipts..

From booking.com

Overall the room was very nice, a size of the room is a little too small. The shower was really bad, could not adjust the temperature was so hot almost burnt our skin. Could not have a shower in the end. Reported this to the small when checked out so hopefully they get this sorted - room 805z Should have a phone in the rooms to report incidents like this.

The hotel was exceptional clean and room was very nice

As I've learned during my stay, hotel. Opens up after two years and is bit to do. One thing that did let me down was lack of staff as receptionist was doing jobs of host, bar staff and breakfast host. And we nearly missed our train as we left out bags after. Check out and no one on door let us back in and phone was ringing but no one around to answer it

Breakfast was fine but could have been more refreshing. Room and bathing area were clean. Staff was very helpful. Venue was amazing as it was adjustment to Romford Station (1 Minute walk) and all market area including restaurants and shopping places.

Everything was good.