Professional Customer service ready to assist anytime, with lovely, friendly , staff .Warm and Positive environment Very clean place and very safe location and area. .

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Really enjoyed my stay here. I was in a suite on a higher floor with a nice view. Room was very clean and kept that way. Anything I needed or asked for was provided. Kitchen and bar were available late into the night for a night cap or late bite. Breakfast was good and the lunch buffet was excellent. A special mention to Rodney and his team who provide Onomo's car service. A wonderfully flexible, on-request service that made traversing Kampala easier and way more comfortable.

The restaurant food felt slightly neglected and not on par with everything else but this relates to the few dishes I tried.

Confortable, clean, modern, well-equiped, good-wifi. Flexible and accomodating with dates (my flight was cancelled and I arrived one day later), this was very appreciated. I would come back.

Noisy in the evening when there is music in the restaurant-bar, which opens unto the terrace and can therefore be heard even from the 5th floor. Swimming-pool is only for decoration, not for use. Service is slow at the restaurant-bar and food is not that tasty. Big-size coackroach in the room. At the end, nothing very bad!

Good food taste and much improved pastries for breakfast. Staff are always amazing and exceptionally attentive. Thank you. Would stay again and again. Loved the Sunday entertainment- young and fresh band. 👌🏿 I generally love this hotel, perfect location in close proximity to the city, a good hanging out place with friends, family, quiet but central. Love all the modern amenities with a touch of my motherland Africa throughout. I could stay here again and again. 😜😁 My 9 year old daughter loves it, and this is our second stay here.

Breakfast selection seems less than my previous stay about a year ago.It's still really good and tasty. The pool location could have been a bit private, especially for staying guests given that you have walkins all the time. It is likely to be the reason it is hardly used. I still used it with my children, and it is a good size and clean. I had to ask for an extra drinking glass and toilet paper given that the room was booked for two and when the staff brought the second glass, again came with one despite me asking for 4 due to extra guests on my second night. 😑 The price was a little steep for my two nights, than I had originally booked and only told about the discounted rate on checking in.

In nice safe location of Nakasero. Room was spacious and very modern, we particularly liked the separate shower and toilet. The bed was extremely comfortable. Lots of nice attention to detail in the room. The breakfast buffet was very nice with options for vegetarians. The seating area for eating is very tasteful and relaxing. The staff was pleasant. There's a small gym and a weights room.

The outdoor pool was disappointing, too small and situated next to the outdoor dining area. We decided not to use it.

Food was on the whole excellent. Fresh, well presented, versatlile menu and main chef was particularly helpful in meeting our dietary requirements. Service in dining area so friendly, helpful and efficient. Main barrister and barman was also excellent. Coffee particularly good and loved the bottomless cup concept. Rooms comfortable, modern, compact and completely adequate.

Repetitive music, and loud live bands/ party music on weekends which compete with music track in dining room and disturb the otherwise lovely ambience.

The ambience, decor, comfy bed, tasty food and the spa. My thanks to one of the staff, Juliana, who was very lovely and helpful.

Inconsistency in service received from staff with some having more skill in customer management than others as well as the quantity of beverages ordered. I got inconsistent sizes of my to go coffee on two separate occasions (mid to small) with no change in the pricing and this wouldn’t have been changed had I not insisted

Stayed for four nights, our second time here. We were upgraded to a suite which was nice. Room very spacious, a/c effective, WiFi very fast. Desk and coffee station. Overlooked pool but good soundproofing so very quiet and good nights sleep. Staff were very friendly, my wife was ill during our visit and they did their best to help out. Lovely pool and restaurant area, good central location. Rooms (and property) very clean. Good breakfast choice.

No towel racks in room or place to hang things up. Had to ask for a second bath towel even though booked room for two people. Food was good but not a lot of variety with restaurant menu if you are staying for multiple days.

I just stayed for one night this time but the room was spacious and comfortable. The food was good but doesn't always match up with the description on the menu.

The restaurant was very busy in the evening and available seating was limited.

We celebrated our anniversary at Onomo Hotel Kampala. The hotel staff decorated our room in a very romantic way and was kind to making our experience memorable ❤️ The staff are very professional, polite and kind. Our room was very spacious and extremely comfortable. This hotel provides very good value for money. I absolutely love it.

The security check-up requires one to move out of their car to pass through a metal detector as they access the premises. I found this to be rather uncomfortable. I believe individual security check-ups can be done after one has packed their vehicle as they access the reception area, but not in the parking lot.