When we checked in the computer system was down. They had everything printed and ready. We went to our room and noticed brown water coming through the window. I went downstairs and the gentleman said he would get us a new room but with the computers down he would have to check and see what room is available. When I was at the front desk he had someone else he was working with who may not have been happy. Within 5 minutes he was at our room with new keys for a new room. He should have been very stressed out but he was so nice, had a smile and so helpful. What an asset to your staff. I wish I would have got his name to let you know.

Absolutely nothing.

For a 2 star hotel, this place was fantastic. We traveled with a family of 6 and a dog, which is always hard to accommodate. This hotel is newer and nicer than some 4 star hotels I have stayed at. Rooms were clean and well organized (can fit 6 people!). The couch bed wasn't substantial, so best for kids only). The great thing about this hotel is there is a covered and heated pool and spa. While I went to shop at the Silo's, my husband swam with the kids at the pool in March (it was chilly outside). The staff was really nice and the breakfast was good. Breakfast isn't fancy, but make your own waffles, eggs, sausage. bagels, cereal, yogurt, and fruit (plus more) is more than enough for us and my kids are always excited to get to pick their own breakfast. Parking was easy (big lot that isn't busy) and there are a bunch of restaurants opening soon across the street. Felt like a safe area. They even had a veterans parking spot in the front. Just loved this.

Pillows aren't great, but this is pretty typical of most hotels. If you are specific or staying more than a couple nights, might want to bring your own. They are feather pillows, but pretty flat after a bit.

I wanted a hotel close to Baylor Uni and this was a 10 minute walk. It was also a 15 minute walk into centre of Waco. Close to a wide range of restaurants. Breakfast was great, as I was travelling with kids, so this saved money eating out. Good selection for breakfast - cereal, porridge, waffles, fruit, yoghurt, eggs, sausages, toast, tea, coffee, hot choc and fruit juice. More than enough choice for us. The pool was bigger than pictures suggested and reasonably quiet. Hot tub excellent. Room was spacious and comfortable. We had just come from La Quinta in Arlington and the Waco hotel was much more modern.

The foyer/lobby was beautiful but lacked the atmosphere in the evening for a drink. I just popped to the hotel next door for a couple of drinks instead.

Very Quiet room, and we love the workout room, especially the Precor stationary bike and the back stretching machine. The pool and hottub look great, though we didn't use them. The breakfast was good with various good items, like bagels, muffins, and eggs and hashbrowns, sausage links, and 2 juices and yogurt and waffles, etc. And ww love the location of this hotel, as it's walking distance to several restaurants. Overall, this hotel is great and I'd stay here again with my family.

No shampoo or soap in our bathroom, but maybe it was just an oversight for our room, idk. Kind difficult to turn on and off the bedside lights above each bed, as hard to reach when laying down in bed. But oh well, great hotel.

I really liked the interior design of the room and the hotel in general. Also, the location was perfect, if you prefer walking to downtown and restaurants and bars. Breakfast was good, with some diverse options. Overall, this was a good hotel.

The only thing I did not like was that the Spa was open, and it was cold outside. So, we used the jacuzzi, which was great, but it would have been more comfortable if there was a window or a glass that would divide the area from outside.

Did not eat same old hotel food , no variety

We stayed right down from desk. People in room near us were running up and down the hall. They were yelling extremely loud. Asked the desk the next morning about noise and the reply was they must have been either taking out trash or preparing breakfast. I replied from 3 am to about 3:30 am!

Loved my stay! Very nice hotel - I loved the old school music in the lobby. It makes the atmosphere much warmer than hearing modern music, so thanks! Breakfast was great and everything was really clean, which I appreciate!

Only thing I can think of to criticize was the elevator...SUPER SLOW. Everyone was complaining about it, because we would gather their wait to go up or down. The wait was long enough for groups to gather. Get that up to speed, and you're golden!

This is our property of choice in Waco. It is always a great choice for us. The staff are very professional, welcoming, and kind. The property is always manicured outside and clean/well kept inside. It is close to I35, plenty of food choices, close to downtown offices and downtown shopping. Thank you to the lady who greeted us upon our arrival. She was delightful.

Everything

Hard to check in with no credit card. I thought there was an electronic signature and pre checkin procedure but there was not. I had to send a person over there at check in to get my nephew there for several nights

I liked our room it was huge! First time in the first floor. I loved the charging ports rather using our cubes. Great location to lots of food options & Magnolia. Other than the 2 missing items & the shower leaking out this was a great stay. Best La Quinta I have ever stayed at.

The coffee wasn’t the greatest. No shampoo provided. Being that it was a disable room no lip on the shower & the room was filling with water. The shower had a leak & was spraying out from the connection.