Let’s start with good points. I was upgraded to the Presidential suite without any charge. That was great. The lunch was phenomenal, plenty of dishes and the food tasted awesome. Super awesome staff, they make sure that you have been taken care to the best. I specially want to mention Ms. Clera, is Wonder Woman and helped me in the best way possible.

Now coming to the negatives, for dinner please make sure to choose the correct dish from the menu because they are arrogant enough not to change your dish if you have ordered the wrong one. Even if you complain, they are least bothered. Also, for the cooking class, they don’t have a chef for that, it’s their reception staff who conducts the cooking class. If the dinner was taken care, it would have been a phenomenal experience.

One of the nicest, biggest cruise in halong bay Room is nice, facilities good, food ok

1. The dinner is quite dissappointing, the food is served cold. Think do buffet style better at least is hot. 2. Each stop at island could hv give guests more time. The time is quite short and rush.

Nicely organized. Shuttle service isn't cheap, but very convenient. They ask you to pay through their preferred payment provider, not through booking.com. Support confirmed it's ok, and everything worked out nicely, but was a bit suspicious at first.

A bit too much time spent on (fabulous!) meals. Not giving us anything to drink, even water, during the lunch, and forcing us to buy quite expensive drinks was a really cheap move on their side. That's the only complaint. Everything else was great.

The food alone is with the entire cost of this trip. The evening meal in particular is 6 courses if choosing the western option and all of it was delicious. There are so many activities on offer too. The ship is immaculate and the staff have everything organised perfectly. Everyone was so friendly especially Camille in the restaurant who catered for our food allergies with the chef preparing separate dishes for us. We would definitely stay again.

There were only a couple of negatives one of which was we waited a while for our drinks to be served on the upper deck and the beers in cans were not cold so we had to wait longer for them to be put in ice. The weather was so hot that a cold drink was a necessity. Also we knew the ship didn’t offer live entertainment on a Monday so we chose a Wednesday but there was no-one playing. We could hear entertainment on all the other surrounding boats. I did ask a staff member but they said the band had become unwell so could not perform. It would have been a good idea for the manager to announce this at the meeting we all had to attend when we boarded as it was confusing.

Thanks to the management and staff we had an unforgettable experience at Ha Long Bay. I have proposed to my partner on the longest night of the year on the cruise and the staff help me a lot to make it the best plan ever!! They upgraded our room and provide us a lot of extras. The room was one of the best rooms that we ever stayed. The dinner was excellent, it felt like a fine dining restaurant. We enjoyed it with an amazing life soft music and one of the most beautiful view. Thanks to them it was an easy “YES” for me :)

Because we stayed only one night we couldn’t enjoyed the ship as much as we want because the daily activities are one after another and you need to rush a bit to get ready and hop on to the small boats. Which is very normal to organize over 50 people is not easy. I would recommend a 2 night tour to make it the most of this amazing cruise and meals also Ha Long Bay.

Good facilities. Great lunch and dinner.

Too pricey and not worth it.

Accidentally booked the Presidential Suite as it was the last room available and it exceeded my expectations. The room is massive and has a vintage feel, and the size of the balcony was equally impressive. Most of the food was great, staff were so hospitable and the service was amazing. It was one of the best experiences I had in Vietnam. I usually get seasick on cruises but the water is very calm in Halong Bay that it felt as though I was on land. The little trips to the caves, beach, and kayaking were fun. Too bad it was over so quickly after 1 night.

Some of the dishes could've tasted better for dinner but for the most part, everything was great on the trip.

Very well maintained cruise. The sundecks are huge, no one can go without a seat. The staff is very courteous. We were vegetarians and were very concerned about options. But we had enough, and menu was specially curated for us. The food was very tasty as well. The live music in the night was a lot of fun. The rooms are spacious enough for a cruise with a private balcony. Would definitely recommend.

Can’t order much snacks except for the set meals they offer.

The cruise is definitely very good quality. Right from the pickup from hotel to the checkin to the rooms everything was very well planned and organised. The staff is very friendly and there are good activities so you don't get bored. Food was amazing for lunch and dinner. The excursions were also pretty interesting.

I would have liked for breakfast to have some vegetarian options. Maybe an extra hour or so to relax on the cruise would be nice. The scheduled is packed so doesn't give you time to enjoy the beautiful cruise and facilities

It’s a gorgeous cruise with good facilities and staff really puts in a lot of effort to make you feel comfortable. Our room had a balcony and it was nice to sit and soak in the view. Staff had also made special arrangements for vegetarians even for the evening dinner. We were there for Christmas Eve and had a fabulous time!

Halong bay is gorgeous but it’s very touristy! Personally I don’t think it was worth the price we paid for!