Very friendly staff, incredibly helpful staff 24/7, incredibly thorough attentive massage with reasonable price, different varieties of breakfast everyday for everyone to choose from western to local taste, great location. We really enjoyed our stay there, and made us feels like home. Originally we stayed for 4days at the end we stayed for a week. We will definitely come back whenever we visiting Jakarta. Thank you Irham for the hospitality that goes above and beyond and thank you for your all the staff who made those happened.

The property is just across the road from my mom’s apartment in Kalibata. Two shopping centres across the road have Farmer Markets, some chemists and restaurants. Don't expect it's a luxurious shopping centre, but it's ok and not crowded. The price is ok. The Indonesian Breakfast menu was authentic. The front office responded quickly when I asked in person to ensure the room condition and housekeeping standards were up to Swiss Bell hotel standards as I found and documented some of them were lacking “ Swissbell Hotel standard quality. “ The pool is small, but it's doable. It would be great if hotel guests could swim in the apartment pool, as they are bigger and better. The breakfast was excellent, particularly the Indonesian dishes, which were authentic and delicious! There are lots of options, too. I will go back again in the future to stay as it's very convenient. Thank you, Swissbell, for having me and my daughter for six days and five nights.

- The pool access needs to be better as the hotel pool Not enough to accommodate the guests. - Need to make sure the towels are WHITE and FLUFFY as per the hotel standard. - The bed sheets need to be WHITE and cleaned. Change everyday. - The curtain is due to wash as its grey not white. - Dusty but then they cleaned it.

Very comfortable bed and helpful staff in reception and housekeeping. The location was strategic for my purposes.

The pool is very small and the water is very cold as it is completely sheltered from the sun. The pool in the residences section is open to the sun and much bigger, but I was told that hotel guests could not use it.

The friendly and accommodating staff, the strategic location next to the train station, the onsite taxi service, the wide breakfast selection that changed daily

Somewhat dated bathrooms

connection to a mini-mart. Opposite the road was a mall that lots of food options

despite requesting for a pair of connected rooms at the time of booking, my friends only found out when they went upstairs that it was not connecting. the single room card made moving around the hotel difficult as there was no access to room floors w'o card

Room was clean and comfortable. Staff was very friendly and helpful. Bluebird Taxi station within the premises so return journey to airport was more convinient.

Rooms I spend not much spaciuos but ok for a week stay.

As always, this is not my first time staying at the hotel. The hotel was great, the staffs are amazing. I would like to highlight the F&B team at the lobby bar, I couldn't recall her name but she was amazing and very helpful. Even the trainee in the same area was really great! I was really happy with how they helped me. The security was really helpful too. I will be back to stay at the hotel if I ever back to Jakarta.

I would like to suggest one thing at the restaurant during the breakfast, during this period of time the pandemic is really become our concern. As the hotel provides a buffet breakfast, it would be great to have the plastic glove for the guests to wear as we shouldn't share any food equipment. Or the hotel can do a control buffet where the staffs take the food for the guests.

Breakfast was all delicious. The lobby smelled great!

Shower water did not flow, eventhough the outlet was not clogged.

I love the open space; the terrace with the small garden in front of terrace, it’s really a cozy place to work or just hang out with family. The seats settings is great for chat with a group/family. I’ll be back again for sure if I have a chance!

The pool upstairs is too small but the apartemen’s pool is a lot better

The room is nice, spacious and very clean, I don't expect such a room as the price was away from expensive. Front the concierge, security, and the receptions, they were very welcome, accommodative, and friendly. I met such a friendly front office manager, Mr. Iman who was taking care of my room.

I ordered pizza, it was not as per my expectation, it was thin and hard. And the breakfast for the quarantine should be more varieties.