Close to airport and free airport shuttle service provided to the guest that's a plus point. Stayes for only one night so didn't explore any of the hotel facilities. They provide with microwave to heat food ,so you can carry you food if on a late arrival.

The bus shuttle is every hour to hotel before 5pm, after 5pm is every 30mins from Narita bus stop terminal 27. Earlier bus to airport 4.40am and 5.30am with 40 capacity and usually pack, was told Subsequent capacity will reduce to 20 pax. Rooms is old, finishes need minor refurbishment but smell fresh. Toilet were sparkling clean. Beds are 4tf for single. Shampoo and bath gel were good grade product. As we are rushing, not able to feel the Onsen. Next time will dropby.

The wall paper could stick back, door paint peel off and could be touched up.

Convenient shuttle service to and from Narita. They also offered a shuttle to a shopping mall. Buffet breakfast was superb with delicious and varied choices for all tastes. Best breakast of my entire trip. I also loved the mineral bath onsen and steam sauna for great relaxation. I did not like that there was an extra fee for the onsen, but considering the room charge was so affordable, I guess it was ok to add the fee. It is fair to guests who don't use the bath, they don't have to pay for it. I also enjoyed the option of getting a massage or a facial at the spa. I had a fantastic 60 minute facial that I loved. The hotel staff was very pleasant and offered detailed information and assistance. I felt welcomed.

The wifi was very poor.

Free shuttle to hotel from train station and from hotel to airport. Quite clean and close to Narita. Nothing particularly fancy about this hotel. Dated but priced themselves reasonable and service nicely like other hotel in Japan. I will recommend for 1-2 nights stay close to Narita

A bit dated. But you get what you pay for! At the reasonable price for the service and offers, I have no complaint

We stayed as a family of four to catch an early flight out of NRT. The hotel offered a good balance between cost and convenience. A baby bed was provided upon request but required an upgrade to a slightly larger room and an additional fee. The hotel has a "kombini" convenience store that covers any last minute needs or food cravings. I would stay again if I was traveling under similar circumstances.

The first couple of shuttle buses don't connect to NRT Terminal 1. The shuttle bus takes a convoluted route from Terminal 1, stopping at Terminal 2 and another hotel on the way. This is communicated transparently so I did not factor it into the rating.

Shuttle service was fantastic and faster than it predicted. Our room was perfect sized for three adults with 3 double beds. The onsen was the BEST feature of the hotel and why I picked it. Very affordable and very relaxing with several soaking spots.

The restaurant buffet was less than stellar and there was no signage that the drinks were extra. They showed pictutures of meat and other non-asian foods but we found very little for our picky eater. It was very expensive for what the three of us ate.

Free Shuttle was an absolute bonus. Room was huge, warm and very tidy/clean. The dining area was fantastic, food was exemplary, very tasty and bsolutely NOT what Im used to in New Zealand, but I tried ALL of it and loved it.. Dining staff helpful, polite, always with a smile and very well presented in their uniforms/ suits etc. Cleaning staff were also wonderful, happy to please. The Front of House staff were absolutely fabulpous, im[eccable in dress, speech and presentation. I did notice some parts of the building were needing attention/maintainence but Im sure that over time that will be addressed. Loved the supply of slippers and kimono - asked if we could buy one but they werent for sale. Well done Art Hotel - I would have loved to stay longer - you certainly showed your true colours BRAVO

I cannot think of a thing. Maybe the shower head was a little crooked but I managed it easily. Perhaps the mattresses could have been a wee bit softer.

the room was really big, there was a sofa too!!

they have no shuttle bus to the airport, the convenience store was closed and there’s no food service at night., not so convenient if you are jet lagged

The onsen was very nice, though it can be crowded. The room was immaculately clean and cozy with an air of understated luxury. The grounds are beautiful. The staff were extremely welcoming.

This one is for Booking.com: the bed would have been a lovely size for a couple. But the bed-size that Booking.com suggested for our family-of-three search was insufficient. Sure, I could have double-checked when I booked the room, but maybe I shouldn't have to. There needs to be an option to filter out smaller beds for family searches, and one to filter out results that suggest I book two rooms.

The reason I chose this hotel was for the opportunity to have an Onsen before leaving Japan. Their 'Onsen' place is great! Their shuttle-bus service, a Konbini shop in the building, a great Asian restaurant (delicious food!) and a good buffet restaurant for breakfast - it all adds up to a relaxing experience before flying. These Airport hotels don't have much atmosphere, and are also often used for large(r) groups of people for conferences and meetings etc. The Art Hotel has a little something, even though it was slightly dated. The sweeping staircase is a must-see and their 'indoor-gardens' as well. The bed was great, good pillows, no complaints.

The only thing I can think of is the quality of the coffee from the machine during breakfast, but that's not something to cry over.