Friendly and helpful welcome from Celine who put me at ease and was patient letting me practise my schoolboy French - although her English is excellent! The property is a short walk from town and the beach, and also from bus and train connections. There's a decent small supermarket almost on the doorstep and the kitchen is well equipped so you don't need to eat out all the time - or at all, if you don't want to. The property is aging but clean and well maintained.

It was nice, easy to find. Not far from the beach. Shops are close. Self check-in after opening hours of reception was easy. Next day you have to go to the recpetion anyway. Lady on the reception was friendly and nice. Nicely equipped small apartments.

Rooms are quite small, not comfortable for the long stay, especially if you are there four people. Couch wasnt very comfortable and kitchen is suuuper small. The parking place was quite expensive and apparently there were free places in front of the building, which are not possible to book, but if there are not many people it should be fine to park there.

Location excellent. Celine is very informative and helpful. Apartment as described along with balcony, and was suitable for 3 persons. St Jean de Luz is a great spot to spend a few days. Check in and check out smooth Sofa-bed is user friendly. A/C very good. Access to building user friendly. Corridors and public areas well kept.

Bathroom tight. Perhaps access to the games room outside of reception hours.

Receptionist Celine was first-class throughout - extremely friendly & helpful in responding to our queries & such a wonderful ambassador for both Pierre & Vacances & St. Jean de Luz. Right from our check-in, she really made us feel so welcome & took the time to take us through the map of St. Jean de Luz, pointing out all the key attractions in town & in the surrounding areas - and, giving us some really useful tips on how to get the most from our day trips to Bilbao & San Sebastien. Thanks a million, Celine - much appreciated!

Everything was great!

Location is excellent: you could walk to the beach both through the town and accross the hill. The staff is very friendly and helpful. Private parking (available for extra fee) is very good and convenient.

The traffic noise from Rue Deconte. I suppose for the rooms facing the other side, this should be less of a problem

The location was epic and the rooms were cool and spacious. The staff was super friendly and informative about what there was to do in the area. The rooms also have a kitchenette and are really nicely stocked with cooking utensils which was epic!

You have to give your room a proper clean before you leave i.e. empty the dishwasher, strip the linen, take the rubbish out etc. which was unexpected.

Location is just perfect. The area is very calm. The space, balcony included is big enough and there's everything you need inside. And the playroom on the ground floor is a great place for plan B in case of rain! A free parking spot could be found 5 min away.

The sofa bed was only okay although our kid enjoyed the bunk bed.

The hotel was very easy to get to from Biarritz airport (number 3 bus, just a couple of euros). There was a bus stop about 3 minutes' away from the hotel. We checked in around 4pm and Celine was on hand to greet us. My sister is studying French and Celine was very patient, allowing her the time to complete the check-in and familiarisation process in French. The room was perfect for staying in with my son (age 3) and sister as we could put him to bed in his own space and then stay up a little later. he games room was a great addition - it also had beach toys that we could borrow.

The room was perfect for a few days but I would imagine that a family of four may struggle with storage if staying for a week or longer. Perhaps the hotel has larger rooms available too.

Roomy and very practical for an overnight stay with self catering facilities. Celine was excellent and very friendly and could not have been more helpful. Very central and ideally located. Very secure parking behind the hotel for our large SUV. Ideal for our small dogs who could walk in the park opposite.

Some noise from the busy road on one face

Very well located and playroom for children. The reception desk was very helpful and friendly, particularly Sandra

Some services are not always replaced as fast as they should be (e.g. bathroom soap)