The morning front desk person, and the woman who oversees the buffet were extremely friendly. They answered any questions I had, and even helped my son make his waffle when my hands were full they made it feel like home.

The staff at the nighttime check-in desk seemed very confused, and it took quite a while to get checked in. They were not terribly friendly.

Absolutely loved the staff who were very friendly and accommodating. The room I had was HUGE, plenty of space for me to relax. The bed and pillows were perfect, not too soft not too firm. On top of that, I was pleasantly surprised by the quality of the breakfast. Would definitely stay here again.

Only two things I didn't like and only one of those could be remedied by the hotel itself. Firstly, and this is minor, the blinds aren't truly blackout. As convenient as they are to be automated, there is a slight gab between the blind and the wall. With the bed for this particular room situated near that window, it allowed for the street lights and whatnot to shine in. Not a big deal, just something I was constantly noticing as I tried to sleep. Now the second part was trying to sleep. With the hotel being completely booked up and the majority of it being that of a wedding. There was constant noise in the hallway and above my room which could be heard and kept me up all night. It wasn't crystal clear but the reverberations could definitely be felt.

The rooms are large and comfortable

I was disappointed with the breakfast. I would have preferred the breakfast bowl to have more variety, options without peppers and onions. I would also like to have biscuits and gravy. Otherwise the food was ok.

We enjoyed our stay visiting with family The staff was very friendly and the rooms very comfortable. Breakfast was good with wide range of choice.

We did not care for the coffee. It had a bitter taste to us.

The staff was very friendly and helpful.

I had a requested an ada room with a shower instead of a tub. The room was not available. The only problem I had was getting in and out of the tub/shower. The front part of the tub was very high and difficult to enter.

Breakfast had both healthy and hearty eating selections. Every selection I made was tasty and satisfying to eat. There was a wide variety of items that could be added to a bowl of oatmeal. And the oatmeal was made fresh every morning; it was not prepackaged.

The check in staff was great and very friendly and helpful. The room was spacious and clean. Breakfast was great and had plenty of food.

Very spacious, well thought out room design.

It's in the city of Jackson MI. I travel a lot and this was a diamond ...reasonably priced stay but the city of Jackson is a dump.

Comfortable bed. Clean hotel. Full kitchen if we needed. Friendly staff.

Bathroom door was hard to open and close. No maintenance on staff on the weekend. Front desk gentlemen attempted to fix. Then manager attempted to fix.

Location, comfortable bed/pillows, spacious suite, friendly staff

The coffee maker in the room, not enough coffee pods, the bathroom sink faucet never had hot water