The hotel and the room was very clean. The hotel is not very close to the city center but the metro station line 2 is just 2 min from the hotel. Very easy to get to train station. Staff was very friendly.

Unfortunately we need to pay to use the spa as wasn't included in the price. Which was quite disappointing.

The whole stay was amazing, start to finish. We had a junior suite and it was superb, very spacious! Breakfast was a lovely spread. We had dinner once as room service and once by the hotel pool, couldn’t recommend enough. If you stay here, take at least one evening meal with the hotel! Front desk staff were fantastic, nothing was too much trouble. Elda and Nicole in particular made our stay so enjoyable, and are a real credit to this hotel. It’s a little further out from the main centre, but we never found this a problem - taxis are easy to catch, as is the metro. Everything we asked for was quick service. Refreshments downstairs were a nice touch. Gym was decent size. Spa was amazing, I had a massage and it was possibly the best I’ve ever had. Wouldn’t hesitate to recommend, and would definitely stay again!

The service at this modern, clean and stunning hotel is second to none. I’ve never had a better experience with hotel staff, from the moment we walked in to reception Nicole was on hand to help us with a lovely smile whilst she did so! The food in the restaurant was fantastic every morning and evening as we booked half board and would like to say a special thanks to Antonio who was our waiter most morning/nights as his service was exceptional again always with a huge smile on his face. Marco our evening waiter had such great knowledge of food and the wine parings also which was very much appreciated. I couldn’t recommend staying here enough it is a beautiful picturesque hotel especially from the rooftop bar and pool which is just a part of this hotels amazing facilities.

Nothing it was perfect

Friendly and helpful staff, location right beside train / metro stop. Great facilities aside from temperature/ room booking logistics as per below

Booked a room with two beds, this was given away and an ‘upgrade’ with an extremely small sofa bed was the alternative given - really frustrating for a five star and uncomfortable as two tall adults. We simply couldn’t use it. Air conditioning- it was too early in the season for and fan didn’t work despite flagging once to reception and being noted to be fixed - was told to open the window, but window was above large dumpsters which smelled & were emptied at 5am loudly. Room constantly warm.

The roof top pool and bar was fantastic, very relaxing. Breakfast was lovely with lots of choice, room was lovely and clean - very modern. TV was larger than average and I loved the decor in the bathroom. Aircon worked beautifully and was well needed as it was extremely hot!

We were surprised there was not a coffee machine at breakfast, this was a shock being in the coffee capital of Europe! We like a few coffees in the morning and we felt bad asking the staff to bring us yet another coffee! However they overcome this and brought us a larger than average jug which was very helpful and appreciated.

Our room was modern, spacious, clean, comfortable and stylishly decorated with balcony and spa/hot tub. The staff were all so friendly, attentive and helpful: grazie mille to Anna who went over and above to make sure our stay was extra fabulous! Breakfast was delicious and abundant, we appreciated the room service, the hotel facilities are so convenient and definitely an added bonus to a stay here - we enjoyed the use of both the gym and the sauna. There is secure parking and an electric charger was available for our vehicle. Grazie ancora and we look forward to the next time!

Both the breakfast and the food served at the hotel's restaurant were superb. The rooms were neat, the toiletries smelled amazingly (and the set was amazingly versatile), the sound isolation was pretty good too. The staff were helpful and quick to address any questions or requests I had. Unfortunately, I didn't have the opportunity to try out the SPA, but I guess that's something to do next time :)

The location was a little far from the center of the city. That was an issue, since the usual transportation I used were taxis, and the traffic was quite heavy in the city. Certain areas (such as Piazza Municipio) aren't easily accessible from this hotel; however, it is close to the Piazza Leopardi station, which makes it convenient to get to other areas of the city. Overall, it was mostly the oversight of my planning, since I didn't consider my travelling route beforehand. The windows from my room faced the building next to the hotel, so the view wasn't very picturesque. It wasn't a big deal for me, I don't really tend to look out the windows in hotels often, but it was a footnote.

Everything From When We Arrived At The Hotel Until We Left Was Absolutely Perfect. The Facilities Within The Hotel Were Exceptional. The Spa Was Absolutely Magnificent And The Staff Were All Very Helpful And Friendly To Us. The Breakfast In The Hotel Had Plenty Of Good Choices And The Restaurant Within The Hotel Also Had Lots Of Lovely Options On It's Menu. The Hotel Was Also Very Clean And Tidy Especially The Bedroom. I Would Highly Recommend This Hotel And I Would Definitely Love To Return To It One Day In The Future. Ten Out Of Ten!!!! 🌟 🌟 🌟 🌟 🌟

Decor and facilities were excellent, as was the welcome from the front desk staff

Our only complaint was that the staff did not advise us in advance that there would be a €35 pp charge to use the spa. My wife spent over €100 on treatments and we were both encouraged to make full use of the spa on the day of our check out but the first mention of the charge for using the spa was after we had availed ourselves of the facility. I think at the very least, my wife should have bee. Given complimentary access after having her treatments.

The reception staff were so friendly and welcoming, check in/out was quick and easy! The hotel is very clean and modern, rooms are a great size with everything you need from toiletries too a coffee machine. The bed was big and comfortable and was made everyday for us. The balcony was a nice touch, only had one chair though! The bathroom was gorgeous, rainfall showers are my favourite! The pool/rooftop bar is a perfect touch, also very clean! We loved it up here after a long day of sight seeing! The hotel is small therefore never feels to busy or crowded which is perfect! The breakfast was lovely and well stocked everyday. Located only a two minute walk from the train station which takes you straight into Naples! It was so easy!

Nothing! We genuinely really enjoyed our stay and I'd recommend it to anyone