Literally everything. -It's in the small details that show how much they care. -The free dedicated cab rides to town and back all day, a clothesline for drying your clothes, a foot shower at every door, free pool towels, staff who rake the beach out front every morning so we can enjoy the beach, and gets rid of any unwanted salesmen. -The pool is sparkling clean, the cocktails and happy hour are better than in town. -the NYE buffet was great and we were right next to the fireworks! Whole pig lechon was amazing -the quiet location and the privacy to enjoy second to none views -walking distance to town, or cab if you want -instantaneous hot water system was fantastic with no faults -restaurant staff were beyond accommodating and hard working. -filter water refils at front desk -breakfast options were all delicious. Especially the beef tapa -standalone bungalows means privacy. Never had any noise problems -air con went strong 24/7 with no problems -all staff were professional and friendly -not crowded, so never super busy

Cant think of anything worth mentioning. There were a few little lizards in the common areas but we like the company

The staff are wonderful. In particular, Irwin, May @ the front desk & Shaeonely & Shae in the restaurant. All were genyuinely warm and thoroughly professional. The quaint, on-demand tuk-tuk service from the hotel that went along the beach to the town square was quite helpful. The Hatch beef cheeseburger with caramelised onions has to be among the best I've ever devoured. It was astoundingly delicious. I had it two days in a row and yes - love was as great the second time round. The fruit shakes were great too! The bed was awesomely comfortable. We slept well.

Although the pool is quite small, it did have a wonderful view of the bay. We had to be moved because the air conditioner spewed out ice, but the staff were very helpful. The TV didn't work. While the accommodation wasn't terrible value for money, it wasn't great either. Based on nearly a quarter century of travel in Asia, I'd describe the property as a 4 star charing 5 star prices. It also demanded 1/2 of the room fee paid in advance of arrival - the other 1/2 upon arrival. A novel approach.

Everything is very clean and cozy decorated, I felt right at home and comfortable in the room. Pool area is really great- stunning views and comfortable sun loungers. You could tell that the place is still under construction and lots of corners and areas still not done. The tuktuk ride to the town whenever you want to makes up for the not so central location.

The beach directly at the resort is really rocky and not very inviting for swimming. Breakfast could have been a bit more special considering the fancy level of the whole place and given the high prices.

Other than the cleanliness and impeccable views of el nido the stand out were the staff. From the bottom of our hearts we are so grateful for your kindness and always going out of your way to make us comfortable. Thank you Abbie for consistently assisting us even outside the parameters of her job role!

The view from our room was amazing. The gentleman at the front desk was very kind. The restaurant staff were fabulous and nothing was a trouble for them.

When we arrived they tried to get even more $$ out of us for extra bedding and breakfast even though we had already paid in full and they knew how many people we had booked the room for. One lady who worked at the front desk was hard and unkind about it. But once we involved management it was settled swiftly. It wasn’t a good way to be greeted at a hotel or good first impression. But after that we had a wonderful time and it is a beautiful location.

Very good location, close to town square where there is a lot of shops and restaurants. Room is quite big. Clean and well organize. The view and the swimming pool are really great! Nice service for tik tuk to the town square.

Horrible restaurant. Not prepared for kids and no flexibility. For example when there was no dish for the kids we asked for sausage, they ask us to pay like for full meal of super spagetti with sausage. Very expensive, no alternatives for kids. Other hotels would try to help that kids eat, and make adjustment for meal and orders for kids. This restaurant from the hotel is not flexible at all, and for adults many meals very oily.. we were not happy at all. They were taking advantage of us. Very expensive and not good, better to eat outside. Also shower very low presure and very small bathroom.

View was fantastic and staff very friendly and helpful.

When we arrived we had 7 rooms booked and were not given a key once checked in. Instead made to choose our own rooms and one couple were left with no room for a short period. Keys need to be handed to each person upon arrival and it is the luck of the draw to who receives what room in relation to where it is located in the resort. As long as each room that was booked has the ammenities and is the correct room that was booked, for example Deluxe Suite 35m2. In group bookings this needs to be done as could cause conflict in the group. Also one of the rooms had no air conditioning and when fixed had leaking water. Finally fixed after 2 nights of our 4 night stay.

The location is a 10 minute walk from the town centre, which was perfect for us as it meant the location was peaceful. The staff were incredibly friendly, especially in the restaurant. Our room was very comfortable too and we had hot water in the shower.

Nothing to do with the hotel and/or hotel staff but one night I was woken up at 4am by another guest playing their phone outside their room out loud at full volume. We also had a slight issue with our transfer to the airport at the end of our stay.

All the staff at The Nest were amazing! The view from the restaurant was beautiful. Hotel is only a short 10min walk into town - but if needed, the hotel staff can drive you directly into town. It was a wonderful stay, thank you.

The construction noise and lack of vegan/gluten free food for my wife with allergies at the Hotel restaurant. Bathroom was a little tight/small. Also, be prepared to hear roosters going off at all times of day/night.

It’s clean and the ambiance is relaxing. I love our room it’s clean and easy access to everything. I just wish breakfast is included on our pay . But overall it’s amazing and I would like to come back. I’m already recommending this place to colleague and friends here in UK and everywhere in the world as I did have an amazing time here.i have done lots of tours so not stay like a whole day in resort which I did regret as I didn’t use the swimming pool and seaside which I would like to stay more days but I can’t.

When it’s high tide they won’t be able to pick you up and not enough lights to go and walk back and forth the hotel to the main. No night life or entertainment in hotel itself.