We had an amazing stay this hotel is top notch on par with hotels at much higher class. Our room was a large suite with a full kitchen very large bathroom beautiful high end furnishings and comfortable designer beds. The staff was so friendly and accommodating to 2 very high maintenance travelers. Every day we had a nice surprise in our room weather it was fresh flowers or ice and soda or a bottle of wine. I was astonished at how caring the hotel staff were and honestly cannot put into works how glad we are to have chosen to stay here.

The room we had did not have AC but they gave us 2 fans and there was a fan in the ceiling so problem solved

We had a wonderful time! The entire staff was so friendly, polite and helpful. Our room was stunning and comfortable. We had the King Suite with 3 balconies, located on the 2nd floor. I totally recommend staying here! Note! This is in the heart of the city, close to churches. Night sounds ended by 10 or so, but morning church bells surround you on Sunday morning. This didn't bother us as they were beautiful to hear.

Everything was perfect

Great location. Staff were very helpful and friendly. One person in particular made our stay much better. We had some issues with our first room, but she did everything she could to look after us; including putting us in a second room of our choice, which was large and beautiful.

Issues with our first room, which included no air conditioning and a clogged sink. Quite noisy with the renovations on the ground floor.

This hotel was amazing, from the owner Magdalena to all her employees Eli the housekeeper was amazing. Diana pizza gave my wife and I pizza 🍕 which was really kind to do. Paola helped us check in and with our bags. she also gave us tip for parking and even got us a discount. Aldo the bartender also shared his dinner with us (Aguachile), he is a great cook and a great bartender. the hotel gave us two complimentary drinks at their breathtaking views rooftop and the food was just part of their dinner. great down to earth group of people, made us feel at home. loved this place and for sure will go back. the rooms are spectacular and clean. Luz was also nice. god bless all of them 🙏 ps. their warm rooftop pool/hot tub is a treat 😎

I loved this property.

Super large room , easy access as middle of centre and service facilitated a fridge for me as I had to store medicine. All facilities for bathroom provided which was great and even got a delivery of roses for the room.

On the corner where all traffic, buses pass. So great location for walking but very noisy. However, this I would assume would be applicable for a lot of hotels in the centre. Could do with a coffee machine in the room for the price.

Beautiful, authentic , close to restaurants and the square

Staff was very nice, not always available. Asked about using the hot tub, but wasn’t able to figure out how to turn it on. It is also facing a very noisy street, so somewhat difficult to sleep.

We had the best experience ever in this hotel. Definetly a play to stay if you go for relaxing and feeling like home. The owner was so attentive and welcoming as much as the rest of the staff, we got the room next to the roof top which allows to enjoy the sightseeing and the life from outside. You can also have drinks there which were delicious.

Nothing bad to say about this place, if I ever come again to SMA I will choose it again.

The hotel is BEAUTIFUL it felt enchanted. The view was wonderful. Being able to see that beautiful Church from our bedroom windows. The view at night with all its lights was beautiful. It was much more than expected. The staff was very professional very welcoming and helpful they went out of their way to help us in getting around the town. Made a taxi available to us. They were very understanding about check out times( we were not ready) The owner was very personable and welcoming. Would have loved to stay another night! If ever possible would defintely love to stay there again.

The room had so much charm, was cleaned well, and right on the plaza. Being on the plaza comes with noise, but we knew that going in so it was fine. The location is central and the staff were helpful.

I don't want to say I didn't like it, but I will mention that my the bed was really short. My husband is 6'0" and had to turn sideways. For a taller person, it would not have worked.

The staff was exceptional! Everyone was very kind and helpful. I would prefer that they did not wear muzzles on their faces. This is completely unnecessary, ineffective and not healthy for the staff members.

The zumba studio next door began their very loud music at 8:15 am every morning. This would have been good information to share with guests.