It's a cosy,clean and well-kept ryokan.it seems I was the only guest there in early Dec 2022 but both the owners were very warm and friendly to me. I love the standard size tatami room washitsu. The shikibuton n kakebuton are very comfortable.i sleep on a traditional handmade futon made in Japan, back in Singapore so I have no problems with that. The owner was very kind to provide an extra heater for me upon request although there is air conditioning in the room.hence the room was always at a comfortable temperature. I love the sento or public bath upstairs.really relaxing after one long day of sightseeing. There's a fridge at the lobby area if you need.Free coffee too, since there were no mugs(but there are paper cups in the room) I drink coffee here in the morning before heading out. THANK YOU VERY MUCH for taking such good care of me. I will definitely return in the coming year.

Nothing at all.

The ryokan was really beautiful. I really liked the garden in the front, the architecture, and the paving in the hallways. The couple that hosted were very friendly and they had three cute poodles. There is free coffee on the first floor. Our room had a private bath and the room itself was very comfortable. A note for travellers who haven't been to Japan, and something we discovered: the bathroom area is not heated by the AC unit, but it heats up well enough from the hot water/steam. Parking was very easy, and the inn was very close (5 min drive) to the Matsushima bay boat tours. We stayed at several ryokans during this trip, and the value of this one was great! I didn't get a chance to try the public bath.

I can't remember if an option for lodging with breakfast was available or not, but it would have been nice to have breakfast. We had a hard time finding breakfast before going on the Matsushima bay boat tour.

The staff are very friendly and helpful; this ryokan trains and employs young people with disabilities to work in hospitality and we found the service to be very good. The room and bathroom was spacious and had a charming old-fashioned lock on the toilet/WC door. The interior of the ryokan features very traditional details and the top floor had a large bathing area. It’s worth asking the owners about the history of this building, which explains a bit about the extravagance ;) If you like dogs, the owners have two rescued poodles that they’ve adopted who are on premises.

There was a strange odour throughout the building. Unfortunately, due to damage from the 2011 earthquake the elevator is out of order, and the impressive hallways are lined with pave stones which while picturesque, may be tripping hazards so we wouldn’t recommend this location if you have difficulty walking or other mobility challenges.

A really wonderful hotel in Matsushima - great for those traveling with a rental car. The hotel is clean and comfortable with all the essentials you may need. The traditional Japanese style rooms are large and the local area is very peaceful. The indoor hot tub is very relaxing, and nicely matches the interior design of the hotel. The staff are the highlight - they are all really polite and friendly. There are also two friendly dogs! This hotel employs young staff with varying abilities - all of whom were very attentive. This is a hotel worth supporting, and after staying here I feel like part of the family!

Absolutely amazing welcome and hospitality throughout from Kikuchi san and Yoshie. We were made to feel right at home . Very traditional ryokan from top to bottom so was a great cultural experience in terms of tatami-matted rooms , sliding shoji doors, tasty Japanese breakfast and decent Onsen bath on top floor. Peaceful and reasonably priced.

A little bit of a distance from Matsushimakaigan but easily walkable 10-15 mins. Found a great Taiwanese Restaurant on route and had spicy tonkotsu ramen. Actually ryokan was well located for Matsushima Station and Takagimachi Station so easy to get to Sendai and other surroundings areas of interest.

This was a wonderful ryokan. It had everything one expects from a ryokan of this kind. Cosy rooms, very well equipped, traditional ofuro bath, and especially kind and always smiling owners. This was a great choice. We also appreciated the fact that they employ people with some impairments. This ryokan, deffinitelly worth staying at, if you want to enjoy Matsushima and the traditional Japan.

The wi-fi connection could have been a little better. Some guests might be a little annoyed by the dogs, but I thought they were cute and helping to creat the "home-like" atmosphere. The distance from the Matsushima station is not too short when you have a heavy luggage, but the taxi cost only about 750 yen, which is not much when you're in a group.

I had a fantastic stay at this ryokan. The indoor onsen was wonderfully relaxing, offering a peaceful and soothing experience. What truly stood out, though, was the incredible staff. From the moment we arrived, they made me feel like family—attentive, kind, and always ready to help with a smile. Their genuine hospitality really made the stay special. The room was comfortable and traditional, with everything I needed for a cozy, restful night. I highly recommend this ryokan for anyone looking for exceptional service and a peaceful getaway.

A small ryokan in Matsushima. Quiet neighbourhood, and konbini is on the other side of the river. There is also a supermarket and Daiso about 10 minute walk away. The Japanese style room is comfy and intimate. Simplistic. There is an onsen facility on site too. Proprietress speaks some English. Knowing some Japanese to show appreciation is helpful and they appreciate it a lot. Wifi is available here. The owner drove me to the train station which is some walk away.

Onsen water is HOT. I didn't end up using the facility because my legs were red. The in-room bath can be cold, so be prepared. Second floor hallway is pretty but is NOT accessible as the elevator does not work and the flooring is not even (it simulates an outdoor garden with large flagstones). Those in wheelchair should not stay. Those with walkers should be cautious. The ryokan is far from the touristy areas, but take the train to Matsushima-Kaigan Station.

Really lovely ryokan (Japanese inn) run by a very friendly couple. They were very welcoming and accommodating and the Japanese style room was large and comfortable for our family of four.

Only very minor downside is the property is a bit of a walk (20 min) from the main tourist sites of Matsushima but easily accessible from several stations and certainly within walking distance. We actually appreciated not being in the main tourist fray.

Wonderful, friendly hosts create a warm environment in this lovely spot. The room was large and the futon was one of the most comfortable I've ever slept on. There are three breakfast options (each a different cost) that you are asked about when checking in. They are a good value and very tasty. The Ryokan provides employment for differently-abled people and supports their local community. I wish more places would do this!

The location is perfect if you have a car. For those arriving by train, it is a bit more walking and there are few restaurants close by. As a person traveling by public transportation, it is helpful to know, and I would stay here again.