We arrived quite late due to the long drive and the hotel staffs from the Bellman to the Reception were very accommodative and assist to make sure that our check in was fast. We got to our room within 15 mins. from time of arrival. And I like that the Bellman even park our car so we don't have to worry about this. Perhaps this is normal service in the UAE, but in Malaysia where I come from, Bellman only park VIP cars :)

I cannot comment on this as I didn't have the chance to use the facilities or dining. It was just a very short stay. But we like the hotel location and spacious room very much.

usual hilton standard

The reception desk did not give me back my Emirates ID upon checking. They did not pass the information to give it back to me during check out the next day. When calling them after I get back to Dubai they confirmed having my Emirates ID but telling me they were unable to courrier it to me as the hotel has no contract with courrier company. Hard to believe that a huge hotel group like Hilton does not have a courrier servie working with them. They propose to send it by taxi at AED 200 cost. I managed to get my agent in RAK to pick-it up and send to me for AED 63 by aramex. Lack of communication between two reception desk teams??

The service was excellent from check in time till check out. On arrival the Concierge was already waiting to take our luggage without delay, reception was efficient and changed my room immediately for smoking room although it was not requested for earlier. Surprise arrangement for my wife for her belated birthday with a cake. Every morning during breakfast we would be asked about our stay and if there is anything we needed. Check out time housekeeping team member helped with our luggage never said to call Concierge. Team members were friendly, helpful, observant, anticipated guests needs and very positive. They really extended service from the heart. Special mention to Natasha of Reception and Dharsarath from housekeeping for exceptional service. 5 star service in a 4 star hotel. Recommended and will come again in the near future

Nothing and that our stay was short.

Few things to know about this hotel. - the swimming pool is heated, which make it very nice in chilly weather. - no balconies on rooms, but you have a huge glass panels to view the surrounding. - no beach there, just swimming pool. No shuttle to nearby beach. - the breakfast open buffet option are really great. - prices of set menu items are decent. For example, kids chicken strips with fries, costs 30 AED. It was really tasty. - Billiard table and baby foot are next to the pool. It is a nice place to stay.

The room was clean and comfortable. I liked the walk in shower and the generous range of toiletries. The room is located next to a small mall which has excellent shops; we got a lot of good buys there. There is an amazing fish restaurant close by. The pool is large and clean and the pool staff attentive. We had a good meal in the restaurant on the first night and again the staff were lovely. The valet parking was very efficient despite being very busy on a hot day. I would stay here again.

On check in my sister shared her Hilton club number and we asked if we could have a room upgrade or even just a room with a nice view. The receptionist said that this could all be achieved. However, on entering the room we had been given neither. I would have preferred honesty.

Beds are comfortable and quite place

In the morning when im back to room i called the reception requested for a late check-in. And he hold me on phone after 15 sec approved saying no problem we can check out 2pm onwards. So later around 12:30 they called the room from reception and said “sir time to check out now when you are going to check out?” I said that in the morning i called you guys for late check out and you said okay no issues. Now you waking me up to saying why am not check out by 12pm??! So they have no proper communication and handover in reception i can say. The rest of all the things was good. Whenever i come to RAK preferring to stay there. But last time this happened. Hope will not happens again thank you 🙏🏻

From the cozy room to the comfortable bed, bathroom, TV, and sofa, everything contributed to making my stay incredibly enjoyable. I especially want to mention the amazing pool facilities. Spending three hours there was an absolute delight and definitely the highlight of my visit. Looking forward to visiting again soon! 😃

I did encounter one issue with the lift facilities. Unfortunately, there was a significant wait time of around 5-10 minutes for the lifts to arrive, and with only two lifts serving the entire building, it became a major drawback. For future visits, I'll make sure to book rooms on the first floor or ground floor, as using the stairs seems to be the best option for avoiding long wait times.

Almost everything right from the time we stepped into the hotel to the time we exited. The reception staff was courteous, the rooms were clean and spacious with everything available, the breakfast spread was great and the pool, the gym and the facilities were clean and beautiful. The family loved its stay and we should be back soon to enjoy a second stint. Natasha at the reception was very welcoming and courteous.

One thing that I would have loved is better pillows. The Pillows were too soft for my liking. But to be honest, I didn't call the reception to find out if they could provide me with firmer and harder pillows.

room was excellent . pool was so good . gym was small but good. family crowd and pleasent . breakfast was good but was normal and simple but it was standard. Worth for the paid amount . Due to back to back booking the check in was on time and check out on time but i heard from other people there that they got late cehck outs but we was not allowed when checked . The ambiance for walking was good near the lake with fresh wind .

check in and check out time . waiting at reception. The breakfast of Hilton style has not been seen but ok. Might be our expectations was more.

Friendly staff and a welcoming atmosphere. Room was clean and well maintained throughout our visit.

We received a call in the middle of the night after i had left the bar and not paid for a drink. My understanding was that it would be settled at check-out. I would ask staff to consider the urgency and necessity of a call to a family room - with sleeping children - BEFORE making the call. Both children were woken to settle an outstanding balance of AED 30.