Nice hosts very helpful and available

The location. We and another couple were both mugged by youths who extorted money for directions with threatening behaviour. This spoiled our stay and meant we did not go back to the Souks. They tricked us by saying there was a prayer meeting and we had to divert. We were then surrounded by 5 youths demanding money. Very scary. We will never go back. The Police need to take action and fix this. Most Moroccans are lovely people that we came across especially in the hotels.

From Ahamed first meeting our Taxi on the street to his welcoming Mint Tea to his farewell we felt well looked after by him and the team at Riad Ben Techfine. It maybe cliché however it was truly an oasis of calm away from the bustling streets. The staff were available 24 / 7 and we were always met with a smile no matter the time or the request. . . . nothing was too much trouble from the advice offered or service received and we felt well looked after during our stay.

The breakfast was predominately bread based albeit in a variety of forms along with an omelette, which we devoured each morning, however some fresh fruit would not have gone amiss!

The Riad is beautiful and well appointed. Our room was clean and comfortable and it was lovely to take breakfast each morning on the open air terrace. We also enjoyed a delicious traditional meal on our first night. The staff - Muhammad, Mehmet and Asharaf and the rest of the team were exceptional and simply couldn’t do enough for us - providing safety advice and tourist guidance as well as organising transfer to and from the airport. They are a great example of the graciousness and welcoming nature of the Moroccan people.

The Riad is deep in the alleyways behind the souks and it can be daunting coming back at night in the dark. But the staff are in hand to provide advice and conducted us from our transfer taxi in our first night. We personally did not experience any problems on our way to and from the Riad at any time.

Sareem and Ashraf were so friendly and ready to help! Big thanks to them. Felt very much at home at this riad. Came for one night and stayed for three. I was first a bit hesitant about the nasty kids from the previous reviews, but was lucky not to meet any. Though as the city guide explained to me, kids like this are all over the medina and as they see you are lost or confused, they would try extorting money from you for showing the way, no matter if you're looking for a riad or a shop. So if you're up for the medina, try getting a maps app and stable internet access in advance (local sim cards with internet are available at the airport). As for the riad itself, it was a beautiful one with a lovely bathroom, clean and comfortable. I stayed in two kinds of rooms, one bigger and one smaller - both were wonderful. Normally you can order food for dinner till 12 pm, but because I was never able to plan in advance and the guys were so friendly, I made it spontaneously and all my wishes were accommodated. There is also a cute cat living next door. She bumped into me this morning as I was leaving, reminding that I have left some valuables in the room. Was very nice of her. Generally many cats all around, which made me feel good as a cat lover 😺

-

Achraf is a great guy and makes your stay an unique experience

The room was not as bright as expected

The breakfast and other meals were delicious. Mr. Ahmed was very hospitable and helpful with all questions about the area and situational awareness. This included transport to events and transport to the airport. Mr. Achraf was very hospitable as well. We were attending a show our first night. Mr. Achraf gave us his phone number to give the driver that was taking us to a show, so he can escort us back to the Riad. Upon return from the show, Mr. Achraf guided our driver back to a location to escort us back to the Riad. This was around midnight, after a show. We were super happy, because the Medina can be confusing at night, especially, if you have only been there for a couple of days. Mr. Ahmed and Mr. Achraf made our stay absolutely awesome.

Beautiful. On arrival, around 6pm, they sat me down and provided some refreshing mint tea and some snacks. They were happy to organise some dinner for me that night so I didn’t have to go out into the Medina to find some. I was very grateful as I had been travelling for 35 hours. The next morning they made us some breakfast at 7am, much earlier than the usual time as we were getting picked up to go on a tour at 7.30am. Easy check in and check out process. Lovely, helpful staff.

There was a small mix up when I checked in they showed me to the wrong room and only realised after I had unpacked everything. So I had to repackage and move rooms. They were very apologetic.

Very well maintained riad. The staff were lovely and helpful. The room was spacious and the bathroom was good . The terrace is beautiful and gets the sun in the morning .

There is less privacy than in a normal hotel. You’re reliant on the other guests behaving well and that wasn’t always the case . Any noise travels.

The staff was amazing, the breakfast was great, and rooms were clean and comfortable. The staff really made us feel welcome and were very helpful, always available to share the moment 😀

I must highlight the kindness and helpfulness of our hosts, Ahmed and Achraf, they answered all our questions and gave useful tips to go about the city. The riad is located in the medina, expect to be immersed in the "old town" feel of the city. The riad looks beautiful, tidy, our room was cleaned every day. The breakfast is great and more than enough, with many options.

The water pressure wasn't the best in the shower, and since we visited in January, we had to wait a bit to get truly hot water. There's no real insulation on the door and window, that goes for temperature and sound, but I guess guess that's part of the authentic look and feel ;)