Incredible room. Really, attention to detail and the customer service was all via text, so contactless check in which was REALLY well communicated and well done. I didn't see a single staff person while I was there, but didn't feel like I was out of options; support was readily available and they over-over communicated everything to make sure I understood how to get in and addressed my issues promptly when I had questions. Plus we opted into a little meal box which was lovely to wake up to, dropped off in front of our door at exactly the time they said it would be in the morning.

There's an explanation about fees if you steal stuff on anything not glued down, and it was really hammered home that they will charge you lots of money if the item is missing or their towels are used; there was even a warning about getting charged if you use makeup on the white linens - kind of makes you feel a little paranoid about not wanting to even touch anything, BUT I understand if this is something theyve had an issue with in the past and this felt like a smaller operation that once we were there, it felt a lot more welcoming (and they even had a dedicated makeup towel so you werent without options!). This is probably why everything was such a nice experience because their messaging around this is so effective lol.

We were given a complimentary cute little breakfast box with fruit and small pastries. There was a heat pump in the room so it was nice and cool inside. The bathroom was clean and had a beautiful shower. The bed was nice and comfortable. Wifi worked well while we were there. We were always lucky to have a parking spot in the back. You could walk to the downtown of Salem, but we still took our car because we were already walking around a lot. It was easy to check in and out with your phone. But you have to remember the code to the doors.

The coffee machine was acting a bit strange. First way too much water came out and the cup overflowed, and the next time I tried, there was too little water coming out even though I had put enough in there.

The Coach House is beautiful. Every single detail is gorgeous. The bed was comfortable, there was even a small fan in the closet and a white noise machine which I loved because I am a light sleeper. There’s a ROKU tv, a small coffee maker, and you can add various amenities. I truly enjoyed our stay.

The shower is beautiful but not very practical, as it is an overhead rain shower head. I just did not feel that I could wash my hair thoroughly. Also the location is a bit far from town. It’s about a 15-20 minute walk. But we enjoyed the walk in the nice fall weather.

The room was absolutely lovely and inviting. Loved the decor and the furnishings. Bed / pillows were super comfortable. The house was extremely well kept and it was quiet inside. Parking was great (though not on Lafayette, so took me a minute to find). So nice to have water and snacks.

It was early January and the bathroom was chilly! No decaf option for coffee or tea in the room. A nature sounds machine was indicated, but could not be found (I was fine with this, but thought the feedback would be appreciated).

The property was beautiful and the space was used well. Check in was easy and our contact, Marley, was very helpful. They checked in regularly but weren’t overbearing. They answered all of our questions and made thoughtful recommendations. The location is great too. It was close to everything we wanted to see but still gave us a quiet spot to go back to.

We loved the independent approach to the property. If you require in person or physical attention, I’m sure they could arrange that for you.

Really attentive service from staff, received multiple messages throughout our stay, checking in on us. Really easy check in and check out, all done online and were able to leave our bags off when arriving before/leaving after the stated times. Rooms were spotless and free breakfast box in the morning was a nice touch. Great location, about a 15 minute walk to the center of Salem, and just across the street from the Hocus Pocus house and Pioneer Village. Really enjoyed our stay.

The breakfast was a cute box with fruits and pastries. The room was clean. Well decorated. The non contact was actually really convenient. The snack and water that was left was a nice touch and the ice machine was perfect. The black curtains were perfect. Kept the sunlight out in the morning.

The bed was a bit too hard for my comfort. But i did get some restful sleep. The tv might need some repair. The volume kept cracking during any shows we watched.

The decor was absolutely stunning, it was incredibly clean and comfortable. Nice and warm. Quiet even though it’s next to the main road we didn’t hear a thing. Wanted to stay longer, would highly recommend. Marley literally went above and beyond to help us during our stay.

I don’t have a bad word to say about this place. Only thing I would recommend is that we could have done with a big mirror in our room.

The property is close enough to downtown Salem without getting all the noise and traffic sounds from everything. The aesthetic and no-contact hotel aspect is seamless. The Coach House team has done an excellent job at serving their clients without staff constantly being on site! Our room was cozy and had everything! Noise cancelling sound machine, the comfiest robes, ice bucket, complimentary snacks and coffee, umbrellas, phone chargers, hair dryer, ironing board and iron… everything! I would definitely stay again! There was a bridal party staying there and I thought that was a neat idea how they got ready because it was all so close to each other.

Nothing.

There’s no breakfast available, however there were restaurants close by. The staff is available by text every day. They reach out several times a day. We prefer to decline housekeeping in hotels due to the electronics we travel with. This was not an issue with the staff. We would definitely stay here again.

The refrigerator wasn’t cooling at capacity. I will remember to ask for no air fresheners etc next time. Otherwise we had no issues.