The decor of the hotel was stunning and the service was of high quality. There were even some (cold) vegan options at the breakfast, thanks for that.

The sauna department was a bit outdated but very fit for its purpose. I was shocked to find a living parrot in a tiny cage at the breakfast hall. I don't need that kind of "entertainment". I felt utterly sad and disgusted during the whole breakfast because of the poor bird. I have no reason to believe they ever let the bird out of the cage, no matter what they say. This animal abuse must be reported to local authorities and animal protectors.

The hotel was in a great location with easy access to the Old Town. The room was clean and a reasonable size. Overall, we had a good stay.

The only downside was that smoking was allowed in the bar area. This came as a big surprise and was particularly bad when they held a private dinner party on one evening, with guests moving to the bar area just to smoke.

I enjoyed a wonderful three-day stay at the Grand Palace Hotel. First and foremost, the staff were wonderful. That goes for *all* of them, ie, at Reception, in the breakfast room, and in housekeeping. They couldn't do enough to make us feel welcome, invariably willing to go the extra mile to fulfil a request or answer a query. Secondly, the breakfast buffet itself. It was excellent in terms of quality, quantity and ambience. Particularly tasty were the scrambled eggs, freshly baked bread, salami & cheese, and apple cake. Thirdly, the housekeeping staff were always obliging and made sure that they dropped off extra water or chocolates, or turned down the bed in the evening, just to give a couple of examples. I would definitely stay at this hotel if I were ever to visit Riga again.

The only area in which I think improvement could be made was in the bathroom, specifically, in the shower. The partition between the shower and the rest of the bathroom extends only half-way, which means that the floor gets wet easily. The tub is also probably a bit too narrow for people of larger size.

Staff was very helpfull.And manager upgradet us for breakfest.

In front of hotel is construction.

We had a very pleasant and restful stay. The staff members were courteous and highly accommodating, especially when recommending a day out to Sigulda. I would like to emphasis the staff were very friendly throughout the hotel from check in to bar staff to cleaners to waitresses. The location is outstanding, as it is conveniently situated near the main attractions while also providing a peaceful environment for a good night’s sleep. Very comfortable and clean rooms with a nice view of the cobbled street below. The bar offered an elegant setting for relaxation. Additionally, breakfast was served in a relaxed atmosphere, and the hot dishes were delightful, I'd recommend the porridge and eggs Benedict. I'd definitely say it was one of best hotels we have stayed at.

A nice hotel in the historic part of Riga (Old Riga). Very friendly and hospitable staff. Fantastic breakfast, you can even meet the local pet parrot Misha that resides in his cage in the corner of the restaurant (don't worry, he has a freedom to leave it when almost nobody's around).

I guess I was a bit unlucky to get a room that is rarely used by other guests, because I have no other explanation why nobody had noticed that TV and wireless phone were broken. The TV had to be replaced completely, but the phone just required new rechargeable batteries. Suggestion for sauna area in case somebody from the hotel reads this - please place the clock in a better spot that can be seen from sauna as well, otherwise it's hard to tell if the booked time is over, especially if you're alone.

Staff were fantastic - extremely helpful, including Misha (!) Amazing location - right in heart of the old town but the street and reception/common areas still very quiet at night Good breakfast spread

Our room specifically was a bit noisy at night - large flags that overhang the street were hung from poles positioned right outside our window on the first floor and they squeaked relentlessly throughout the night due to the wind. Pretty annoying and it did disturb our sleep despite being pretty heavy sleepers. Overall room decor and amenities felt a tad dated for a supposed 5-star hotel. Service was impeccable - can’t fault the staff at all - but overall this feels like a 4-star hotel

My second time here and yet again solid 5 stars experience. When it comes to efforts from the staff side - wow, my sincere thank you, it was really great feeling of hospitality and care from you guys, appreciate that. As it was New Years celebrations time - really busy and complicated period for this type of business, everything was handled in the most positive and professional manner. Thanks, we are definitely coming back again.

There was minor misunderstanding regarding room cleaning but handled in the most professional way possible, so basically nothing to complain about.

The scent of fresh flowers as we entered was lovely after a day of travelling. Location perfectly central, yet quiet. Check in seamless and room very comfortable. Breakfast wonderful and all staff, especially Helena at breakfast and the lady who serviced our room were fabulous. Misha, the parrot 🦜 was very entertaining, and great to see each day, too! Thank you for a lovely stay in your wonderful city.

The air conditioning unit in the room made some exceptional noises through the night (it was quite warm on our stay!) As not used to this, it did wake me periodically but it was our choice to have it on. Apart from this, nothing at all

A wonderful stay. Very good position. Warm welcome. All the staff were helpful and professional. Beautiful building with lovely rooms and furnishing, supremely comfortable.

Building work across the street was a little disruptive but isn't in the control of the Grand Palace so can't be helped. It won't last forever and will make the surroundings even more beautiful in future though, so don't let it put you off. Or maybe ask for a room at the back?