OMG - what a place, fantastic onsens, amazing food, spacious room, it can’t get any better. Shuttle bus from Atami Train Station is so helpful too. Absolute best hotel we stayed at during 7 weeks travel in Japan!

This place is huge so expect to get lost (the first time) between the New (Horizon) and Old (Ocean) complexes… both are individually very very big and there’s so much going on on every floor, and for us on level 9 in Horizon we had to get 4 lifts to get to the Buffet Restaurant or to our favourite Onsen.. but once you get used to the internal distance it’s a no brainer, it’s easy, just a bit time consuming, but what the food is worth every step you take in this amazing hotel.

The entire hotel is good looking, well-located and has a nostalgic atmosphere with proper decorations and stuff. Multiple bathing facilities provide diverse experiences. The breakfast and buffet at night is far beyond expectations, especially when they are included in the fee of accommodation. The number and quality of dishes served are very impressive. The experience at french restaurant Bonheur is great. The service was professional and the menu is tasty leveraging multiple local ingredients.

Despite the modern design of visual systems, the hardware inside the hotel fails to match a luxury hotel I planned to meet. The AC in room, for example, was not very effective. The room service seems to be limited as I didn’t find many in the guide, the mainstream seems to be of a self-help manner, and the facilities are centralized. Hence very often, you have to stay within certain public spaces shared by many people. During the time slot that the devices are not available, it will be a little dull.

The meal experience was truly amazing and also somewhat unusual. It was in a huge ballroom with hundreds of guests served buffet style. Guests are encouraged to wear the uniforms (pajama type tops and trousers) so the scene was like a socialist banquet. The quality of the food was truly exceptional, however. The best thing about the hotel was the massage service which was one of the best massages I have ever had (from Morita-san). The view from my room overlooking the ocean was fabulous. The outdoor onsen overlooking the see was even better (in the other wing).

They could have explained that the water service is delivered by an empty plastic bottle in the room filled by a machine in the hall. Many guests (including me) had trouble dispensing the water, so better explanation of how would have been good (hold full palm about 3 inches in front of the sensor button). Also they explained at the front desk that the massage was done in your room which was incorrect (thankfully). There is a special massage centre set up with special massage tables and partitioned for privacy. Most of the guests were older Japanese women and men.

The hotel lobby was painted white that looks clean & neat and the smell was really good …like a fragrance of a flower that really attracted my attention.I paid ¥1,000 for the parking fee but it’s ok.parking was very near to the hotel. The breakfast was served with healthy foods( Japanese )good for the people who have high chloresterol and avoiding fattyfoods.I like the fried fish they served and the umeboshi & vegetable salad.You can also bring a free coffee ☕️ in your room.There’s a free paper cups w/ a cover to prevent fr.spilling,sugar& creamer readied in the front of the restaurant. Fr.my room ,I can view the beach & the beautiful sunrise.The space of the room was very large nor the bed.The floor that I’m staying is very quiet ,you can’t hear any noise outside.The amenities are great ,shampoos,conditioner,body soap ,face milk lotion are fr. POLA brand.There’s a bottle for free water in my room but you have to fill it by going to a certain room ( same floor)where the Refill Water was installed.Got water twice for my children cup noodles& drinking water. I experienced to bath in their 7 onsen.There are complete in amenities too.It was fun . I recommend this place ,if you really want to enjoy your travel .Better to get a plan w/ Breakfast& Dinner coz there’s no convenient store nor restaurant outside the hotel.But if you really want to save you can bring snacks or cup noodles.

The dinner is a Japanese course ,but wasn’t able to eat it all.Some menus were first time in my taste but there’s tempuras which I did like most.

The hotel sits on the side of the hill and fully utilize the advantages of the terrain which makes it a unique place for fun and relaxing. Its onsen also are very good. I did not get a chance to taste their food but it's only 15 minutes walk to downtown where you can find many restaurants. The hotel also provide shuttle bus to metro station.

The only thing that can be improved is the hygiene of the room. I found a few hair on the tatami, and the floor is generally clean but not as clean as I expected.

The hotel is not very new but all facilities are well maintained and in good condition. Room is big, bed is large, sea view is very nice. Dinner and breakfast are Japanese style with very good quality. Many choices of onsen including open-air one. Location is close to Atami Castle about 3 mins by car.

Drinking water not available in the room. There is reusable bottle provided for guest to take water from the machine located around the lift lobby. Since the bottle is small and my room is far from the machine, it is very inconvenience. There is outdoor carpark but not free. Costs about 1K JPY per day.

The baths by the sea are fantastic! Beautifully designed, seem newly renovated and have a spectacular view. Also the view from the rooms is great. I was instantly relaxed upon arrival. The interior is a mix of 80s and newly renovated. I found it very charming. In terms of food we preferred the Japanese options over the Western ones. The choice is somewhat limited if you are staying for more than a night or two. But the town is very easy to reach by taxi, via the shuttle or even on foot and has plenty of food options on offer. The only thing we missed was a lounge or an area to just hang out. But since the baths were so beautiful and the rooms spacious with a great view, we didn’t miss that all that much. I can highly recommend New Akao if you are looking for a beautiful onsen with a view and an environment for relaxation.

I was thoroughly satisfied with my stay at this hotel. The retro charm of the place created a unique and lovely atmosphere that I really enjoyed. The staff were incredibly friendly and very attentive to my dietary restrictions. I especially appreciated the onsen, which were wonderfully relaxing and perfect for unwinding. Overall, it was a delightful experience that I would love to repeat!

Great hotel. Checkin personnel awesome. Set the mood for the visit. They were glad to see us and made our checkin their priority. Hotel was full and understandably so, but never felt crowded. Best hotel we have been to in a while. Room spacious, view outstanding, food outstanding, we did upgrade to individual meals vice viking style, but well worth the upgrade. Onsen was great. Definitely a come back to hotel

Nothing great hotel

The facilities were excellent, the staff efficient, courteous and helpful. The ocean view from the room and the onsen or hot springs bath was great. The variety and quality of meat, fish and vegetables offered at dinner and breakfast buffet were excellent.

The futon beds were hard, and the sizes of the bathroom and toilet were too narrow. The room was lit by a single ceiling light nor was there a bedside light to read by.