Hotel is a great location at the Cove. Room was very clean and great size however, the bathroom shower allowed for water all around on the floor as glass was not long enough. All of the staff were great. Had coffee hot cappuccino and it was great and a wonderful design. Breakfast was very nice and the staff very very helpful. I would like to mention one attendant, Pearl, she was attentive to all guests and very helpful in offering waffles that weren't shown on the buffet. a Jet ski and banana boat were available for rental. Security present and very clean outside as well as in the hotel.

Bathroom was small for me

Quietness. We were looking for a rest from travel schedule and this little oasis was perfect. Located directly across from the beach. Staff were very friendly and helpful. The pool was great for relaxing around. Good breakfast. Good restaurant. There is some very special who lives the hotel and his name is Frolific. He iis a cat with personality plus that just loves greeting people and in a nice way. He is also very talkative 😊. This hotel is perfect for a quiet getaway.

1.) Hotel Staff’s attitudes. All staff were very polite, always ready to help, friendly, always smiling and with a very positive attitude all the times we stayed in Santiago Cove Hotel. 2.) Location - beach front, always accessible to go to the beach anytime. Near town centre and just an hour away from Vigan. 3.) Juice drinks by the main entrance is always available especially during this time in March and April. 4.) Swimming pool 5.) Air conditioning in the rooms 6.) Activities by the beach: jetski, paddle boarding, etc. 7.) Foods - are fantastic during breakfast, lunch and dinner.

Water in the toilet sink and shower is very salty.

Excellent Customer Service..

We stayed at a 2 bedroom executive suite, i have to call front desk for hairdryer, bathroom tissues, drinking glasses.. There were no bedroom slippers or bathrobes, either.. These simple needs of guests who are either on vacation or work should have been ready esp. with the money spent on a suite .. The elevators were in progress.. We walked 5 stairs during our 4 days stay on hot hallways & stairways as these areas of the building were not air-conditioned.. Overall, its a beautiful building, floors were made of marble..

The location by the beach was excellent. Staff professional and courteous. Inside Breakfast/bar was a plus . Convenient. Lots of adjoining restaurant, bar, etc outside the hotel.

Low flow toilet, plumbing. Rooms needs airing out…

The breakfast buffet was reasonably priced for walk in guests, good presentation, nice line up of food choices, tastes good! Appreciated also the property for affordable pool access for walk in guests. Reliable internet connection

no elevator no shampoo/conditioner/soap at the bathroom (only dental kit can be found) the water pressure for the shower is weak the place is loud/noisy during weekends since they have a live band performing, the rooms are not soundproofed

The breakfast was good and had a few western options. The swimming pool was good. The location is great.

The room and the bathroom were small and need some refurbishement. The restaurant was mediocre

area is good and clean room. breakfast isngood with the family group they love it

we came back room wasn't clean we complained and they promptly came clean our room even though its night time!

Great location friendly helpful staff Nice breakfast buffet big spacious rooms large shower area hot water in the shower

very tiny bathroom no hot water on the bathroom sink low water pressure, hard to rinse a razor when shaving. no lock box in the room mixed drinks advertised on their menu at their bar were not good

It was near a good beach, had a clean pool, and the hotel offered some water sports so there were several choices of things to do. There is an in-house bar and restaurant also. They were able to accommodate my request for a room at the ground floor which was a must since I have mobility issues.

The breakfast cereal was no longer fresh/crunchy.