Julia is really helpful during our stay. She provided some useful information related to the local event, attractions and nice restaurants. Our experience with people in Florence was amazing, you can see people there are more friendly than other big city in Italy. :) Location is around 10mins walk from main train station. Florence is really small city, you basically spend around 20mins - 30mins by walk to the city centre/attractions. If you feel tired like us, you can take the tram for return. It maybe better you take off on 3rd stop where you walk less to the hotel. The room have everything you need - a huge bed, bottles of water, nice coffee, good wifi and AC in summer. They provided you a decent shower gel/shampoo which made from local and you can buy it in the city centre if you fancy them. We will return here if we visit Florence again.

additional 10mins walk from the attraction but for us we don't mind.

Julia is a helpful n care lady n she sends me the tips of food places n suggest me where I can go. The place is spacious n clean n modern.

The mattresses are too soft n sunk in the middle. If you are a light sleeper, it might be a bit noisy to you cos the door gets into this apartment is too heavy n it has a big bang sound whoever closes the door. The sound proof system in the building not too good. I can hear people’s walking step sound. But after midnight, it has no more sounds but early morning around 7am onward you can hear people waking outside or the Big Bang sounds of the door. The curtain is thin n the sunlight shines through in the early morning.

The location was amazing, I came here for a conference hoasted in the Fortress, and Street Art Inn is very close to it. The city center is 10 minutes away by foot, but there is a tram station right next to the hotel if needed. The accomodation was remarkably clean, everyday roomservice. The place has a very cool vibe overall with the street art in the room and on the hallway. Julia, the person of contact, is very friendly and helpful!

Unfortunatelly, there were renovating the facade of the building, and I would wake up quite early with construction workers shouting at my window. This was just bad timing, and the event surely is not repeatable.

The owner gave really detailed instructions on how to check in and how to get to the property depending on how you get into town! She also allowed us to have an early check-in which we appreciated so much! During the stay we were given recommendations on what we should go see, where to eat and facts about Florence.

The only thing I could think of was that the room didn’t have a microwave but that isn’t a necessity so not really a complaint.

Fabulous hotel, great location right next to the train station so well linked but far enough away to avoid any noise. Host was fantastic, providing local recommendations that we checked out and found to be great restaurants and things to do, and she was always on hand if need be. We enjoyed our stay so much we extended for another eve. Great value for money and would definitely come back if in Florence again.

Nothing, it was an ideal stay for our needs.

It's a cosy little apartment just as described, but with a really clever layout and economic use of space and facilities it was perfect for us. But I was most impressed with the clear, thorough communication from Julia, who was available (through WhatsApp) to answer any questions we had and help with some great local recommendations. The location was quiet but with a tram right outside 3 stops from the centre of the old town, so just perfect. Thanks for everything Julia!

Nothing

What we especially liked is the way we were treated. Julia was super nice, she gave us some very valuable tips and the check-in and check-out was uncomplicated. This was the best part which a value very much because when you travel you don't want to think a lot. She even let us keep the luggage in the property after the check-out, since our departure was in the afternoon. The place is walking distance to the city center and main station which was also very convenient and plus it's not too expensive.

Funky spacious rooms, clean and great coffee making facilities. Excellent communication with Julia and well placed for people coming from airport or train station via the Tram 2 line! All in all a very good value for money to distance from the old town. (10-15 mins by foot)

Minor things, shutters did not close all the way so could not have a totally dark room and it would be nice to have an extra pillow. Some noise from train line and tram but nothing that overly bothered us- we live in a city it’s to be expected .

Good location quite near Santa Maria Novella railway station. Everything worked smoothly. Even though we didn't meet anyone from the property during our stay, we got a lot of useful tips of sights and restaurants by WhatsApp.

Otherwise a quiet neighborhood, but you can hear the noise from the trams to the rooms with windows facing the street.

Everything was more than perfect! The place was very well connected with the city center (10' from it by foot and two stops by tram).The hostess was very polite and gave us whatever information we needed. The neighbour was very quiet. The apartment was very clean. The air conditioning was working more than perfectly. The room was spacious.