Breakfast was excellent and well worth paying for in advance. It is in a perfect location just across from the Cathedral. Don't miss going to Los Dorados de Villa. Their specialties are pozole verde and enchiladas. The town is beautiful and despite activities of the cartel in the outside ranches, that does not effect the town. The parking was excellent, underground, safe and a guard is present 24 hours per day. It only costs $3.50 US for valet. The staff are really nice and look after you.

The breakfast room in the lobby was excellent! A variety of FRESH pastries, juice, and fruits every day as well as "casuela" type dishes, chilequiles, waffles, pancakes, or any type of eggs cooke on request. Everyday I ordered a custom egg scramble and enjoyed the 4 different salsas. Granola and yogurt also available. Teas, hot chocolate, and coffee served in a generous mug and refilled when requested. This breakfast is a great way to fuel up before your day.

If the downstairs courtyard is being used for a weekend wedding reception or party, you will hear it in your hotel room. The 6 story colonial building is a square shape with central courtyard. Every room's windows open into the courtyard. Although the well built windows seal off most of the noise when closed, music of mariachi bands, singing, and celebratory cheers can be heard. I would not recommend this hotel for those who are noise sensitive. I didn't mind the noise because this is the part of Mexican culture that I enjoy, but my travel partner did.

The atmosphere and the location, as well as the holiday spirit was so nice and breathtaking

In the room near the lobby, there were alot of yelling from children, which I don't really mind, but the open windows didn't have much for noise cancelation, so it was a bit hard to sleep at midnight

This hotel is centrally located. A lot of things to do within walking distance. The room was clean the staff was friendly. My brother and his wife also stayed here. They made a mistake a double charged him when he requested an outside facing room. They find their mistake and fixed it. My brother was satisfied with the results. We didn't have any issues with our stay. I would recommend this hotel to all of my family and friends. One last thing. My wife is allergic to feathers pillows. I requested no feather pillows in my reservation and they read and accommodate that request. Thank you.

Parking is a problem. Even if you are just being dropped off.

I liked the location because it was in the center of town and have access to all kinds of shops, restaurants etc...the only negative is the room do not have A/C. Otherwise, great place to stay.

Install A/C units for better ventilation.

WE had a great time at the Emporio Zacatecas, the locations is just wonderful, the hotel is beautiful and the Staff is beyond amazing ! Kuddos to the personnel at the Restaurant. Our waiter was so amazing and accommodating the first day, that we ended up having dinner there 3 times, and every time was exceptionally good. The first day we arrived a bit late from our trip and were starving, they offered amazing comfort food and our waiter was super helpful. The front desk answered every single question that we had about tours and touristic stuff.

I was just surprised by the fact that when we arrived I had to pay a fee for taxes that was not covered on my initial payment. I wish I had not have that "surprise" . The other suggestion is the shower that we had in our room did not have instructions or markings and the first day we only had cold water. I think we did not know how the handle worked. Were only able to figure out because my parent's room was next door and theirs had instructions and markings on the shower handle. At the restaurant, we ordered tortilla soup and the chicharron had a strong flavor and was getting chewy . This was overcame by the amazing service that we received.

The location of the hotel is excellent. We arrived in the afternoon and the rest of my family only had the rest of the day to send in Zacatecas so the location allowed us to walk a few blocks around the hotel and enjoy the beauty of the city at night.

Not having the rooms close together.

The best location for a hotel in the city center of Zacatecas… Great breakfast with very fresh food on the buffet and beverages. Clean room and bathroom, super comfortable bed. Will recommend it to everyone without even a second thought

I did not have the opportunity to eat breakfast this time. However, I have done it previously. It is excellent.

When I arrived to check in, I my car was parked by an employee. When I checked out, I was charged for the parking space which I didn't know your hotel was charging for the parking. It was a surprised for me. You guys should have a sign by the lobby to let people know about these charges. I did argue about it, but your employee did not care.

When you arrive at Emporio you are greeted by friendly staff that makes you feel at home. The check-in process was smooth and Diego was very helpful during this process and gave me an overview of the hotel. The front desk team ensured that I had an excellent stay and they were always attentive to my needs. Their welcoming and professional attitude made for a positive atmosphere. Also, my room was cleaned each day and the staff that took care of this made sure that the room felt just like the first day. I recommend staying at Emporio because they have a beautiful hotel and rooms, an exceptional breakfast buffet and AMAZING staff working. You won't regret your stay here.

Nothing. My stay was amazing.