the hotel was charming and was unique in character. staff were friendly and helpful. the room was lovely and clean. we had everything we need from a hotel room. plugs included chargers for mobile phones

we had one of the executive rooms in a basement: it was through a separate entrance a couple of doors down. not great if you want to make use of the main hotel facilities (if there was a back way in, we weren't told about it) . the window (which opened into an internal courtyard) was a modern sash which was closed shut (I like windows to open). fortunately we have the same windows at home and managed to open it (cleaning mode). the room was very long! lots of empty space. I thought it was a shame that there were lots of little bits of plastic: milk cartons in the bedroom, shower gel and bath bits and pieces, pats of butter for breakfast. I know it's for hygiene reasons but would be nice if they could be eliminated.

Easy to find ,nice area ,small park opposite parking outside for small fee was convenient Lovely Big room ,Spacious bathroom , Comfortable Queen size bed ,Clean , Quite Location, Lovely Cooked Breakfast Great Tasting Vegetarian option , Help yourself to Cereals ,Toast etc Friendly & Helpful Staff

Only niggle was that there wasn't many milk portions to make tea & coffee ..only 3 were in the room ,& we forgot to ask for more as we went out early evening ,& Some people like myself might struggle with the stairs ,but I didn't check beforehand so that's my fault

Loved the location - just a 10 minute stroll to the centre of town but on the edge of a lovely quiet square outside the New Theatre. Staff were friendly and helpful. Breakfast was served swiftly and was very nice. I had asked for a room with a good amount of desk space for working - I was given a free upgrade on arrival which delivered that, and more. The room was very large and well-equipped - robes, safe, iron etc.

I would always prefer to have a room with a bath, but the shower was very good. Soundproofing was poor - my neighbours were not rowdy at all, but I could hear their conversations on the phone and that made me aware that my own calls must have been audible to them too. The suite I was in was not in the main building, which meant a short walk along the pavement to go for breakfast - not problem unless it is raining...!

On arrival we got an upgrade on our room which was a nice little touch. The room was very large with everything you need in a hotel room. Very clean and cozy. Within walking distance to the centre. Lovely little bar for a drink. We are going to book again but eat in the restaurant. The full English breakfast was really nice and they also had small bowls of fresh fruit salad to choose from along with the usual cereal etc.

The photos on the website don't do the hotel justice. It's a shame because it is a lovely place to stay.

Nice old fashioned feel, so much better than the new soulless hotels. Comfortable room and in a very quiet part of Hull yet only 10 mins walk to city centre, old town and train station. Lovely staff. Had dinner on first night and was good and plentiful.

Breakfast was a slight disappointment. The cooked options were very good but the other choices were a bit limited and not very healthy, eg packets of cereals but no proper muesli, poor quality sliced bread, fruit yogurts but no plain ones. Very easily fixed.

We made a very late booking, as we had seen the weather forecast and felt it prudent to travel the day before we needed to go. We chose it because it offered B&B and parking. When we arrived, just after 6pm, we found there was a restaurant in the hotel, so ate dinner there . It was freezing outside so we were glad not to have to go outside again. Staff were all very pleasant and welcoming. The food was good, too. Liked the fact we were given a free car-park pass for the next day, so we could explore Hull before heading to the ferry port. (Parking free outside the hotel until 8.30am)

Felt the room could have been warmer. We were on the top floor of the hotel. It was a very cold and windy evening and I felt the radiator wasn’t as hot as it could have been, and I couldn’t adjust it. However the duvet on the bed was very warm.

The hotel is very comfortable, and very welcoming. I have never stayed in a place with such a friendly and supportive team. Our room was clean and comfortable, much larger than our bedroom at home. Similarly the bathroom. We had breakfast each morning which was served cheerfully. The choice of options is very good, they make excellent poached eggs. We had an evening meal in the restaurant on three occasions, the food is flavourful and well presented. Portions are generous. It is an excellent location for the theatre, only yards away, and an easy walk to the centre of the city. Gary and his staff are what really makes the difference. They are so helpful and accommodating.

Steps up to the front door, can't be helped, best known if you have creaky knees. Lift once inside.

They went the extra mile to make sure my stay was the best it could be. I have a difficult diet, I can't eat gluten or dairy and they had so many food options that I could eat. My room was also upgraded and it was spotless, comfortable and luxurious. All members of staff were so friendly and helpful. Highly recommend and would stay again in a heartbeat.

I didn't like leaving haha.

The room was a good size, well equipped with an iron, hair dryer, kettle etc. The beds were really comfy and it was spotlessly clean. I visited with my young son and we felt very safe and welcome. The location was perfect as we had come to Hull for the theatre which is just across the road. The hotel was easy to walk to from the train station. The cooked breakfast was excellent, made to order with good quality ingredients, there was also toast, fruit, cereal and yoghurt that you could help yourself to. I thought it was really good value for money and wouldn't hesitate to stay again.

I was happy with everything.

Breakfast. The Hotel was able to supply me with a most suitable breakfast for my particular dietary needs. The fruit was delicious, plentiful supply of toast and preserves and tea(although I would have loved some of the delicious looking "Full English " that some guests were having!)traditional table napery, good, attentive, but not intrusive service.

The TV was not working, which for a sole traveller was a bit of a disappointment. Advised by helpful receptionist that other guests had reported similar issues. Fault possibly due to pending storm. Unfortunately this could not be the case, as, next morning, bright sunshine and the TV still did not work.